Broxbourne Citizens Advice Bureau

Reference number: 617527

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Authorised by the FCA

This firm is on the FCA register and authorised to carry out regulated activities.

Website, phone number and address

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

In the full report: 3 background checks, 1 thing worth a closer look

  • When citizensadvicebroxbourne.org first appeared online, and whether it can receive email
  • What kind of line 0300 303 4417 is
  • Who else gives the postcode EN8 9XQ
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Other names (2)

If you were contacted under any of these names, it is this firm.

  • Citizens Advice Broxbourne Trading name
  • Broxbourne (Cheshunt) Citizens Advice Bureau Former name

The firm, by virtue of its constitution or any enactment, must be:(i) required (after payment of outgoings) to apply the whole of its income and any capital it expends for charitable or public purposes, and (ii) prohibited from directly or indirectly distributing amongst its members any part of its assets (otherwise than for charitable or public purposes); And the firm must not have any associate (other than a not-for profit debt advice body) which carries on debt adjusting or debt counselling or providing credit information services.)

FCA permissions and consumer protection

  • Lend or arrange credit No FSCS cover
    Consumer credit is not covered by the FSCS, so there is no compensation scheme if the firm fails.
  • Complaints Ombudsman, free
    You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.
Show FCA detail (3 permissions)
  • Debt Adjusting
  • Debt-counselling
  • Providing Credit Information Services

FCA disciplinary action and complaints

No FCA disciplinary action.

The Financial Ombudsman Service only publishes complaint figures for firms with 30 or more new complaints in six months, so there are none here for this firm.

Companies House record

The company behind the firm: its status, age, registered office and directors.

Company number
06317053
Company status
Active
Company type
Private company limited by guarantee
Incorporated
18 July 2007 (19 years old)
Registered office
Nigel Sanville Gardens, Stanstead Abbotts, Ware, SG12 8GA, England
Nature of business
  • Non-trading company non trading (SIC 74990)

Directors and company secretaries

Name Role Born Appointed Other companies
Dave Smith Director Feb 1971 15 Apr 2019 2 other companies
Annie May Clarke Director Oct 1998 17 Aug 2020 None
Matthew Marcel Wallace Director Oct 1974 28 Jun 2023 None
Shazia Carr Director Jan 1982 28 Oct 2023 None
Ian Coleman Director Jul 1961 15 Dec 2025 None

Other companies run by these 5 directors

A firm is run by people, and their other companies are their track record: what they built, what closed, and anything that failed. It is the check most people never think to make.

other companies
2
closed down
2

In the full report: all 2 companies, named

  • What each company does, and whether it is still trading
  • Which of these 5 directors sit on each board, and since when
  • Any that went into liquidation or administration
  • All 33 people who have ever been directors, with their dates
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Filed accounts and finances

Year to 31 March 2025Full accountsNot audited

Turnover

£242k

Not compared: the previous accounts cover a different length of time

Profit before tax

−£72.9k

Not compared: the previous accounts cover a different length of time

Net assets

£0

−100% from £230k

Employees (average)

5

−50% from 10

Assets and liabilities

In the full report: all 4 years of accounts

  • Every year from 2021 to 2025
  • The chart, over every year
  • Every filed figure, year by year
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About these figures
Turnover
Money taken from sales in the year, before any costs.
Profit before tax
What was left after the year’s costs, before corporation tax. A minus figure is a loss.
Net assets, or total equity
Everything the company owns minus everything it owes. A minus figure means it owes more than it owns.
Total assets and total liabilities
Everything the company owns, and everything it owes, on the last day of the year. The gap between them is its net assets.
Cash at bank
Money in the company’s accounts on the last day of the year.
Owed within a year, owed after a year
Debts and bills due in the next twelve months, and those due later.

Accounts filed at Companies House for company 06317053. Every figure is as filed, apart from total assets and total liabilities, which are added up from filed figures. Nothing is estimated.

Key dates in its history

Broxbourne Citizens Advice Bureau’s history from the FCA register and Companies House, newest first.

Key events (11) All events (77)

2023

7 June 2023

  • Annie May Clarke no longer holds 25–50% of the votes
  • David Smith no longer holds 25–50% of the votes
  • Selina Elizabeth Norgrove no longer holds 25–50% of the votes

Companies House

3 February 2023

  • Annie May Clarke gained 25–50% of the votes
  • David Smith gained 25–50% of the votes
  • Selina Elizabeth Norgrove gained 25–50% of the votes

Companies House

2018

22 November 2018

  • Changed its registered name from "Broxbourne (Cheshunt) Citizens Advice Bureau"

FCA register

2014

1 April 2014

  • Regulated by the FCA from this date
  • FCA imposed a requirement (Not for profit firm)
  • Became authorised by the FCA

FCA register

2007

18 July 2007

  • Incorporated at Companies House

Companies House

In the full report: all 77 events

  • All 77 events in its history (11 shown here)
  • Every director appointment and resignation: 62
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Firms like Broxbourne Citizens Advice Bureau

Other firms of the same type (debt advice or management), nearest first.

In the Enfield (EN) postcode area

Enfield Debt CentreEnfieldAuthorisedEnfield Citizens Advice BureauEnfieldAuthorised

Elsewhere in the UK

King's College LondonLondonAuthorisedUniversity of YorkYorkAuthorisedUniversity of LiverpoolLiverpoolAuthorisedLoughborough University Student Advice & Support ServiceLoughboroughAuthorised

Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.

Get the full report on Broxbourne Citizens Advice Bureau

Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.

  • 2 other companies its directors have run, named
  • 3 background checks on its contact details, 1 flagged
  • 4 years of accounts, charted
  • All 77 events in its history

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Frequently asked questions about this firm

Is Broxbourne Citizens Advice Bureau FCA authorised?
Yes, Broxbourne Citizens Advice Bureau (FRN 617527) is authorised by the FCA to carry out regulated activities. It has held its current authorisation since April 2014 and works as a debt advice or management. The FCA has placed no limits on its permissions.
What is Broxbourne Citizens Advice Bureau’s phone number and website?
The FCA register lists the phone number 0300 303 4417 and the website citizensadvicebroxbourne.org for Broxbourne Citizens Advice Bureau. If you were given different contact details, use these to check with the firm before going any further.
Is Broxbourne Citizens Advice Bureau a scam or clone?
Broxbourne Citizens Advice Bureau is a genuine FCA-listed firm, and the FCA has published no warnings about fake versions of it. Scammers do copy real firms, though, so check that any contact details you were given match the ones on the register.
Is my money safe with Broxbourne Citizens Advice Bureau?
Its FCA permissions do not allow it to hold or control client money. Protection depends on which product you hold and how Broxbourne Citizens Advice Bureau handles your money, so check the specific product before you commit. You can also refer complaints about Broxbourne Citizens Advice Bureau to the Financial Ombudsman Service, free of charge.
Who owns Broxbourne Citizens Advice Bureau?
Companies House lists no one with significant control of Broxbourne Citizens Advice Bureau now. Before that, it was controlled by Ms Selina Elizabeth Norgrove, Miss Annie May Clarke and Mr David Smith.
Who runs Broxbourne Citizens Advice Bureau?
Companies House lists 5 directors of Broxbourne Citizens Advice Bureau: Dave Smith, Annie May Clarke, Matthew Marcel Wallace, Shazia Carr and Ian Coleman.
How long has Broxbourne Citizens Advice Bureau been in business?
The company was formed on 18 July 2007, and has held its current FCA authorisation since April 2014.
What do Broxbourne Citizens Advice Bureau’s latest accounts show?
Its latest accounts, to 31 March 2025, show turnover of £242k (not compared: the previous accounts cover a different length of time) and profit before tax of −£72.9k (not compared: the previous accounts cover a different length of time).
Does Broxbourne Citizens Advice Bureau use any other names?
It trades as Citizens Advice Broxbourne. It has previously used the name Broxbourne (Cheshunt) Citizens Advice Bureau.

Sources and links

The full report on Broxbourne Citizens Advice Bureau

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