First Call Group Limited

Reference number: 753324

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Authorised by the FCA

This firm is on the FCA register and authorised to carry out regulated activities.

Website, phone number and address

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

In the full report: 3 background checks

  • When autocomply.org first appeared online, and whether it can receive email
  • What kind of line 0191 249 8188 is
  • Who else gives the postcode IP28 7DE
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Other names (14)

If you were contacted under any of these names, it is this firm.

  • Auto Comply Trading name
  • Finance Works Trading name
  • StayWarmUK Trading name
  • Warmer Homes Finance Trading name
  • Warmer Homes Finance Solutions Trading name
  • Warm Homes Finance Trading name
  • Warm Homes Finance Solutions Trading name
  • All Members Benefit Former trading name
  • financeworx Former trading name
  • StayWarm Former trading name
  • tap the app Former trading name
  • tap the app for finance Former trading name
  • The MBC Former trading name
  • The Members Benefits Club Former trading name

FCA permissions and consumer protection

  • Lend or arrange credit No FSCS cover
    Consumer credit is not covered by the FSCS, so there is no compensation scheme if the firm fails.
  • Complaints Ombudsman, free
    You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.
Show FCA detail (3 permissions)
  • Credit Broking
  • Debt Adjusting
  • Debt-counselling

FCA disciplinary action and complaints

No FCA disciplinary action.

The Financial Ombudsman Service only publishes complaint figures for firms with 30 or more new complaints in six months, so there are none here for this firm.

Companies House record

The company behind the firm: its status, age, registered office and directors.

Company number
09538137
Company status
Active
Company type
Private limited company
Incorporated
13 April 2015 (11 years old)
Registered office
Unit A James Carter Road, Mildenhall, Bury St. Edmunds, Suffolk, IP28 7DE, England
Nature of business
  • Other service activities not elsewhere classified (SIC 96090)

Directors and company secretaries

Name Role Born Appointed Other companies
David William Mellen Director Dec 1965 18 May 2018 8 other companies
Malcolm Trueman Director Aug 1968 12 Mar 2021 3 other companies

Other companies run by these 2 directors

A firm is run by people, and their other companies are their track record: what they built, what closed, and anything that failed. It is the check most people never think to make.

other companies
9
closed down
6
went insolvent
1

In the full report: all 9 companies, named

  • What each company does, and whether it is still trading
  • Which of these 2 directors sit on each board, and since when
  • The one that went into liquidation or administration
  • The 2 companies these 2 directors run together
  • All 6 people who have ever been directors, with their dates
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Filed accounts and finances

Year to 30 April 2025Micro-entity accountsNot audited

Net assets

£26.7k

Up £52.1k from −£25.4k

Employees (average)

3

+50% from 2

Owed within a year

£71.4k

+87% from £38.2k

Assets and liabilities

In the full report: all 6 years of accounts

  • Every year from 2020 to 2025
  • The chart, over every year
  • Every filed figure, year by year
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About these figures
Turnover
Money taken from sales in the year, before any costs.
Profit before tax
What was left after the year’s costs, before corporation tax. A minus figure is a loss.
Net assets, or total equity
Everything the company owns minus everything it owes. A minus figure means it owes more than it owns.
Total assets and total liabilities
Everything the company owns, and everything it owes, on the last day of the year. The gap between them is its net assets.
Cash at bank
Money in the company’s accounts on the last day of the year.
Owed within a year, owed after a year
Debts and bills due in the next twelve months, and those due later.

There is no turnover or profit: small companies do not have to publish them.

Accounts filed at Companies House for company 09538137. Every figure is as filed, apart from total assets and total liabilities, which are added up from filed figures. Nothing is estimated.

Key dates in its history

First Call Group’s history from the FCA register and Companies House, newest first.

Key events (16) All events (51)

2021

26 July 2021

  • Steven Quinn stopped being a part-owner

Companies House

2020

24 November 2020

  • David Christopher Ogden stopped being a part-owner
  • Steven Quinn became a part-owner (25–50% of shares)

Companies House

12 May 2020

  • David Christopher Ogden became a part-owner (25–50% of shares)
  • David Christopher Ogden stopped being a part-owner

Companies House

2019

29 May 2019

  • David Christopher Ogden became a part-owner (25–50% of shares)

Companies House

2018

18 May 2018

  • David William Mellen took control (75–100% of shares)
  • Steven Quinn gave up control

Companies House

31 January 2018

  • Board replaced: its only director left and a new director took over
  • David William Mellen gave up control
  • Steven Quinn took control (75–100% of shares)

Companies House

2017

2 February 2017

  • Regulated by the FCA from this date
  • Became authorised by the FCA

FCA register

2016

30 September 2016

  • Board replaced: its only director left and a new director took over
  • David William Mellen took control (75–100% of shares)

Companies House

2015

13 April 2015

  • Incorporated at Companies House

Companies House

In the full report: all 51 events

  • All 51 events in its history (16 shown here)
  • Every director appointment and resignation: 12
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Firms like First Call Group

Other firms of the same type (credit broker), nearest first.

In Bury St. Edmunds

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Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.

Get the full report on First Call Group

Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.

  • 9 other companies its directors have run, named
  • 3 background checks on its contact details
  • 6 years of accounts, charted
  • All 51 events in its history

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Frequently asked questions about this firm

Is First Call Group Limited FCA authorised?
Yes, First Call Group Limited (FRN 753324) is authorised by the FCA to carry out regulated activities. It has held its current authorisation since February 2017 and works as a credit broker. The FCA has placed no limits on its permissions.
What is First Call Group’s phone number and website?
The FCA register lists the phone number 0191 249 8188 and the website autocomply.org for First Call Group. If you were given different contact details, use these to check with the firm before going any further.
Is First Call Group a scam or clone?
First Call Group is a genuine FCA-listed firm, and the FCA has published no warnings about fake versions of it. Scammers do copy real firms, though, so check that any contact details you were given match the ones on the register.
Is my money safe with First Call Group?
Its FCA permissions do not allow it to hold or control client money. Protection depends on which product you hold and how First Call Group handles your money, so check the specific product before you commit. You can also refer complaints about First Call Group to the Financial Ombudsman Service, free of charge.
Who owns First Call Group?
Companies House lists one person with significant control of First Call Group: Mr David William Mellen (75–100% of shares). Before that, it was controlled by Mr Steven Quinn, Mr David Christopher Ogden and Steven Quinn.
Who runs First Call Group?
Companies House lists 2 directors of First Call Group: David William Mellen and Malcolm Trueman.
How long has First Call Group been in business?
The company was formed on 13 April 2015, and has held its current FCA authorisation since February 2017.
What do First Call Group’s latest accounts show?
Its latest accounts, to 30 April 2025, show net assets of £26.7k (up £52.1k from −£25.4k).
Does First Call Group use any other names?
It trades as Auto Comply, Finance Works, StayWarmUK, Warmer Homes Finance and Warmer Homes Finance Solutions, and 2 more names. It has previously used 7 other names, including All Members Benefit, financeworx and StayWarm.

Sources and links

The full report on First Call Group Limited

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