Bitpanda Custody Ltd
Reference number: 928556
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On the register, but not FCA authorised
This firm is registered with the FCA for anti-money-laundering checks only, which is how cryptoasset firms are registered. That is not authorisation: the FCA does not oversee how it treats customers, and FSCS protection does not apply.
- Registered for 5 years
- No FCA actions
- Active company since 2018
- Accounts filed up to 31 December 2025
What does this mean?
- Some businesses are required by law to have an anti-money-laundering supervisor. For this kind of business that supervisor is the FCA, and the registration is the only reason the firm appears on the FCA register.
- What the FCA checks is narrow: that the firm identifies its customers, keeps records, and reports suspicious activity. It is the anti-crime paperwork behind a bank asking you for ID.
- It does not check anything about you as a customer. Not whether the firm treats you fairly, not whether it is financially sound, not whether what it sells is any good. The FCA describes firms registered this way as “not authorised or subject to wider FCA regulation”.
- So if the firm fails or treats you badly, there is no compensation to fall back on. The FCA's own position is that crypto is largely unregulated in the UK and that compensation for crypto losses is highly unlikely.
Website, phone number and address
Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.
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Phone number
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Address
Atlantic House, 50 Holborn Viaduct, London, City Of London, EC1A 2FG, United Kingdom
In the full report: 3 background checks
- When bitpandacustody.com first appeared online, and whether it can receive email
- What kind of line 020 3100 1322 is
- Who else gives the postcode EC1A 2FG
Other names (2)
If you were contacted under any of these names, it is this firm.
- Trustology Limited Former name: A name it was registered under before.
- Trustology Ltd Former name: A name it was registered under before.
Past FCA permissions and consumer protection
- Money-laundering registration onlyThis firm is registered for anti-money-laundering supervision only. It is not FCA-authorised. Money you hand over is not protected by the FSCS, and the Financial Ombudsman Service generally does not cover unregulated cryptoasset activity.
FCA disciplinary action and complaints
No FCA disciplinary action.
The Financial Ombudsman Service only publishes complaint figures for firms with 30 or more new complaints in six months, so there are none here for this firm.
Companies House record
The company behind the firm: its status, age, registered office and directors.
- Company number
- 11625148 (opens Companies House in a new tab)
- Company status
- Active
- Company type
- Private limited company
- Incorporated
- 16 October 2018 (8 years old)
- Registered office
- Atlantic House, Holborn Viaduct, London, EC1A 2FG, United Kingdom
- Nature of business
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- Other business support service activities not elsewhere classified (SIC 82990)
Directors and company secretaries
| Name | Role | Born | Appointed | Other companies |
|---|---|---|---|---|
| Markus Dorner | Director | May 1982 | 2 Oct 2025 | None |
| Sebastian Aigner | Director | Mar 1990 | 29 Jun 2026 | 2 other companies |
| SISEC LIMITED | Corporate secretary | Not published | 16 Mar 2022 | – |
Other companies run by these 2 directors
A firm is run by people, and their other companies are their track record: what they built, what closed, and anything that failed. It is the check most people never think to make.
- other companies
- 2
- still active
- 2
- is FCA-registered
- 1
In the full report: all 2 companies, named
- What each company does, and whether it is still trading
- Which of these 2 directors sit on each board, and since when
- Any that went into liquidation or administration
- The one on the FCA register
- All 12 people who have ever been directors, with their dates
Filed accounts and finances
Net assets
£506k
+474% from £88.1k
Cash at bank
£1.22m
−23% from £1.57m
Employees (average)
9
−18% from 11
Owed within a year
£1.25m
−44% from £2.22m
Assets and liabilities
About these figures
- Turnover
- Money taken from sales in the year, before any costs.
- Profit before tax
- What was left after the year’s costs, before corporation tax. A minus figure is a loss.
- Net assets, or total equity
- Everything the company owns minus everything it owes. A minus figure means it owes more than it owns.
- Total assets and total liabilities
- Everything the company owns, and everything it owes, on the last day of the year. The gap between them is its net assets.
- Cash at bank
- Money in the company’s accounts on the last day of the year.
- Owed within a year, owed after a year
- Debts and bills due in the next twelve months, and those due later.
Accounts filed at Companies House for company 11625148. Every figure is as filed, apart from total assets and total liabilities, which are added up from filed figures. Nothing is estimated.
Key dates in its history
Bitpanda Custody’s history from the FCA register and Companies House, newest first.
2022
29 March 2022
- Changed its registered name from "Trustology Limited"
FCA register
22 February 2022
- Alex Batlin gave up control
Companies House
2021
5 October 2021
- Changed its registered name from "Trustology Ltd"
FCA register
4 October 2021
- Regulated by the FCA from this date
- Registered with the FCA
FCA register
2018
16 October 2018
- Incorporated at Companies House
- Alex Batlin took control (75–100% of shares)
Companies House
In the full report: all 25 events
- All 25 events in its history (7 shown here)
- Every director appointment and resignation: 18
Firms connected to Bitpanda Custody
Other FCA-listed firms that share a director, phone number or address with Bitpanda Custody. A link shows who the firm is tied to, not whether either can be trusted.
- connected firm
- 1
- share a director
- 1
- share its postcode
- 1
In the full report: the connected firm, named
- How it is linked: shared directors (1), the same postcode (1)
- Who links it to this firm: the named directors, with dates
Get the full report on Bitpanda Custody
Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.
- 2 other companies its directors have run, named
- 3 background checks on its contact details
- All 25 events in its history
- 1 connected firm, named, and who links them
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Frequently asked questions about this firm
Is Bitpanda Custody Ltd FCA authorised?
What is Bitpanda Custody’s phone number and website?
Is Bitpanda Custody a scam or clone?
Is my money safe with Bitpanda Custody?
Who owns Bitpanda Custody?
Who runs Bitpanda Custody?
How long has Bitpanda Custody been in business?
What do Bitpanda Custody’s latest accounts show?
Does Bitpanda Custody use any other names?
Sources and links
- Its entry on the FCA register register.fca.org.uk
- Its Companies House record gov.uk
- Crypto: what the FCA registration means fca.org.uk
- Report a scam to the FCA fca.org.uk