Capquest Debt Recovery Limited

Reference number: 721513

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Authorised by the FCA

This firm is on the FCA register and authorised to carry out regulated activities.

Website, phone number and address

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

In the full report: 3 background checks

  • When capquest.co.uk first appeared online, and whether it can receive email
  • What kind of line 0333 999 7200 is
  • Who else gives the postcode G2 8JX
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Other names (5)

If you were contacted under any of these names, it is this firm.

  • Capquest Trading name
  • Capquest Secure Trading name
  • CDR Trading name
  • Erudio Trading name
  • Erudio Student Loans Trading name

FCA permissions and consumer protection

  • Lend or arrange credit No FSCS cover
    Consumer credit is not covered by the FSCS, so there is no compensation scheme if the firm fails.
  • Complaints Ombudsman, free
    You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.
Show FCA detail (5 permissions)
  • Credit Broking
  • Debt Administration
  • Debt-collecting
  • Debt-counselling
  • Exercising/having right to exercise lender's rights and duties under a regulated credit agreement (excluding high-cost short-term credit, bill of sale agreement, and home collected credit agreement)

Financial Ombudsman complaints

Ombudsman complaints

new complaints, January–June 2025
59
upheld, against a 31% median
29%
about banking and credit
59

A bigger firm gets more complaints simply because it has more customers.

Companies House record

The company behind the firm: its status, age, registered office and directors.

Company number
03772278
Company status
Active
Company type
Private limited company
Incorporated
18 May 1999 (27 years old)
Registered office
Belvedere, 12 Booth Street, Manchester, M2 4AW
Nature of business
  • Other service activities not elsewhere classified (SIC 96090)

Directors and company secretaries

Name Role Born Appointed Other companies
Douglas James Arthur Down Director Aug 1985 5 Jan 2024 11 other companies
Gavin Arthur Flynn Director Jan 1981 4 Jun 2025 7 other companies
Paul Joseph Birks Director Mar 1971 1 Aug 2026 2 other companies
Johan Erik André Åkerblom Director Mar 1978 1 Aug 2026 3 other companies
Phillip James Mcgilvray Director Feb 1978 1 Sep 2026 9 other companies

Other companies run by these 5 directors

A firm is run by people, and their other companies are their track record: what they built, what closed, and anything that failed. It is the check most people never think to make.

other companies
16
closed down
3
are FCA-registered
4

In the full report: all 16 companies, named

  • What each company does, and whether it is still trading
  • Which of these 5 directors sit on each board, and since when
  • Any that went into liquidation or administration
  • The 4 on the FCA register
  • The 8 companies these 5 directors run together
  • All 31 people who have ever been directors, with their dates
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Key dates in its history

Capquest Debt Recovery’s history from the FCA register and Companies House, newest first.

Key events (7) All events (69)

2025

22 May 2025

  • Capquest Group Limited gave up control
  • Intrum Ab took control (75–100% of shares)

Companies House

2021

30 October 2021

  • Board replaced: both directors left and 3 new directors took over

Companies House

2016

18 August 2016

  • Regulated by the FCA from this date
  • Became authorised by the FCA

FCA register

6 April 2016

  • Capquest Group Limited took control (75–100% of shares)

Companies House

1999

18 May 1999

  • Incorporated at Companies House

Companies House

In the full report: all 69 events

  • All 69 events in its history (7 shown here)
  • Every director appointment and resignation: 55
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Firms connected to Capquest Debt Recovery

Other FCA-listed firms that share a director, phone number or address with Capquest Debt Recovery. A link shows who the firm is tied to, not whether either can be trusted.

connected firms
3
share a director
3
share its postcode
1

In the full report: all 3 connected firms, named

  • How each is linked: shared directors (3), the same postcode (1)
  • Who links each one: the named directors, with dates
  • 1 past link through former directors
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Firms like Capquest Debt Recovery

Other firms of the same type (debt collector), nearest first.

In Glasgow

W L Recoveries LimitedGlasgowAuthorisedWbg Services LLPGlasgowAuthorisedWest of Scotland Housing Association LimitedGlasgowAuthorisedDarcey Quigley & Co LtdGlasgowAuthorisedLanarkshire Car Recoveries LimitedGlasgowAuthorised

Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.

Get the full report on Capquest Debt Recovery

Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.

  • 16 other companies its directors have run, named
  • 3 background checks on its contact details
  • All 69 events in its history
  • 3 connected firms, named, and who links them

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Frequently asked questions about this firm

Is Capquest Debt Recovery Limited FCA authorised?
Yes, Capquest Debt Recovery Limited (FRN 721513) is authorised by the FCA to carry out regulated activities. It has held its current authorisation since August 2016 and works as a debt collector. The FCA has placed no limits on its permissions.
What is Capquest Debt Recovery’s phone number and website?
The FCA register lists the phone number 0333 999 7200 and the website capquest.co.uk for Capquest Debt Recovery. If you were given different contact details, use these to check with the firm before going any further.
Is Capquest Debt Recovery a scam or clone?
Capquest Debt Recovery is a genuine FCA-listed firm, and the FCA has published no warnings about fake versions of it. Scammers do copy real firms, though, so check that any contact details you were given match the ones on the register.
Is my money safe with Capquest Debt Recovery?
Its FCA permissions do not allow it to hold or control client money. Protection depends on which product you hold and how Capquest Debt Recovery handles your money, so check the specific product before you commit. You can also refer complaints about Capquest Debt Recovery to the Financial Ombudsman Service, free of charge.
Who owns Capquest Debt Recovery?
Capquest Debt Recovery is owned by Intrum Ab, which holds 75–100% of shares, 75–100% of votes and can appoint and remove the board, since 22 May 2025. Before that, it was controlled by Capquest Group Limited.
Who runs Capquest Debt Recovery?
Companies House lists 5 directors of Capquest Debt Recovery: Douglas James Arthur Down, Gavin Arthur Flynn, Paul Joseph Birks, Johan Erik André Åkerblom and Phillip James McGilvray.
How long has Capquest Debt Recovery been in business?
The company was formed on 18 May 1999, and has held its current FCA authorisation since August 2016.
How many complaints does Capquest Debt Recovery get?
In January–June 2025, the Financial Ombudsman Service received 59 new complaints about Capquest Debt Recovery, and upheld 29% of those it decided.
Does Capquest Debt Recovery use any other names?
It trades as Capquest, Capquest Secure, CDR, Erudio and Erudio Student Loans.

Sources and links

The full report on Capquest Debt Recovery Limited

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