Cardiff and Vale Citizens Advice Bureau Ltd: FCA regulated?

Authorised by the FCA

This firm is on the FCA register and authorised to carry out regulated activities.

Authorised for 12 years
Complaints covered by the Ombudsman
No FCA actions
Active company since 2001

Website, phone number and address

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

Website

cacv.org.uk (opens in a new tab)
Phone number

01446 722812
Address

119 Broad Street, BARRY, Vale of Glamorgan, CF62 7TZ, United Kingdom

In the full report: 3 background checks

When cacv.org.uk first appeared online, and whether it can receive email
What kind of line 01446 722812 is
Who else gives the postcode CF62 7TZ

Other names (2)

If you were contacted under any of these names, it is this firm.

Citizens Advice Cardiff & Vale Trading name: A name it trades under now.
Cardiff and Vale Citizens Advice Bureau Former name: A name it was registered under before.

The firm, by virtue of its constitution or any enactment, must be:(i) required (after payment of outgoings) to apply the whole of its income and any capital it expends for charitable or public purposes, and (ii) prohibited from directly or indirectly distributing amongst its members any part of its assets (otherwise than for charitable or public purposes); And the firm must not have any associate (other than a not-for profit debt advice body) which carries on debt adjusting or debt counselling or providing credit information services.)

FCA permissions and consumer protection

Lend or arrange credit No FSCS cover
Consumer credit is not covered by the FSCS, so there is no compensation scheme if the firm fails.
Complaints Ombudsman, free
You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.

Show FCA detail (3 permissions)

Debt Adjusting
Debt-counselling
Providing Credit Information Services

FCA disciplinary action and complaints

No FCA disciplinary action.

The Financial Ombudsman Service only publishes complaint figures for firms with 30 or more new complaints in six months, so there are none here for this firm.

Companies House record

The company behind the firm: its status, age, registered office and directors.

Company number: 04291764 (opens Companies House in a new tab)
Company status: Active
Company type: Private company limited by guarantee
Incorporated: 21 September 2001 (25 years old)
Registered office: 119 Broad Street, Barry, South Glamorgan, CF62 7TZ
Nature of business: Other information service activities not elsewhere classified (SIC 63990)

Directors and company secretaries

Name	Role	Born	Appointed	Other companies
Christopher William Graham	Director	Mar 1944	28 Sep 2012	7 other companies
Peter Trott	Director	Oct 1967	24 Nov 2016	7 other companies
Denise Goode	Director	Aug 1959	24 Nov 2016	None
Michael John Hilary Trickey	Director	Apr 1948	27 Sep 2018	6 other companies
Cathryn Elizabeth Mayo	Director	Jul 1961	26 Nov 2020	1 other company
Olivia Morgan Manley	Director	Jul 1992	29 Sep 2022	1 other company
Philip Ronald Champness	Director	Feb 1946	23 Feb 2023	4 other companies
Peter Stewart Cartwright	Director	Dec 1962	7 Dec 2024	2 other companies
Ann-Marie Harkin	Director	Oct 1963	20 Jan 2025	1 other company
David Martin Browne	Director	Aug 1962	17 Aug 2026	None
Jane Clay	Secretary	Not published	16 Jan 2008	–

Other companies run by these 10 directors

A firm is run by people, and their other companies are their track record: what they built, what closed, and anything that failed. It is the check most people never think to make.

other companies: 29
closed down: 10
are FCA-registered: 2

In the full report: all 29 companies, named

What each company does, and whether it is still trading
Which of these 10 directors sit on each board, and since when
Any that went into liquidation or administration
The 2 on the FCA register
All 55 people who have ever been directors, with their dates

Key dates in its history

Cardiff and Vale Citizens Advice Bureau’s history from the FCA register and Companies House, newest first.

Key events (5) All events (114)

2022

23 June 2022

Changed its registered name from "Cardiff and Vale Citizens Advice Bureau"

FCA register

2014

1 April 2014

Regulated by the FCA from this date
FCA imposed a requirement (Not for profit firm)
Became authorised by the FCA

FCA register

2001

21 September 2001

Incorporated at Companies House

Companies House

In the full report: all 114 events

All 114 events in its history (5 shown here)
Every director appointment and resignation: 105

Firms connected to Cardiff and Vale Citizens Advice Bureau

Other FCA-listed firms that share a director, phone number or address with Cardiff and Vale Citizens Advice Bureau. A link shows who the firm is tied to, not whether either can be trusted.

past links: 2

In the full report: all 0 connected firms, named

2 past links through former directors

Firms like Cardiff and Vale Citizens Advice Bureau

Other firms of the same type (debt advice or management), nearest first.

In the Cardiff (CF) postcode area

Cadwyn Housing Association LimitedCardiffAuthorised Clifford Watts LimitedCardiffAuthorised Cynon Taf Community Housing GroupMountain AshAuthorised Hafod Housing Association LimitedCardiffAuthorised South Wales Law Centre LtdCardiffAuthorised Taff Housing Association LtdCardiffAuthorised

Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.

Get the full report on Cardiff and Vale Citizens Advice Bureau

Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.

29 other companies its directors have run, named
3 background checks on its contact details
All 114 events in its history

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Frequently asked questions about this firm

Is Cardiff and Vale Citizens Advice Bureau Ltd FCA authorised?

Yes, Cardiff and Vale Citizens Advice Bureau Ltd (FRN 617541) is authorised by the FCA to carry out regulated activities. It has held its current authorisation since April 2014 and works as a debt advice or management. The FCA has placed no limits on its permissions.

What is Cardiff and Vale Citizens Advice Bureau’s phone number and website?

The FCA register lists the phone number 01446 722812 and the website cacv.org.uk for Cardiff and Vale Citizens Advice Bureau. If you were given different contact details, use these to check with the firm before going any further.

Is Cardiff and Vale Citizens Advice Bureau a scam or clone?

Cardiff and Vale Citizens Advice Bureau is a genuine FCA-listed firm, and the FCA has published no warnings about fake versions of it. Scammers do copy real firms, though, so check that any contact details you were given match the ones on the register.

Is my money safe with Cardiff and Vale Citizens Advice Bureau?

Its FCA permissions do not allow it to hold or control client money. Protection depends on which product you hold and how Cardiff and Vale Citizens Advice Bureau handles your money, so check the specific product before you commit. You can also refer complaints about Cardiff and Vale Citizens Advice Bureau to the Financial Ombudsman Service, free of charge.

Who runs Cardiff and Vale Citizens Advice Bureau?

Companies House lists 10 directors of Cardiff and Vale Citizens Advice Bureau: Christopher William Graham, Peter Trott, Denise Goode, Michael John Hilary Trickey, Cathryn Elizabeth Mayo, Olivia Morgan Manley and 4 more.

How long has Cardiff and Vale Citizens Advice Bureau been in business?

The company was formed on 21 September 2001, and has held its current FCA authorisation since April 2014.

Does Cardiff and Vale Citizens Advice Bureau use any other names?

It trades as Citizens Advice Cardiff & Vale. It has previously used the name Cardiff and Vale Citizens Advice Bureau.