Homes and Communities Agency (HCA): FCA regulated?

On the register, but not FCA authorised

Homes and Communities Agency (HCA) is registered with the FCA for anti-money-laundering checks only, which is why it appears on the register. That is not authorisation: the FCA does not oversee how they treat customers, and FSCS protection does not apply.

Registered for 10 years
No FCA actions

What does this mean?

Some businesses are required by law to have an anti-money-laundering supervisor. For this kind of business that supervisor is the FCA, and the registration is the only reason the firm appears on the FCA register.
What the FCA checks is narrow: that the firm identifies its customers, keeps records, and reports suspicious activity. It is the anti-crime paperwork behind a bank asking you for ID.
It does not check anything about you as a customer. Not whether the firm treats you fairly, not whether it is financially sound, not whether what it sells is any good. The FCA describes firms registered this way as “not authorised or subject to wider FCA regulation”.
So if the firm fails or treats you badly, there is no FSCS compensation, and the Financial Ombudsman Service usually cannot look at a complaint about unregulated business.

Website, phone number and address

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

No website on the FCA register
Phone number

0300 123 4500
Address

2ND FLOOR, THE LUMEN, ST JAMES BOULEVARD, NEWCASTLE HELIX, NEWCASTLE, NE4 5BZ, United Kingdom

In the full report: 2 background checks

What kind of line 0300 123 4500 is
Who else gives the postcode NE4 5BZ

Other names (2)

If you were contacted under any of these names, it is this firm.

Homes England Trading name: A name it trades under now.
The Homes and Communities Agency (HCA) Former name: A name it was registered under before.

Past FCA permissions and consumer protection

Money-laundering registration only
This firm is registered for anti-money-laundering supervision only. It is not FCA-authorised. Money you hand over is not protected by the FSCS, and the Financial Ombudsman Service may not be able to consider a complaint about unregulated business.

FCA disciplinary action and complaints

No FCA disciplinary action.

The Financial Ombudsman Service only publishes complaint figures for firms with 30 or more new complaints in six months, so there are none here for this firm.

Key dates in its history

Homes and Communities Agency (HCA)’s history from the FCA register and Companies House, newest first.

2022

23 May 2022

Changed its registered name from "The Homes and Communities Agency (HCA)"
Began trading as "Homes England"

FCA register

2016

8 February 2016

Regulated by the FCA from this date
Registered with the FCA

FCA register

Director appointments and resignations, and trading names, appear under All events.

Firms connected to Homes and Communities Agency (HCA)

Other FCA-listed firms that share a director, phone number or address with Homes and Communities Agency (HCA). A link shows who the firm is tied to, not whether either can be trusted.

connected firm: 1
share its postcode: 1

In the full report: the connected firm, named

How it is linked: the same postcode (1)
Who links it to this firm: the named directors, with dates

Get the full report on Homes and Communities Agency (HCA)

Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.

2 background checks on its contact details
All 4 events in its history
1 connected firm, named, and who links them

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Frequently asked questions about this firm

Is Homes and Communities Agency (HCA) FCA authorised?

Homes and Communities Agency (HCA) (FRN 735542) is registered with the FCA under the Money Laundering Regulations only. That is anti-money-laundering supervision, not FCA authorisation, and the FCA does not supervise the firm's conduct.

What is Homes and Communities Agency (HCA)’s phone number?

The FCA register lists the phone number 0300 123 4500 for Homes and Communities Agency (HCA). If you were given different contact details, use these to check with the firm before going any further.

Is Homes and Communities Agency (HCA) a scam or clone?

Homes and Communities Agency (HCA) is genuinely on the FCA's money-laundering register, so it is not an outright fake, but registration is not authorisation, and scammers impersonate registered firms too. Verify contact details against the register before sending money.

Is my money safe with Homes and Communities Agency (HCA)?

Money you hand to Homes and Communities Agency (HCA) is not protected by the FSCS. Money-laundering registration carries no compensation scheme, and the Financial Ombudsman Service may not be able to consider a complaint about unregulated business.

Does Homes and Communities Agency (HCA) use any other names?

It trades as Homes England. It has previously used the name The Homes and Communities Agency (HCA).