Marshmallow Financial Services Limited: FCA regulated?

Authorised by the FCA

This firm is on the FCA register and authorised to carry out regulated activities.

Authorised for 8 years
Your funds are protected by FSCS
No FCA actions
Active company since 2017
Accounts filed up to 31 December 2020

Website, phone number and address

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

Website

marshmallow.com (opens in a new tab)
Phone number

020 3966 8745
Address

First Floor, The Featherstone Building, 66 City Road, London, EC1Y 1BD, United Kingdom

In the full report: 3 background checks

When marshmallow.com first appeared online, and whether it can receive email
What kind of line 020 3966 8745 is
Who else gives the postcode EC1Y 1BD

Other names (1)

If you were contacted under any of these names, it is this firm.

Marshmallow Trading name: A name it trades under now.

FCA permissions and consumer protection

Manage or trade investments FSCS may apply
Eligible investment and pension claims are typically FSCS-protected up to £85,000 per person, depending on the product and your circumstances.
Sell or arrange insurance FSCS may apply
Eligible insurance claims may be FSCS-protected, often 90%, or 100% for compulsory or long-term cover.
Lend or arrange credit No FSCS cover
Consumer credit is not covered by the FSCS, so there is no compensation scheme if the firm fails.
Complaints Ombudsman, free
You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.

Show FCA detail (5 permissions)

Arranging (bringing about) deals in investments
Assisting in the administration and performance of a contract of insurance
Credit Broking
Dealing in investments as agent
Making arrangements with a view to transactions in investments

FCA disciplinary action and complaints

No FCA disciplinary action.

The Financial Ombudsman Service only publishes complaint figures for firms with 30 or more new complaints in six months, so there are none here for this firm.

Companies House record

The company behind the firm: its status, age, registered office and directors.

Company number: 11005345 (opens Companies House in a new tab)
Company status: Active
Company type: Private limited company
Incorporated: 10 October 2017 (9 years old)
Registered office: 1st Floor The Featherstone Building, 66 City Road, London, EC1Y 1BD, England
Nature of business: Activities of insurance agents and brokers (SIC 66220)

Directors and company secretaries

Name	Role	Born	Appointed	Other companies
Neil Hodges	Director	Oct 1963	26 Nov 2024	1 other company
Tanis Crosby	Director	Mar 1983	1 Jul 2025	None
Samuel John Butler	Director	Nov 1986	12 Oct 2025	None
Emma Alley	Director	Dec 1980	3 Aug 2026	3 other companies

Other companies run by these 4 directors

A firm is run by people, and their other companies are their track record: what they built, what closed, and anything that failed. It is the check most people never think to make.

other companies: 4
still active: 4
is FCA-registered: 1

In the full report: all 4 companies, named

What each company does, and whether it is still trading
Which of these 4 directors sit on each board, and since when
Any that went into liquidation or administration
The one on the FCA register, including one no longer authorised
All 11 people who have ever been directors, with their dates

Filed accounts and finances

14 months to 31 December 2020Small company accountsNot audited

Net assets

£3.01m

+910% from £298k

Cash at bank

£1.44m

+51% from £956k

Employees (average)

0

Same as 0

Owed within a year

£1.32m

−15% from £1.54m

Assets and liabilities

About these figures

Turnover: Money taken from sales in the year, before any costs.
Profit before tax: What was left after the year’s costs, before corporation tax. A minus figure is a loss.
Net assets, or total equity: Everything the company owns minus everything it owes. A minus figure means it owes more than it owns.
Total assets and total liabilities: Everything the company owns, and everything it owes, on the last day of the year. The gap between them is its net assets.
Cash at bank: Money in the company’s accounts on the last day of the year.
Owed within a year, owed after a year: Debts and bills due in the next twelve months, and those due later.

There is no turnover or profit: small companies do not have to publish them.

Accounts filed at Companies House for company 11005345. Every figure is as filed, apart from total assets and total liabilities, which are added up from filed figures. Nothing is estimated.

Key dates in its history

Marshmallow Financial Services’s history from the FCA register and Companies House, newest first.

Key events (4) All events (25)

2018

23 February 2018

Regulated by the FCA from this date
Became authorised by the FCA

FCA register

2017

10 October 2017

Incorporated at Companies House
Marshmallow Technology Ltd took control (75–100% of shares)

Companies House

In the full report: all 25 events

All 25 events in its history (4 shown here)
Every director appointment and resignation: 18

Firms connected to Marshmallow Financial Services

Other FCA-listed firms that share a director, phone number or address with Marshmallow Financial Services. A link shows who the firm is tied to, not whether either can be trusted.

connected firm: 1
share its postcode: 1
past link: 1

In the full report: the connected firm, named

How it is linked: the same postcode (1)
Who links it to this firm: the named directors, with dates
1 past link through former directors

Firms like Marshmallow Financial Services

Other firms of the same type (insurance broker), nearest first.

In London

Amazon EU S.a.r.l.LondonAuthorised Revolut Travel LtdLondonAuthorised Santander Insurance Services UK LimitedLondonAuthorised Aon UK LimitedLondonAuthorised Hartford Underwriting Agency LimitedLondonAuthorised Chubb Underwriting Agencies LimitedLondonAuthorised

Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.

Get the full report on Marshmallow Financial Services

Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.

4 other companies its directors have run, named
3 background checks on its contact details
All 25 events in its history
1 connected firm, named, and who links them

Instant PDF One-off payment Secure checkout by Stripe

Frequently asked questions about this firm

Is Marshmallow Financial Services Limited FCA authorised?

Yes, Marshmallow Financial Services Limited (FRN 797672) is authorised by the FCA to carry out regulated activities. It has held its current authorisation since February 2018 and works as an insurance broker. The FCA has placed no limits on its permissions.

What is Marshmallow Financial Services’ phone number and website?

The FCA register lists the phone number 020 3966 8745 and the website marshmallow.com for Marshmallow Financial Services. If you were given different contact details, use these to check with the firm before going any further.

Is Marshmallow Financial Services a scam or clone?

Marshmallow Financial Services is a genuine FCA-listed firm, and the FCA has published no warnings about fake versions of it. Scammers do copy real firms, though, so check that any contact details you were given match the ones on the register.

Is my money safe with Marshmallow Financial Services?

Its FCA permissions do not allow it to hold or control client money. It depends on the product, but eligible claims may be protected by the FSCS. You can also refer complaints about Marshmallow Financial Services to the Financial Ombudsman Service, free of charge.

Who owns Marshmallow Financial Services?

Marshmallow Financial Services is owned by Marshmallow Technology Ltd, which holds 75–100% of shares, 75–100% of votes and can appoint and remove the board, since 10 October 2017.

Who runs Marshmallow Financial Services?

Companies House lists 4 directors of Marshmallow Financial Services: Neil Hodges, Tanis Crosby, Samuel John Butler and Emma Alley.

How long has Marshmallow Financial Services been in business?

The company was formed on 10 October 2017, and has held its current FCA authorisation since February 2018.

What do Marshmallow Financial Services’ latest accounts show?

Its latest accounts, to 31 December 2020, show net assets of £3.01m (+910% from £298k) and cash at bank of £1.44m (+51% from £956k).

Does Marshmallow Financial Services use any other names?

It trades as Marshmallow.