Luton Citizens Advice Bureau

Reference number: 617655

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Authorised by the FCA

This firm is on the FCA register and authorised to carry out regulated activities.

Website, phone number and address

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

In the full report: 3 background checks

  • When citizensadviceluton.org.uk first appeared online, and whether it can receive email
  • What kind of line 0808 278 7847 is
  • Who else gives the postcode LU1 3AJ
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Other names (1)

If you were contacted under any of these names, it is this firm.

  • Citizens Advice Luton Trading name: A name it trades under now.

The firm, by virtue of its constitution or any enactment, must be:(i) required (after payment of outgoings) to apply the whole of its income and any capital it expends for charitable or public purposes, and (ii) prohibited from directly or indirectly distributing amongst its members any part of its assets (otherwise than for charitable or public purposes); And the firm must not have any associate (other than a not-for profit debt advice body) which carries on debt adjusting or debt counselling or providing credit information services.)

FCA permissions and consumer protection

  • Lend or arrange credit No FSCS cover
    Consumer credit is not covered by the FSCS, so there is no compensation scheme if the firm fails.
  • Complaints Ombudsman, free
    You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.
Show FCA detail (3 permissions)
  • Debt Adjusting
  • Debt-counselling
  • Providing Credit Information Services

FCA disciplinary action and complaints

No FCA disciplinary action.

The Financial Ombudsman Service only publishes complaint figures for firms with 30 or more new complaints in six months, so there are none here for this firm.

Companies House record

The company behind the firm: its status, age, registered office and directors.

Company status
Active
Company type
Private company limited by guarantee
Incorporated
14 November 1997 (28 years old)
Registered office
89 89 Castle Street, Luton, Lu1 3aj, LU1 3AJ, England
Nature of business
  • Other information service activities not elsewhere classified (SIC 63990)

Directors and company secretaries

Name Role Born Appointed Other companies
David Olney Director Jun 1958 4 Oct 2012 None
Melanie Neale Director Apr 1951 9 Jul 2014 None
Kathryn Dale Director Aug 1978 21 Oct 2021 None
Haidar Ali Rashid Director Aug 1998 27 Jan 2022 2 other companies
Alistair Byth Mckenzie Director Jul 1949 27 Jan 2022 None
Fatima Begum Director Nov 1984 13 Aug 2022 None
Susan Deborah Jones Director Jun 1968 25 Jan 2024 None
Ehsan Asif Alam Director Dec 1997 10 May 2024 None
Hayden Paul West Director Nov 1998 30 Jul 2026 None

Other companies run by these 9 directors

A firm is run by people, and their other companies are their track record: what they built, what closed, and anything that failed. It is the check most people never think to make.

other companies
2
still active
2

In the full report: all 2 companies, named

  • What each company does, and whether it is still trading
  • Which of these 9 directors sit on each board, and since when
  • Any that went into liquidation or administration
  • All 58 people who have ever been directors, with their dates
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Key dates in its history

Luton Citizens Advice Bureau’s history from the FCA register and Companies House, newest first.

2014

1 April 2014

  • Regulated by the FCA from this date
  • FCA imposed a requirement (Not for profit firm)
  • Became authorised by the FCA

FCA register

1997

14 November 1997

  • Incorporated at Companies House

Companies House

In the full report: all 117 events

  • All 117 events in its history (4 shown here)
  • Every director appointment and resignation: 109
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Firms connected to Luton Citizens Advice Bureau

Other FCA-listed firms that share a director, phone number or address with Luton Citizens Advice Bureau. A link shows who the firm is tied to, not whether either can be trusted.

connected firm
1
share its postcode
1

In the full report: the connected firm, named

  • How it is linked: the same postcode (1)
  • Who links it to this firm: the named directors, with dates
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Firms like Luton Citizens Advice Bureau

Other firms of the same type (debt advice or management), nearest first.

In Luton

In the Luton (LU) postcode area

Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.

Get the full report on Luton Citizens Advice Bureau

Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.

  • 2 other companies its directors have run, named
  • 3 background checks on its contact details
  • All 117 events in its history
  • 1 connected firm, named, and who links them

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Frequently asked questions about this firm

Is Luton Citizens Advice Bureau FCA authorised?
Yes, Luton Citizens Advice Bureau (FRN 617655) is authorised by the FCA to carry out regulated activities. It has held its current authorisation since April 2014 and works as a debt advice or management. The FCA has placed no limits on its permissions.
What is Luton Citizens Advice Bureau’s phone number and website?
The FCA register lists the phone number 0808 278 7847 and the website citizensadviceluton.org.uk for Luton Citizens Advice Bureau. If you were given different contact details, use these to check with the firm before going any further.
Is Luton Citizens Advice Bureau a scam or clone?
Luton Citizens Advice Bureau is a genuine FCA-listed firm, and the FCA has published no warnings about fake versions of it. Scammers do copy real firms, though, so check that any contact details you were given match the ones on the register.
Is my money safe with Luton Citizens Advice Bureau?
Its FCA permissions do not allow it to hold or control client money. Protection depends on which product you hold and how Luton Citizens Advice Bureau handles your money, so check the specific product before you commit. You can also refer complaints about Luton Citizens Advice Bureau to the Financial Ombudsman Service, free of charge.
Who runs Luton Citizens Advice Bureau?
Companies House lists 9 directors of Luton Citizens Advice Bureau: David Olney, Melanie Neale, Kathryn Dale, Haidar Ali Rashid, Alistair Byth McKenzie, Fatima Begum and 3 more.
How long has Luton Citizens Advice Bureau been in business?
The company was formed on 14 November 1997, and has held its current FCA authorisation since April 2014.
Does Luton Citizens Advice Bureau use any other names?
It trades as Citizens Advice Luton.

Sources and links

The full report on Luton Citizens Advice Bureau

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