First Call Financial (Leics) Ltd

Reference number: 462687

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Appointed representative

This firm does not hold FCA authorisation of its own, and acts under a principal firm, which is legally responsible for its regulated business.

Responsible principal firm

Personal Touch Financial Services Limited Reference number: 187834 Authorised View firm →
What does this mean?
  • An appointed representative (AR) can carry out regulated financial services, but is not directly authorised by the FCA. A principal firm holds the authorisation and is legally responsible for the AR's conduct.
  • First Call Financial (Leics) Ltd (FRN 462687) is an AR of Personal Touch Financial Services Limited (FRN 187834). When you use First Call Financial (Leics)'s services, the FCA authorisation sits with the principal firm.
  • Example: if you take financial advice from First Call Financial (Leics), complaints and compensation usually follow the same rules as dealing with the principal, but this depends on the product and your circumstances.
  • Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.

Website, phone number and address

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

  • No website on the FCA register

  • Phone number

    0116 462 2425

  • Address

    41 Tyler Road, Ratby, Leicester, Leicestershire, LE6 0NQ, United Kingdom

In the full report: 2 background checks

  • What kind of line 0116 462 2425 is
  • Who else gives the postcode LE6 0NQ
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Other names (2)

If you were contacted under any of these names, it is this firm.

  • First Call Mortgages (Leic) Ltd Former name
  • First Call Mortgages (Leics) Ltd Former name

FCA permissions and consumer protection

  • Protection through the principal firm
    Protection works through Personal Touch Financial Services Limited, the principal firm responsible for this firm's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.
  • Complaints Ombudsman, free
    You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.

FCA disciplinary action and complaints

No FCA disciplinary action.

The Financial Ombudsman Service only publishes complaint figures for firms with 30 or more new complaints in six months, so there are none here for this firm.

Companies House record

The company behind the firm: its status, age, registered office and directors.

Company number
06034029
Company status
Active
Company type
Private limited company
Incorporated
20 December 2006 (19 years old)
Registered office
41 Tyler Road, Ratby, Leicester, LE6 0NQ, England
Nature of business
  • Financial intermediation not elsewhere classified (SIC 64999)
  • Activities of insurance agents and brokers (SIC 66220)

Directors and company secretaries

Name Role Born Appointed Other companies
Louise Jane Norton Director Mar 1979 20 Dec 2006 None
Linda Symonds Secretary Not published 20 Dec 2006 –

In the full report: every company its directors have run

  • Confirmation that its director runs no other company
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Filed accounts and finances

Year to 31 March 2026Small company accountsNot audited

Net assets

£67.2k

−9.3% from £74.1k

Cash at bank

£37.5k

<1% from £37.2k

Employees (average)

1

Same as 1

Owed within a year

£8,439

−61% from £21.6k

Assets and liabilities

In the full report: all 7 years of accounts

  • Every year from 2020 to 2026
  • The chart, over every year
  • Every filed figure, year by year
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About these figures
Turnover
Money taken from sales in the year, before any costs.
Profit before tax
What was left after the year’s costs, before corporation tax. A minus figure is a loss.
Net assets, or total equity
Everything the company owns minus everything it owes. A minus figure means it owes more than it owns.
Total assets and total liabilities
Everything the company owns, and everything it owes, on the last day of the year. The gap between them is its net assets.
Cash at bank
Money in the company’s accounts on the last day of the year.
Owed within a year, owed after a year
Debts and bills due in the next twelve months, and those due later.

There is no turnover or profit: small companies do not have to publish them.

Accounts filed at Companies House for company 06034029. Every figure is as filed, apart from total assets and total liabilities, which are added up from filed figures. Nothing is estimated.

Key dates in its history

First Call Financial (Leics)’s history from the FCA register and Companies House, newest first.

2016

1 August 2016

  • Louise Jane Norton became a part-owner (25–50% of shares)

Companies House

2011

24 May 2011

  • Changed its registered name from "First Call Mortgages (Leics) Ltd"

FCA register

2007

29 January 2007

  • Changed its registered name from "First Call Mortgages (Leic) Ltd"

FCA register

18 January 2007

  • Became an appointed representative

FCA register

2006

20 December 2006

  • Incorporated at Companies House
  • Louise Jane Norton appointed as a director

Companies House

Director appointments and resignations, and trading names, appear under All events.

Firms like First Call Financial (Leics)

Other firms of the same type (insurance broker), nearest first.

In Leicester

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Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.

Get the full report on First Call Financial (Leics)

Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.

  • Every company its directors have run, named
  • 2 background checks on its contact details
  • 7 years of accounts, charted
  • All 6 events in its history

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Frequently asked questions about this firm

Is First Call Financial (Leics) Ltd FCA authorised?
First Call Financial (Leics) Ltd (FRN 462687) is not directly authorised. It is an appointed representative acting under the responsibility of a directly authorised principal firm.
What does appointed representative mean for First Call Financial (Leics)?
An appointed representative (AR) can carry out regulated financial services, but is not directly authorised by the FCA. A principal firm holds the authorisation and is legally responsible for the AR's conduct. First Call Financial (Leics) Ltd (FRN 462687) is an AR of Personal Touch Financial Services Limited (FRN 187834). When you use First Call Financial (Leics)'s services, the FCA authorisation sits with the principal firm. Example: if you take financial advice from First Call Financial (Leics), complaints and compensation usually follow the same rules as dealing with the principal, but this depends on the product and your circumstances. Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.
What is First Call Financial (Leics)’s phone number?
The FCA register lists the phone number 0116 462 2425 for First Call Financial (Leics). If you were given different contact details, use these to check with the firm before going any further.
Is First Call Financial (Leics) a scam or clone?
First Call Financial (Leics) is a genuine FCA-listed firm, and the FCA has published no warnings about fake versions of it. Scammers do copy real firms, though, so check that any contact details you were given match the ones on the register.
Is my money safe with First Call Financial (Leics)?
Protection works through Personal Touch Financial Services Limited, the principal firm responsible for First Call Financial (Leics)'s regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.
Who owns First Call Financial (Leics)?
Companies House lists one person with significant control of First Call Financial (Leics): Miss Louise Jane Norton (25–50% of shares).
Who runs First Call Financial (Leics)?
Companies House lists one director of First Call Financial (Leics): Louise Jane Norton.
How long has First Call Financial (Leics) been in business?
The company was formed on 20 December 2006.
What do First Call Financial (Leics)’s latest accounts show?
Its latest accounts, to 31 March 2026, show net assets of £67.2k (−9.3% from £74.1k) and cash at bank of £37.5k (<1% from £37.2k).
Does First Call Financial (Leics) use any other names?
It has previously used 2 other names: First Call Mortgages (Leic) Ltd and First Call Mortgages (Leics) Ltd.

Sources and links

The full report on First Call Financial (Leics) Ltd

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