Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.
8 Canada Square, London, London, E14 5HQ, United Kingdom
In the full report: 3 background checks
When hsbc.com first appeared online, and whether it can receive email
What kind of line 020 7991 8888 is
Who else gives the postcode E14 5HQ
Other names(5)
If you were contacted under any of these names, it is this firm.
HSBC Trading name: A name it trades under now.
Midland Bank Plc Former name: A name it was registered under before.
first direct Former trading name: A name it used to trade under.
HSBC Expat Former trading name: A name it used to trade under.
HSBC Private Banking (C.I.) Former trading name: A name it used to trade under.
Warning
Scammers have impersonated this firm
Fraudsters have used this firm's name or details with their own contact
information to appear genuine. Check whatever you were given below, and
against the firm's real details above.
Arranging safeguarding and administration of assets
Causing dematerialised instructions to be sent
Dealing in investments as agent
Dealing in investments as principal
Entering into a regulated mortgage contract as lender
Entering into regulated credit agreement as Lender (Excluding high-cost short-term credit, bill of sale agreement, and home collected credit agreement)
Exercising/having right to exercise lender's rights and duties under a regulated credit agreement (excluding high-cost short-term credit, bill of sale agreement, and home collected credit agreement)
Making arrangements with a view to regulated mortgage contracts
Making arrangements with a view to transactions in investments
Managing investments
Safeguarding and administration of assets (without arranging)
Sending dematerialised instructions
Limits on what they may do
CRR Permission under Article 325 - 2585805
REQUIREMENTS RELEVANT TO THE MARKET RISK CONSOLIDATION PERMISSION THAT THE FIRM HAS SOUGHT AND THE PRA IMPOSES UNDER SECTION 55M (5) OF THE ACT 1. This Market Risk Consolidation Permission applies in relation to an institution or undertaking listed Table 1B only for as long as it remains part of the HSBC Group. The firm must notify the PRA promptly if any of those institutions or undertakings ceases to be part of the HSBC Group. 2. The firm must, no later than 23 business days after the end of each quarter, ending March, June, September and December submit, in respect of that quarter, a report to the PRA highlighting the capital impact of market risk consolidation for each of the locations listed in Table 1A and 1B. 3. The firm must: 3.1. ensure that any existing legal agreements or arrangements necessary for the fulfilment of the conditions of Article 325(2) or Article 325(3) of the CRR as between any of the institutions and undertakings in Table 1A and Table 1B are maintained; and 3.2. notify PRA of any variation in the terms of such agreements, or of any change in the relevant legal or regulatory framework of which it becomes aware and which may have an impact on the ability of any of the institutions or undertakings listed in Table 1A or Table 1B to meet the conditions of Article 325(2) or Article 325(3) of the CRR.
One supervisory condition set by the FCA
These are conditions the FCA places on the firm itself, covering things like
capital it must hold and what it must report. They do not change what the firm
may do for you.
Requirement to the IMM Permission 1714526
Capital Buffer Requirements 1. The firm must review the suitability of its Volatility Scaling Factor (VSF) methodology if the distribution of VSFs over the equities underlying the trades booked on the firm increases substantially. For the avoidance of doubt, a review will be required if greater than 20% of equities require a VSF greater than 1.2 or if greater than 1% of equities require a VSF greater than 1.5, where the equities are those underlying the trades booked onto the firm. This review must be conducted at least quarterly. 2. The firm must hold a capital buffer, to be calculated at least monthly, to conservatively account for the fact that it does not simulate implied volatility. Reporting requirements 3. The firm must collect, record, and report to the PRA the following information on a quarterly basis in each calendar year: 3.1. its counterparty credit risk (CCR) EAD and CCR RWAs at aggregate level, and divided by exposure type (non-cleared derivatives, cleared derivatives, repurchase transactions, securities or commodities lending or borrowing transactions and margin lending transactions); 3.2. its exposures divided by exposure type, counterparty sector and by counterparty credit rating, showing both level and trend; 3.3. the composition of collateral for OTC derivatives, showing both average level of collateral types and trend by collateral type; 3.4. backtesting results on representative (actual or hypothetical) counterparty portfolios, including the results on the following: * 10, 20 or 40-day backtesting for collateralised transactions of OTC derivatives; * backtesting over at least a year for all uncollateralised transactions; 3.5. where the model relies on mapping to proxy transactions, or on proxy market data, a list of the affected products showing both the level and trend of these products and the results of the analysis to estimate the appropriateness of proxies for counterparty credit risk exposure calculation; 3.6. the results and analysis performed to calculate all capital adjustments held where there are identified limitations in the firm's CCR models and processes. 4. The firm must inform the PRA of any event that may have a significant impact on its IMM Permission, including in particular: 1) changes to the list of asset classes, products or counterparties listed in Table 2 of Annex 1; 2) use of a different model for exposure calculations under the IMM Permission; 3) changes to governance or senior management arrangements in relation to the IMM Permission; and 4) changes to the volumes or trends of trading for assets classes, products or counterparties listed in Table 2 of Annex 1. changes to the volumes or trends of trading for legal entities in the scope of the IMM Permission.
FCA disciplinary action
FCA action
fines
6
in fines
£348.3m
most recent
May 2024
Fined on 23 May 2024
On 23 May 2024, the FCA fined HSBC UK Bank plc, HSBC UK Bank plc, Marks and Spencer Financial Services plc (HSBC). The reason for this action is that between 1 June 2017 and 31 October 2018, HSBC breached Principles 3 and 6 of the Authority’s Principles for Businesses, CONC 7.2.1R, 7.3.4R and 7.3.14R from its Consumer Credit sourcebook, and MCOB 13.3.2A from its Mortgages and Home Finance sourcebook for failures in its treatment of customers who were in arrears or experiencing financial difficulty. The FCA’s action took effect on 23 May 2024 and a copy of the Final Notice is displayed on the FCA's web site.
Fined £57.42m on 30 January 2024
HSBC Bank plc breached PRA Fundamental Rules 2,6,7,8 and Depositor Protection Rules 11,12,14 and 50 HSBC UK Bank plc breached PRA Fundamental Rules 2,6 and Depositor Protection Rules 11,12,14 Both entities were fined a combined £57,417,500 The PRA’s investigation uncovered that there were serious failings at the Firms in relation to the implementation of the DP Rules. The Firms’ failure to organise their affairs responsibly and effectively and to conduct their business with due skill, care and diligence contributed to these failings. HBEU failed in its preparations for resolution in respect of DP Rule compliance, and failed to deal with the PRA in an open and co-operative way by reason of it not providing information of which the PRA could reasonably have expected notice. See the published Final Notice for more details.
Fined £63.95m on 17 December 2021
“On 17 December 2021, the FCA imposed a civil penalty on HSBC Bank plc. The reason for this action is because HSBC Bank plc failed to comply with Regulations 20(1)(a) and 20(1)(f) of the Money Laundering Regulations 2007 between 31 March 2010 and 31 March 2018. As a consequence of this action, the FCA imposed a penalty of £63,946,800. The FCA’s action took effect on 17 December 2021 and a copy of the Decision Notice is displayed on the FCA's web site.
The Financial Ombudsman Service only publishes complaint figures for firms with 30 or more new complaints in six months, so there are none here for this firm.
Customer compensation schemes
The FCA has ordered this firm to review past sales and pay back customers who lost out.
January 2015To address possible selling issues affecting customers who purchased Card Security Products provided by Affinion International Limited, where the sale (or renewal) of such products was on or after 14 January 2005 and…
August 2013Following a finding of mis-selling against Card Protection Plan Limited ('CPPL'), in respect of those customers who were mis-sold policies.
The FCA's wording
Amendment to a consumer redress exercise
The Requirements became effective on 27 January 2015 and were supplemented on 15 May 2015. The Requirements shall be supplemented as follows: The definition of 'Scheme of Arrangement' at paragraph 1.33 of the Requirements shall mean the solvent scheme of arrangement under Part 26 of the Companies Act 2006 described more particularly in Annex 1 hereto and all references in the Requirements to ”Scheme Document shall be references to the Scheme of Arrangement in Annex 1 hereto. Changes to the Scheme of Arrangement originally appended to the Requirements are highlighted through underlined or struck through text. Paragraph 5.1 of Part 3 of Annex B of the Requirements shall be amended so as to read as follows: If a Scheme Creditor disagrees with the amount of compensation payable to him, he may initiate the Dispute Resolution Procedure to refer the dispute to the Scheme Adjudicator, provided he does so within the time limits specified in Clauses 4.6 and 4.9 of the Scheme Document. If a Scheme Creditor disagrees with the rejection of his Claim Form by the Scheme Administrators, and provided that the Claim Form was received on or before 15 November 2016, he may initiate the Dispute Resolution Procedure to refer the dispute to the Scheme Adjudicator, provided he does so within the time limits specified in Clauses 4.8 to 4.10 of the Scheme Document.
Amendment to a consumer redress exercise
The Requirements became effective on 13 August 2013. The Requirements shall be supplemented as follows: The definition of 'Scheme of Arrangement' at paragraph 1.28 of the Requirements shall mean the solvent scheme of arrangement under Part 26 of the Companies Act 2006 as sanctioned by the Court on 14 January 2014 (as subsequently modified in accordance with its terms) and as described more particularly in Annex 1 to this Supplemental Requirement. Changes to the Scheme of Arrangement as appended to Part 1 of Annex C to the Requirements are highlighted through underlined or struck through text. All references in the Requirements to ”Scheme Document shall be references to the Scheme of Arrangement described more particularly in Annex 1 hereto. Paragraph 5.1 of Part 3 of Annex C of the Requirements shall be amended so as to read as follows: If a Scheme Creditor disagrees with the amount of compensation payable to him, he may initiate the Dispute Resolution Procedure to refer the dispute to the Scheme Adjudicator, provided he does so within the time limits specified in Clauses 4.5 and 4.8 of the Scheme Document. If a Scheme Creditor disagrees with the rejection of his Claim Form by the Scheme Administrators, and provided that the Claim Form was received on or before 22 July 2016, he may initiate the Dispute Resolution Procedure to refer the dispute to the Scheme Adjudicator, provided he does so within the time limits specified in Clauses 4.7 to 4.9 of the Scheme Document.
Amendment to a consumer redress exercise
Supplemental Requirements 6. The Requirements shall be supplemented as follows: 6.1 A new paragraph 1.21(A) be inserted as follows: 'Extreme Distressed Suppression Population' means Scheme Creditors in respect of whom Schemeco and/or the Scheme Administrators receive a direct communication, in writing or otherwise, from: 1.21(A).1 that Scheme Creditor expressly requesting that no further communication be sent to that Scheme Creditor in connection with the Scheme of Arrangement; or 1.21(A).2 a third party on behalf of a Scheme Creditor stating that the Scheme Creditor is deceased and requesting that no further communication be sent to that Scheme Creditor in connection with the Scheme of Arrangement (provided that the Scheme Administrators are reasonably satisfied that the third party is authorised by law to make such a request on behalf of the Scheme Creditor), and in each case the Scheme Administrators reasonably determine at their discretion on the information available to them that the sending of further communications in connection with the Scheme to the Scheme Creditor will or will be reasonably likely to cause distress or harm.. 6.2 The definition of 'Scheme of Arrangement' at paragraph 1.33 shall mean the solvent scheme of arrangement under Part 26 of the Companies Act 2006 described more particularly in Annex 1 hereto and all references in the Requirements to Scheme Document shall be references to the scheme of arrangement in Annex 1 hereto. Scheme Claims Decisioning Procedures 7. The requirements set out in Annex B to the Requirements be supplemented by inserting a new paragraph 5.2 at Part 3 of Annex B as follows: 5.2 Certain time limits apply where Scheme Creditors wish to initiate the Dispute Resolution Procedure or (as part of the Dispute Resolution Procedure) to refer a dispute to the Scheme Adjudicator. These are set out in Clauses 4.6, 4.8, 4.9 and 7.1 of the Scheme of Arrangement.
Firm must undertake a consumer redress exercise
The firm is required to establish and operate a consumer redress scheme following a finding of mis-selling against Card Protection Plan Limited ('CPPL'), in respect of those customers who were mis-sold policies. 'Policies' (or 'policy') means CPPL's Card Protection Product, where the sale (or renewal) was on or after 14 January 2005 and was before the relevant Amendment Date (as defined in the scheme documentation); and/or CPPL's Identity Protection Product, where the sale (or renewal) was on or after 14 January 2005 and the sale was by telephone. The amount of redress may be calculated to off-set any claims made under the policy. This customer redress scheme must be implemented no later than 30 April 2014. Such consumer redress scheme shall be binding on the Financial Ombudsman Service. Further details are available on the FCA website: www.fca.org.uk
Firm must undertake a consumer redress exercise
The firm is required to establish and operate a consumer redress scheme scheme to address possible selling issues affecting customers who purchased Card Security Products provided by Affinion International Limited, where the sale (or renewal) of such products was on or after 14 January 2005 and was before the relevant Amendment Date (as defined in the scheme documentation). For full terms see the scheme documentation: www.aischeme.co.uk. The amount of redress may be calculated to off-set any insurance claims made under the Card Security Products. This consumer redress scheme must be implemented no later than 31 October 2015. This consumer redress scheme shall be binding on the Financial Ombudsman Service. Further details are also available on the FCA website: www.fca.org.uk/affinion-scheme.
Companies House record
The company behind the firm: its status, age, registered office and directors.
A firm is run by people, and their other companies are their track record:
what they built, what closed, and anything that failed. It is the check most
people never think to make.
other companies
6
closed down
2
is FCA-registered
1
Lorem Ipsum Holdings LtdDirector · 2014 to 2019Dissolved
Dolor Sit LtdDirector · since 2016FCA-registeredActive
Amet Consectetur Property Services LtdDirector · 2011 to 2015In liquidation
Adipiscing Elit Group LLPSecretary · since 2020Active
In the full report: all 6 companies, named
What each company does, and whether it is still trading
Which of these 11 directors sit on each board, and since when
Any that went into liquidation or administration
The one on the FCA register
All 91 people who have ever been directors, with their dates
Key dates in its history
HSBC Bank’s history from the FCA register and Companies House, newest first.
FCA warned the public about a scam impersonating this firm
FCA warning list
2024
23 May 2024
Fined by the FCA
FCA register
30 January 2024
Fined £57.42m by the FCA
FCA register
2021
17 December 2021
Fined £63.95m by the FCA
FCA register
21 June 2021
HSBC Holdings PLC took control (75–100% of shares)
HSBC UK Holdings Limited gave up control
Companies House
2018
1 October 2018
HSBC Holdings PLC gave up control
HSBC UK Holdings Limited took control (75–100% of shares)
Companies House
2016
26 October 2016
HSBC Holdings PLC took control (75–100% of shares)
Companies House
10 May 2016
FCA imposed a requirement (CRR Permission under Article 325 - 2585805)
FCA register
2015
27 January 2015
FCA ordered a customer compensation scheme
FCA register
2014
2 January 2014
FCA imposed a requirement (Requirement to the IMM Permission 1714526)
FCA register
2013
22 August 2013
FCA ordered a customer compensation scheme
FCA register
1 April 2013
Regulated by the FCA from this date
Regulated by the Prudential Regulation Authority from this date
FCA register
2004
4 May 2004
Regulated by the Bank of Slovenia from this date
Regulated by the Central Bank of Cyprus from this date
Regulated by the Czech National Bank from this date
Regulated by the Finanšu un Kapitala Tirgus Komisija from this date
Regulated by the Finantsinspektsioon from this date
Regulated by the Lietuvos Bankas from this date
Regulated by the Magyar Nemzeti Bank from this date
Regulated by the Malta Financial Services Authority from this date
Regulated by the Narodowy Bank Polski from this date
Regulated by the National Bank of Slovakia from this date
FCA register
2002
10 September 2002
Regulated by the Amt für Finanzdienstleistungen from this date
Regulated by the BaFin (Germany) from this date
Regulated by the Banco de Portugal from this date
Regulated by the Commission de Surveillance du Secteur Financier from this date
Regulated by the Financial Market Authority from this date
Regulated by the Fjármalaeftirlitid from this date
FCA register
2001
1 December 2001
Regulated by the Financial Services Authority from this date
Regulated by the Financial Supervisory Authority from this date
Became authorised by the FCA
FCA register
24 October 2001
Regulated by the Banque de France from this date
FCA register
1999
27 September 1999
Changed its registered name from "Midland Bank Plc"
FCA register
1996
21 August 1996
Regulated by the Banca d'Italia from this date
Regulated by the Banco de España from this date
Regulated by the Bank of Greece from this date
Regulated by the De Nederlandssche Bank from this date
Regulated by the Finansinspektionen from this date
Regulated by the Irish Financial Services Regulatory Authority from this date
FCA register
23 July 1996
Regulated by the Banque nationale de Belgique S.A. from this date
FCA register
1988
29 April 1988
Regulated by the Securities and Futures Authority from this date
FCA register
1880
1 July 1880
Incorporated at Companies House
Companies House
In the full report: all 213 events
All 213 events in its history (45 shown here)
Every director appointment and resignation: 155
Firms connected to HSBC Bank
Other FCA-listed firms that share a director, phone number or address with HSBC Bank. A link shows who the firm is tied to, not whether either can be trusted.
past link
1
Lorem Ipsum Finance LtdAuthorisedShared director
Dolor Sit LtdNo longer authorisedSame phone number
Amet Consectetur Capital Partners LtdAppointed representativeSame postcode
Adipiscing LLPAuthorisedShared director
In the full report: all 0 connected firms, named
1 past link through former directors
Firms like HSBC Bank
Other firms of the same type (bank or building society), nearest first.
Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.
Get the full report on HSBC Bank
Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.
6 other companies its directors have run, named
3 background checks on its contact details
All 213 events in its history
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FirmSearch Report
HSBC Bank PLC
Reference 114216 27 October 2026
Frequently asked questions about this firm
Is HSBC Bank PLC FCA authorised?
Yes, HSBC Bank PLC (FRN 114216) is authorised by the FCA to carry out regulated activities. It has held its current authorisation since December 2001 and works as a bank or building society. The FCA has placed a limit on what it may do.
What is HSBC Bank’s phone number and website?
The FCA register lists the phone number 020 7991 8888 and the website hsbc.com for HSBC Bank. If you were given different contact details, use these to check with the firm before going any further.
Is HSBC Bank a scam or clone?
Scammers have impersonated HSBC Bank: the FCA has published 2 warnings about fake versions of it, using contact details that are not the firm's. Only trust the details the FCA register gives for HSBC Bank, shown on this page.
Is my money safe with HSBC Bank?
It depends on the product, but eligible claims may be protected by the FSCS. You can also refer complaints about HSBC Bank to the Financial Ombudsman Service, free of charge.
Who owns HSBC Bank?
HSBC Bank is owned by HSBC Holdings PLC, which holds 75–100% of shares and 75–100% of votes, since 21 June 2021. Before that, it was controlled by HSBC UK Holdings Limited.
Who runs HSBC Bank?
Companies House lists 11 directors of HSBC Bank: Andrew Merlay Wright, Juliet Ann Ellis, Patrick Andrew Clackson, Lewis John O'Donald, Kathryn Leslie Gurney, Michael Murray Roberts and 5 more.
How long has HSBC Bank been in business?
The company was formed on 1 July 1880, and has held its current FCA authorisation since December 2001.
Has the FCA taken action against HSBC Bank?
Yes. The FCA register records 6 fines between 2005 and 2024, £348.33m across 5 of the 6 that state an amount. The details are in the disciplinary section above, with links to the FCA's notices.
Does HSBC Bank use any other names?
It trades as HSBC. It has previously used 4 other names, including Midland Bank Plc, first direct and HSBC Expat.