Introducer appointed representative
This firm can only introduce you to its principal, and cannot give financial advice, recommend products, or arrange deals alone.
- Appointed for 21 years
- Protected through the principal
- No FCA actions
- Active company since 1999
- Confirmation statement is overdue at Companies House
Responsible principal firm
Homeserve Membership Limited Reference number: 312518 View firm →What does this mean?
- An introducer appointed representative can only pass your details to its principal firm. It cannot recommend products, give financial advice, or arrange deals on its own.
- Loop Customer Management Ltd (FRN 426055) introduces customers to Homeserve Membership Limited (FRN 312518). Any regulated advice or arranging is done by the principal, not Loop Customer Management.
- Example: if Loop Customer Management refers you to a financial adviser, the advice should come from the principal firm, not from Loop Customer Management itself.
- Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.
Website, phone number and address
Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.
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No website on the FCA register
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Phone number
-
Address
1 Mid Point, Thornbury, Bradford, West Yorkshire, BD3 7AY, United Kingdom
In the full report: 2 background checks
- What kind of line 0345 124 2424 is, and the other firm that gives it
- Who else gives the postcode BD3 7AY
Other names (1)
If you were contacted under any of these names, it is this firm.
- Loop Trading name: A name it trades under now.
FCA permissions and consumer protection
- Protection through the principal firmProtection works through Homeserve Membership Limited, the principal firm responsible for this firm's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.
- Complaints Ombudsman, freeYou can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.
FCA disciplinary action and complaints
No FCA disciplinary action.
The Financial Ombudsman Service only publishes complaint figures for firms with 30 or more new complaints in six months, so there are none here for this firm.
Companies House record
The company behind the firm: its status, age, registered office and directors.
Concerns on the company record
- Confirmation statement is overdue at Companies House.
- Company name
- LOOP CUSTOMER MANAGEMENT LIMITED
- Company number
- 03816217 (opens Companies House in a new tab)
- Company status
- Active
- Company type
- Private limited company
- Incorporated
- 29 July 1999 (27 years old)
- Registered office
- Ellington House 9 Savannah Way, Leeds Valley Park, Leeds, LS10 1AB, England
- Nature of business
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- Other business support service activities not elsewhere classified (SIC 82990)
Directors and company secretaries
| Name | Role | Born | Appointed | Other companies |
|---|---|---|---|---|
| Jonathan David Harding | Director | Jan 1968 | 10 Feb 2012 | 2 other companies |
| Lucy Nicola Shaw | Director | May 1969 | 9 May 2022 | 37 other companies |
| Martin Anthony Gee | Director | Dec 1977 | 1 Jun 2025 | 17 other companies |
| Katharine Olivia Helen Smith | Secretary | Not published | 5 Jul 2019 | – |
Other companies run by these 3 directors
A firm is run by people, and their other companies are their track record: what they built, what closed, and anything that failed. It is the check most people never think to make.
- other companies
- 47
- closed down
- 7
- are FCA-registered
- 3
In the full report: all 47 companies, named
- What each company does, and whether it is still trading
- Which of these 3 directors sit on each board, and since when
- Any that went into liquidation or administration
- The 3 on the FCA register
- The 9 companies these 3 directors run together
- All 24 people who have ever been directors, with their dates
Key dates in its history
Loop Customer Management’s history from the FCA register and Companies House, newest first.
2016
6 April 2016
- Kelda Group Limited took control (75–100% of shares)
Companies House
2005
7 February 2005
- Became an introducer appointed representative
FCA register
1 January 2005
- Board replaced: its only director left and a new director took over
Companies House
1999
29 July 1999
- Incorporated at Companies House
Companies House
In the full report: all 48 events
- All 48 events in its history (4 shown here)
- Every director appointment and resignation: 43
Firms connected to Loop Customer Management
Other FCA-listed firms that share a director, phone number or address with Loop Customer Management. A link shows who the firm is tied to, not whether either can be trusted.
- connected firm
- 1
- share a director
- 1
- share its phone number
- 1
In the full report: the connected firm, named
- How it is linked: shared directors (1), the same phone number (1)
- Who links it to this firm: the named directors, with dates
- 2 past links through former directors
Firms like Loop Customer Management
Other firms of the same type (insurance broker), nearest first.
In Bradford
Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.
Get the full report on Loop Customer Management
Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.
- 47 other companies its directors have run, named
- 2 background checks on its contact details
- All 48 events in its history
- 1 connected firm, named, and who links them
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Frequently asked questions about this firm
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Sources and links
- Its entry on the FCA register register.fca.org.uk
- Its Companies House record gov.uk
- Complaints the Financial Ombudsman Service can help with financial-ombudsman.org.uk
- Report a scam to the FCA fca.org.uk