Dumfries and Galloway Citizens Advice Service

Reference number: 617449

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Authorised by the FCA

This firm is on the FCA register and authorised to carry out regulated activities.

Website, phone number and address

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

In the full report: 3 background checks

  • When dagcas.org first appeared online, and whether it can receive email
  • What kind of line 0300 303 4321 is
  • Who else gives the postcode DG1 2NP
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The firm, by virtue of its constitution or any enactment, must be:(i) required (after payment of outgoings) to apply the whole of its income and any capital it expends for charitable or public purposes, and (ii) prohibited from directly or indirectly distributing amongst its members any part of its assets (otherwise than for charitable or public purposes); And the firm must not have any associate (other than a not-for profit debt advice body) which carries on debt adjusting or debt counselling or providing credit information services.)

FCA permissions and consumer protection

  • Lend or arrange credit No FSCS cover
    Consumer credit is not covered by the FSCS, so there is no compensation scheme if the firm fails.
  • Complaints Ombudsman, free
    You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.
Show FCA detail (3 permissions)
  • Debt Adjusting
  • Debt-counselling
  • Providing Credit Information Services

FCA disciplinary action and complaints

No FCA disciplinary action.

The Financial Ombudsman Service only publishes complaint figures for firms with 30 or more new complaints in six months, so there are none here for this firm.

Companies House record

The company behind the firm: its status, age, registered office and directors.

Company status
Active
Company type
Private company limited by guarantee
Incorporated
25 September 1997 (29 years old)
Registered office
109 Irish Street, Dumfries, DG1 2NP, Scotland
Nature of business
  • Other information service activities not elsewhere classified (SIC 63990)

Directors and company secretaries

Name Role Born Appointed Other companies
Patrick John Shearer Director Aug 1955 18 Dec 2012 None
Brian Johnstone Director Jan 1959 13 Nov 2013 5 other companies
Marsali Mcadam Caig Director Mar 1974 12 Jan 2017 1 other company
Maureen Nisbet Smith Director Sep 1962 10 Dec 2019 None
Robert Graham Sidney Wright Director Mar 1961 9 Dec 2020 4 other companies
Mhairi Lorna Ross Director Mar 1976 14 Sep 2022 2 other companies
Claire Louise Holmes Director Jan 1971 5 Mar 2024 None
Anne Louise Laird Director Jun 1970 2 Dec 2025 1 other company
Sudipto Chatterjee Director Dec 1974 31 Mar 2026 None
Emma Isabella Munro Director Nov 1974 13 Oct 2026 None
Philip Ross Stewart Secretary Not published 10 Jul 2019 –

Other companies run by these 10 directors

A firm is run by people, and their other companies are their track record: what they built, what closed, and anything that failed. It is the check most people never think to make.

other companies
13
closed down
5
is FCA-registered
1

In the full report: all 13 companies, named

  • What each company does, and whether it is still trading
  • Which of these 10 directors sit on each board, and since when
  • Any that went into liquidation or administration
  • The one on the FCA register
  • All 86 people who have ever been directors, with their dates
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Key dates in its history

This firm’s history from the FCA register and Companies House, newest first.

2014

1 April 2014

  • Regulated by the FCA from this date
  • FCA imposed a requirement (Not for profit firm)
  • Became authorised by the FCA

FCA register

1997

25 September 1997

  • Incorporated at Companies House

Companies House

In the full report: all 173 events

  • All 173 events in its history (4 shown here)
  • Every director appointment and resignation: 166
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Connected firms

Other FCA-listed firms that share a director, phone number or address with this firm. A link shows who the firm is tied to, not whether either can be trusted.

connected firm
1
share a director
1

In the full report: the connected firm, named

  • How it is linked: shared directors (1)
  • Who links it to this firm: the named directors, with dates
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Similar firms

Other firms of the same type (debt advice or management), nearest first.

Elsewhere in the UK

Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.

Get the full report on this firm

Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.

  • 13 other companies its directors have run, named
  • 3 background checks on its contact details
  • All 173 events in its history
  • 1 connected firm, named, and who links them

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Frequently asked questions about this firm

Is Dumfries and Galloway Citizens Advice Service FCA authorised?
Yes, Dumfries and Galloway Citizens Advice Service (FRN 617449) is authorised by the FCA to carry out regulated activities. It has held its current authorisation since April 2014 and works as a debt advice or management. The FCA has placed no limits on its permissions.
What is Dumfries and Galloway Citizens Advice Service’s phone number and website?
The FCA register lists the phone number 0300 303 4321 and the website dagcas.org for Dumfries and Galloway Citizens Advice Service. If you were given different contact details, use these to check with the firm before going any further.
Is Dumfries and Galloway Citizens Advice Service a scam or clone?
Dumfries and Galloway Citizens Advice Service is a genuine FCA-listed firm, and the FCA has published no warnings about fake versions of it. Scammers do copy real firms, though, so check that any contact details you were given match the ones on the register.
Is my money safe with Dumfries and Galloway Citizens Advice Service?
Its FCA permissions do not allow it to hold or control client money. Protection depends on which product you hold and how Dumfries and Galloway Citizens Advice Service handles your money, so check the specific product before you commit. You can also refer complaints about Dumfries and Galloway Citizens Advice Service to the Financial Ombudsman Service, free of charge.
Who runs Dumfries and Galloway Citizens Advice Service?
Companies House lists 10 directors of Dumfries and Galloway Citizens Advice Service: Patrick John Shearer, Brian Johnstone, Marsali McAdam Caig, Maureen Nisbet Smith, Robert Graham Sidney Wright, Mhairi Lorna Ross and 4 more.
How long has Dumfries and Galloway Citizens Advice Service been in business?
The company was formed on 25 September 1997, and has held its current FCA authorisation since April 2014.

Sources and links

The full report on Dumfries and Galloway Citizens Advice Service

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