Consumer Refund Service Ltd

Reference number: 833275

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Authorised by the FCA

This firm is on the FCA register and authorised to carry out regulated activities.

Website, phone number and address

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

In the full report: 3 background checks

  • When consumer-refund.org first appeared online, and whether it can receive email
  • What kind of line 01661 678007 is
  • Who else gives the postcode NE61 1NJ
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FCA permissions and consumer protection

  • Claims management No FSCS cover
    Money you pay a claims company is not FSCS protected, but FCA rules cap what it may charge you for a financial services claim. Complaints about this firm go to the Financial Ombudsman Service free of charge.
  • Complaints Ombudsman, free
    You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.
Show FCA detail (2 permissions)
  • Advice, investigation or representation in relation to a financial services or financial product claim
  • Seeking out, referrals and identification of claims or potential claims (personal injury claim; financial services or financial product claim; housing disrepair claim; claim for a specified benefit; criminal injury claim; employment related claim)

FCA disciplinary action and complaints

No FCA disciplinary action.

The Financial Ombudsman Service only publishes complaint figures for firms with 30 or more new complaints in six months, so there are none here for this firm.

Companies House record

The company behind the firm: its status, age, registered office and directors.

Company number
07881105
Company status
Active
Company type
Private limited company
Incorporated
14 December 2011 (14 years old)
Registered office
10-16 Bridge Street, Morpeth, NE61 1NJ, England
Nature of business
  • Other professional, scientific and technical activities not elsewhere classified (SIC 74909)

Directors and company secretaries

Name Role Born Appointed Other companies
Claire Strettle Director Nov 1978 1 Nov 2018 1 other company

Other companies run by its director

A firm is run by people, and their other companies are their track record: what they built, what closed, and anything that failed. It is the check most people never think to make.

other company
1
closed down
1

In the full report: all 1 company, named

  • What each company does, and whether it is still trading
  • Which of its director sits on each board, and since when
  • Any that went into liquidation or administration
  • All 2 people who have ever been directors, with their dates
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Filed accounts and finances

Year to 29 September 2025Full accountsNot audited

Net assets

£1.63m

−10% from £1.82m

Cash at bank

£403k

−71% from £1.40m

Employees (average)

4

−20% from 5

Owed within a year

£58.6k

+278% from £15.5k

No turnover or profit for the year to 29 September 2025: the accounts print them but do not tag them. The last tagged figures are £1.15m turnover and −£1.70m profit, for the year to 29 September 2021.

Assets and liabilities

In the full report: all 7 years of accounts

  • Every year from 2019 to 2025
  • Both charts, over every year
  • Every filed figure, year by year
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About these figures
Turnover
Money taken from sales in the year, before any costs.
Profit before tax
What was left after the year’s costs, before corporation tax. A minus figure is a loss.
Net assets, or total equity
Everything the company owns minus everything it owes. A minus figure means it owes more than it owns.
Total assets and total liabilities
Everything the company owns, and everything it owes, on the last day of the year. The gap between them is its net assets.
Cash at bank
Money in the company’s accounts on the last day of the year.
Owed within a year, owed after a year
Debts and bills due in the next twelve months, and those due later.

Accounts filed at Companies House for company 07881105. Every figure is as filed, apart from total assets and total liabilities, which are added up from filed figures. Nothing is estimated.

Key dates in its history

Consumer Refund Service’s history from the FCA register and Companies House, newest first.

Key events (10) All events (15)

2021

29 April 2021

  • Moore House Holdings Ltd stopped being the majority owner
  • Phillip Anthony Rodger no longer has significant control
  • Telford Crs Holdings Limited took control (75–100% of shares)

Companies House

2020

17 April 2020

  • Regulated by the FCA from this date
  • Became authorised by the FCA

FCA register

2019

31 March 2019

  • No longer regulated by the Claims Management Regulator

FCA register

2018

29 March 2018

  • Moore House Holdings Ltd became the majority owner (50–75% of shares)

Companies House

2016

6 April 2016

  • Phillip Anthony Rodger gained significant control

Companies House

2012

2 April 2012

  • Regulated by the Claims Management Regulator from this date

FCA register

2011

14 December 2011

  • Incorporated at Companies House

Companies House

In the full report: all 15 events

  • All 15 events in its history (10 shown here)
  • Every director appointment and resignation: 3
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Firms like Consumer Refund Service

Other firms of the same type (claims management firm), nearest first.

In the Newcastle (NE) postcode area

Belmond &Co Claims Management LtdNewcastle Upon TyneAuthorisedFirst for Justice LtdNewcastle Upon TyneAuthorisedLegal Force LtdNewcastle Upon TyneAuthorised

Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.

Get the full report on Consumer Refund Service

Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.

  • 1 other company its directors have run, named
  • 3 background checks on its contact details
  • 7 years of accounts, charted
  • All 15 events in its history

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Frequently asked questions about this firm

Is Consumer Refund Service Ltd FCA authorised?
Yes, Consumer Refund Service Ltd (FRN 833275) is authorised by the FCA to carry out regulated activities. It has held its current authorisation since April 2020 and works as a claims management firm. The FCA has placed no limits on its permissions.
What is Consumer Refund Service’s phone number and website?
The FCA register lists the phone number 01661 678007 and the website consumer-refund.org for Consumer Refund Service. If you were given different contact details, use these to check with the firm before going any further.
Is Consumer Refund Service a scam or clone?
Consumer Refund Service is a genuine FCA-listed firm, and the FCA has published no warnings about fake versions of it. Scammers do copy real firms, though, so check that any contact details you were given match the ones on the register.
Is my money safe with Consumer Refund Service?
It is permitted to hold and control client money, which it must keep separate from its own. Protection depends on which product you hold and how Consumer Refund Service handles your money, so check the specific product before you commit. You can also refer complaints about Consumer Refund Service to the Financial Ombudsman Service, free of charge.
Who owns Consumer Refund Service?
Consumer Refund Service is owned by Telford Crs Holdings Limited, which holds 75–100% of shares and 75–100% of votes, since 29 April 2021. Before that, it was controlled by Moore House Holdings Ltd and Mr Phillip Anthony Rodger.
Who runs Consumer Refund Service?
Companies House lists one director of Consumer Refund Service: Claire Strettle.
How long has Consumer Refund Service been in business?
The company was formed on 14 December 2011, and has held its current FCA authorisation since April 2020.
What do Consumer Refund Service’s latest accounts show?
Its latest accounts, to 29 September 2025, show net assets of £1.63m (−10% from £1.82m) and cash at bank of £403k (−71% from £1.40m).

Sources and links

The full report on Consumer Refund Service Ltd

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