Age UK Ltd: FCA regulated?

Introducer appointed representative

This firm can only introduce you to its principal, and cannot give financial advice, recommend products, or arrange deals alone.

Appointed for 16 years
Protected through the principal
No FCA actions
Active company since 2009

Responsible principal firm

Cycle Solutions (Cycle to Work) Limited Reference number: 722968 Authorised View firm →

What does this mean?

An introducer appointed representative can only pass your details to its principal firm. It cannot recommend products, give financial advice, or arrange deals on its own.
Age UK Ltd (FRN 524630) introduces customers to Cycle Solutions (Cycle to Work) Limited (FRN 722968). Any regulated advice or arranging is done by the principal, not Age UK.
Example: if Age UK refers you to a financial adviser, the advice should come from the principal firm, not from Age UK itself.
Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.

Website, phone number and address

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

Website

ageuk.org.uk (opens in a new tab)
Phone number

0800 169 8787
Address

One America Square, 17 Crosswall, London, EC3N 2LB, United Kingdom

In the full report: 3 background checks

When ageuk.org.uk first appeared online, and whether it can receive email
What kind of line 0800 169 8787 is
Who else gives the postcode EC3N 2LB

FCA permissions and consumer protection

Protection through the principal firm
Protection works through Cycle Solutions (Cycle to Work) Limited, the principal firm responsible for this firm's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.
Complaints Ombudsman, free
You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.

FCA disciplinary action and complaints

No FCA disciplinary action.

The Financial Ombudsman Service only publishes complaint figures for firms with 30 or more new complaints in six months, so there are none here for this firm.

Companies House record

The company behind the firm: its status, age, registered office and directors.

Company name: AGE UK
Company number: 06825798 (opens Companies House in a new tab)
Company status: Active
Company type: Private company limited by guarantee
Incorporated: 20 February 2009 (17 years old)
Registered office: 7th Floor, One America Square, 17 Crosswall, London, EC3N 2LB, England
Nature of business: Residential care activities for the elderly and disabled (SIC 87300)

Directors and company secretaries

Name	Role	Born	Appointed	Other companies
Roy Shubhabrata	Director	Dec 1979	26 Nov 2020	4 other companies
Carol Winifred Cole	Director	Dec 1954	26 Nov 2020	4 other companies
Julia Scott	Director	May 1960	26 Nov 2020	2 other companies
Jackie Freeman (Dr)	Director	May 1966	26 May 2021	3 other companies
Dawn Mcnally	Director	Feb 1966	17 Nov 2021	6 other companies
Toby Emil Strauss	Director	Oct 1959	4 Jan 2022	73 other companies
Nicholas Ernest Burstin	Director	Apr 1957	28 Sep 2022	1 other company
Lynda Margaret Thomas	Director	Mar 1965	13 Feb 2023	5 other companies
Helen Laura Rice	Director	Oct 1975	1 Oct 2024	3 other companies
Oonagh Smyth	Director	Jan 1981	1 Jun 2026	1 other company
Nilufer Kheraj	Director	Jul 1961	2 Jun 2026	24 other companies
Laura Katharine Wade-Gery	Director	Jan 1965	6 Oct 2026	None
Eva Abeles	Secretary	Not published	11 Jun 2026	–

Other companies run by these 12 directors

A firm is run by people, and their other companies are their track record: what they built, what closed, and anything that failed. It is the check most people never think to make.

other companies: 125
closed down: 38
went insolvent: 1

In the full report: all 125 companies, named

What each company does, and whether it is still trading
Which of these 12 directors sit on each board, and since when
The one that went into liquidation or administration
The 19 on the FCA register
The 1 company these 12 directors run together
All 49 people who have ever been directors, with their dates

Key dates in its history

Age UK’s history from the FCA register and Companies House, newest first.

Key events (2) All events (89)

2010

9 June 2010

Became an introducer appointed representative

FCA register

2009

20 February 2009

Incorporated at Companies House

Companies House

In the full report: all 89 events

All 89 events in its history (2 shown here)
Every director appointment and resignation: 87

Firms connected to Age UK

Other FCA-listed firms that share a director, phone number or address with Age UK. A link shows who the firm is tied to, not whether either can be trusted.

connected firms: 3
no longer authorised: 1
share a director: 1

In the full report: all 3 connected firms, named

How each is linked: shared directors (1), the same postcode (3)
Who links each one: the named directors, with dates
11 past links through former directors

Get the full report on Age UK

Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.

125 other companies its directors have run, named
3 background checks on its contact details
All 89 events in its history
3 connected firms, named, and who links them

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Frequently asked questions about this firm

Is Age UK Ltd FCA authorised?

Age UK Ltd (FRN 524630) is not directly authorised. It is an appointed representative acting under the responsibility of a directly authorised principal firm.

What does introducer appointed representative mean for Age UK?

An introducer appointed representative can only pass your details to its principal firm. It cannot recommend products, give financial advice, or arrange deals on its own. Age UK Ltd (FRN 524630) introduces customers to Cycle Solutions (Cycle to Work) Limited (FRN 722968). Any regulated advice or arranging is done by the principal, not Age UK. Example: if Age UK refers you to a financial adviser, the advice should come from the principal firm, not from Age UK itself. Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.

What is Age UK’s phone number and website?

The FCA register lists the phone number 0800 169 8787 and the website ageuk.org.uk for Age UK. If you were given different contact details, use these to check with the firm before going any further.

Is Age UK a scam or clone?

Age UK is a genuine FCA-listed firm, and the FCA has published no warnings about fake versions of it. Scammers do copy real firms, though, so check that any contact details you were given match the ones on the register.

Is my money safe with Age UK?

Protection works through Cycle Solutions (Cycle to Work) Limited, the principal firm responsible for Age UK's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.

Who runs Age UK?

Companies House lists 12 directors of Age UK: Roy Shubhabrata, Carol Winifred Cole, Julia Scott, Jackie Freeman (Dr), Dawn McNally, Toby Emil Strauss and 6 more.

How long has Age UK been in business?

The company was formed on 20 February 2009.