Bristol Citizens Advice Bureau: FCA regulated?

Authorised by the FCA

This firm is on the FCA register and authorised to carry out regulated activities.

Authorised for 12 years
Complaints covered by the Ombudsman
No FCA actions
Active company since 1992

Website, phone number and address

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

Website

bristolcab.org.uk (opens in a new tab)
Phone number

0117 946 2560
Address

48 Fairfax Street, Bristol, Somerset, BS1 3BL, United Kingdom

In the full report: 3 background checks

When bristolcab.org.uk first appeared online, and whether it can receive email
What kind of line 0117 946 2560 is
Who else gives the postcode BS1 3BL

Other names (1)

If you were contacted under any of these names, it is this firm.

Citizens Advice Bristol Trading name: A name it trades under now.

The firm, by virtue of its constitution or any enactment, must be:(i) required (after payment of outgoings) to apply the whole of its income and any capital it expends for charitable or public purposes, and (ii) prohibited from directly or indirectly distributing amongst its members any part of its assets (otherwise than for charitable or public purposes); And the firm must not have any associate (other than a not-for profit debt advice body) which carries on debt adjusting or debt counselling or providing credit information services.)

FCA permissions and consumer protection

Lend or arrange credit No FSCS cover
Consumer credit is not covered by the FSCS, so there is no compensation scheme if the firm fails.
Complaints Ombudsman, free
You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.

Show FCA detail (3 permissions)

Debt Adjusting
Debt-counselling
Providing Credit Information Services

FCA disciplinary action and complaints

No FCA disciplinary action.

The Financial Ombudsman Service only publishes complaint figures for firms with 30 or more new complaints in six months, so there are none here for this firm.

Companies House record

The company behind the firm: its status, age, registered office and directors.

Company number: 02684649 (opens Companies House in a new tab)
Company status: Active
Company type: Private company limited by guarantee
Incorporated: 5 February 1992 (34 years old)
Registered office: 48 Fairfax Street, Bristol, BS1 3BL, England
Nature of business: Other information service activities not elsewhere classified (SIC 63990)

Directors and company secretaries

Name	Role	Born	Appointed	Other companies
Lucy Saunders	Director	Jul 1983	25 Oct 2022	None
Samantha Flowers	Director	Feb 1972	25 Oct 2022	None
Elizabeth Wainwright	Director	Oct 1982	26 Mar 2024	None
Penny Walster	Director	Jun 1980	6 May 2025	1 other company
Matthew George Walker	Director	May 1974	6 May 2025	1 other company
Marion Jacqueline Galley	Director	Apr 1994	17 Jun 2025	None
Lauren Jane Williams	Director	Nov 1976	4 Nov 2025	None

Other companies run by these 7 directors

A firm is run by people, and their other companies are their track record: what they built, what closed, and anything that failed. It is the check most people never think to make.

other companies: 2
still active: 2

In the full report: all 2 companies, named

What each company does, and whether it is still trading
Which of these 7 directors sit on each board, and since when
Any that went into liquidation or administration
All 110 people who have ever been directors, with their dates

Key dates in its history

Bristol Citizens Advice Bureau’s history from the FCA register and Companies House, newest first.

Key events (4) All events (224)

2014

1 April 2014

Regulated by the FCA from this date
FCA imposed a requirement (Not for profit firm)
Became authorised by the FCA

FCA register

1992

5 February 1992

Incorporated at Companies House

Companies House

In the full report: all 224 events

All 224 events in its history (4 shown here)
Every director appointment and resignation: 216

Firms like Bristol Citizens Advice Bureau

Other firms of the same type (debt advice or management), nearest first.

In Bristol

Bristol Law CentreBristolAuthorised Doptio CICBristolAuthorised NSAH (Alliance Homes) LimitedBristolAuthorised Roland DG (U.K.) LimitedBristolAuthorised Citizens Advice South GloucestershireBristolAuthorised North Bristol Advice CentreBristolAuthorised

Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.

Get the full report on Bristol Citizens Advice Bureau

Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.

2 other companies its directors have run, named
3 background checks on its contact details
All 224 events in its history

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Frequently asked questions about this firm

Is Bristol Citizens Advice Bureau FCA authorised?

Yes, Bristol Citizens Advice Bureau (FRN 617524) is authorised by the FCA to carry out regulated activities. It has held its current authorisation since April 2014 and works as a debt advice or management. The FCA has placed no limits on its permissions.

What is Bristol Citizens Advice Bureau’s phone number and website?

The FCA register lists the phone number 0117 946 2560 and the website bristolcab.org.uk for Bristol Citizens Advice Bureau. If you were given different contact details, use these to check with the firm before going any further.

Is Bristol Citizens Advice Bureau a scam or clone?

Bristol Citizens Advice Bureau is a genuine FCA-listed firm, and the FCA has published no warnings about fake versions of it. Scammers do copy real firms, though, so check that any contact details you were given match the ones on the register.

Is my money safe with Bristol Citizens Advice Bureau?

Its FCA permissions do not allow it to hold or control client money. Protection depends on which product you hold and how Bristol Citizens Advice Bureau handles your money, so check the specific product before you commit. You can also refer complaints about Bristol Citizens Advice Bureau to the Financial Ombudsman Service, free of charge.

Who runs Bristol Citizens Advice Bureau?

Companies House lists 7 directors of Bristol Citizens Advice Bureau: Lucy Saunders, Samantha Flowers, Elizabeth Wainwright, Penny Walster, Matthew George Walker, Marion Jacqueline Galley and 1 more.

How long has Bristol Citizens Advice Bureau been in business?

The company was formed on 5 February 1992, and has held its current FCA authorisation since April 2014.

Does Bristol Citizens Advice Bureau use any other names?

It trades as Citizens Advice Bristol.