Helpfulhand Limited

Reference number: 915912

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Appointed representative

This firm does not hold FCA authorisation of its own, and acts under a principal firm, which is legally responsible for its regulated business.

Responsible principal firm

MARK BATES LIMITED Reference number: 308390 Authorised View firm →
What does this mean?
  • An appointed representative (AR) can carry out regulated financial services, but is not directly authorised by the FCA. A principal firm holds the authorisation and is legally responsible for the AR's conduct.
  • Helpfulhand Limited (FRN 915912) is an AR of MARK BATES LIMITED (FRN 308390). When you use Helpfulhand's services, the FCA authorisation sits with the principal firm.
  • Example: if you take financial advice from Helpfulhand, complaints and compensation usually follow the same rules as dealing with the principal, but this depends on the product and your circumstances.
  • Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.

This company holds another FCA record

A company can hold several FCA records, covering different parts of its business, and each one carries its own permissions and protection. The reference number you were given decides which record applies to you.

Website, phone number and address

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

In the full report: 3 background checks

  • When mobilityco.co.uk first appeared online, and whether it can receive email
  • What kind of line 0333 444 3160 is
  • Who else gives the postcode SK11 8DG
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Other names (2)

If you were contacted under any of these names, it is this firm.

  • MobilityCo Trading name
  • Helpfulhand Ltd Former name

FCA permissions and consumer protection

  • Protection through the principal firm
    Protection works through Mark Bates Limited, the principal firm responsible for this firm's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.
  • Complaints Ombudsman, free
    You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.

FCA disciplinary action and complaints

No FCA disciplinary action.

The Financial Ombudsman Service only publishes complaint figures for firms with 30 or more new complaints in six months, so there are none here for this firm.

Companies House record

The company behind the firm: its status, age, registered office and directors.

Concerns on the company record

  • Confirmation statement is overdue at Companies House.
Company number
10889952
Company status
Active
Company type
Private limited company
Incorporated
31 July 2017 (9 years old)
Registered office
Mobilityco Unit 2 Towers Court, Greenfield Farm Industrial Estate, Congleton, CW12 4TR, England
Nature of business
  • Retail sale of medical and orthopaedic goods in specialised stores (not incl. hearing aids) not elsewhere classified (SIC 47749)

Directors and company secretaries

Name Role Born Appointed Other companies
Mason Andrew Gray Director Mar 1965 31 Jul 2017 None
James Cameron Gray Director Sep 1995 26 Jul 2021 4 other companies

Other companies run by these 2 directors

A firm is run by people, and their other companies are their track record: what they built, what closed, and anything that failed. It is the check most people never think to make.

other companies
4
closed down
2
still active
2

In the full report: all 4 companies, named

  • What each company does, and whether it is still trading
  • Which of these 2 directors sit on each board, and since when
  • Any that went into liquidation or administration
  • All 3 people who have ever been directors, with their dates
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Filed accounts and finances

Year to 31 December 2025Micro-entity accountsNot audited

Total equity

£39.4k

No earlier figure to compare

Employees (average)

5

−17% from 6

Owed within a year

£253k

−9.3% from £278k

Assets and liabilities

In the full report: all 7 years of accounts

  • Every year from 2019 to 2025
  • The chart, over every year
  • Every filed figure, year by year
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About these figures
Turnover
Money taken from sales in the year, before any costs.
Profit before tax
What was left after the year’s costs, before corporation tax. A minus figure is a loss.
Net assets, or total equity
Everything the company owns minus everything it owes. A minus figure means it owes more than it owns.
Total assets and total liabilities
Everything the company owns, and everything it owes, on the last day of the year. The gap between them is its net assets.
Cash at bank
Money in the company’s accounts on the last day of the year.
Owed within a year, owed after a year
Debts and bills due in the next twelve months, and those due later.

There is no turnover or profit: small companies do not have to publish them.

Accounts filed at Companies House for company 10889952. Every figure is as filed, apart from total assets and total liabilities, which are added up from filed figures. Nothing is estimated.

Key dates in its history

Helpfulhand’s history from the FCA register and Companies House, newest first.

Key events (10) All events (15)

2024

2 October 2024

  • James Cameron Gray stopped being a part-owner
  • Mason Andrew Gray stopped being a part-owner
  • Mobilityco Healthcare Group Limited took control (75–100% of shares)

Companies House

2023

1 November 2023

  • Changed its registered name from "Helpfulhand Ltd"

FCA register

2021

26 July 2021

  • Hazel Gray stopped being a part-owner
  • James Cameron Gray became a part-owner (25–50% of shares)

Companies House

2019

28 October 2019

  • Became an appointed representative

FCA register

2017

31 July 2017

  • Incorporated at Companies House
  • Hazel Gray became a part-owner (25–50% of shares)
  • Mason Andrew Gray became a part-owner (25–50% of shares)

Companies House

In the full report: all 15 events

  • All 15 events in its history (10 shown here)
  • Every director appointment and resignation: 4
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Firms connected to Helpfulhand

Other FCA-listed firms that share a director, phone number or address with Helpfulhand. A link shows who the firm is tied to, not whether either can be trusted.

connected firm
1
share its postcode
1

In the full report: the connected firm, named

  • How it is linked: the same postcode (1)
  • Who links it to this firm: the named directors, with dates
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Get the full report on Helpfulhand

Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.

  • 4 other companies its directors have run, named
  • 3 background checks on its contact details
  • 7 years of accounts, charted
  • All 15 events in its history
  • 1 connected firm, named, and who links them

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Frequently asked questions about this firm

Is Helpfulhand Limited FCA authorised?
Helpfulhand Limited (FRN 915912) is not directly authorised. It is an appointed representative acting under the responsibility of a directly authorised principal firm.
What does appointed representative mean for Helpfulhand?
An appointed representative (AR) can carry out regulated financial services, but is not directly authorised by the FCA. A principal firm holds the authorisation and is legally responsible for the AR's conduct. Helpfulhand Limited (FRN 915912) is an AR of MARK BATES LIMITED (FRN 308390). When you use Helpfulhand's services, the FCA authorisation sits with the principal firm. Example: if you take financial advice from Helpfulhand, complaints and compensation usually follow the same rules as dealing with the principal, but this depends on the product and your circumstances. Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.
What is Helpfulhand’s phone number and website?
The FCA register lists the phone number 0333 444 3160 and the website mobilityco.co.uk for Helpfulhand. If you were given different contact details, use these to check with the firm before going any further.
Is Helpfulhand a scam or clone?
Helpfulhand is a genuine FCA-listed firm, and the FCA has published no warnings about fake versions of it. Scammers do copy real firms, though, so check that any contact details you were given match the ones on the register.
Is my money safe with Helpfulhand?
Protection works through Mark Bates Limited, the principal firm responsible for Helpfulhand's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.
Who owns Helpfulhand?
Helpfulhand is owned by Mobilityco Healthcare Group Limited, which holds 75–100% of shares, 75–100% of votes, can appoint and remove the board, significant influence or control and held through a firm, since 2 October 2024. Before that, it was controlled by Mrs Hazel Gray, Mr James Cameron Gray and Mr Mason Andrew Gray.
Who runs Helpfulhand?
Companies House lists 2 directors of Helpfulhand: Mason Andrew Gray and James Cameron Gray.
How long has Helpfulhand been in business?
The company was formed on 31 July 2017.
What do Helpfulhand’s latest accounts show?
Its latest accounts, to 31 December 2025, show total equity of £39.4k (no earlier figure to compare).
Does Helpfulhand use any other names?
It trades as MobilityCo. It has previously used the name Helpfulhand Ltd.

Sources and links

The full report on Helpfulhand Limited

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