Norfolk Citizens Advice: FCA regulated?

Authorised by the FCA

This firm is on the FCA register and authorised to carry out regulated activities.

Authorised for 12 years
Complaints covered by the Ombudsman
No FCA actions
Active company since 1998

Website, phone number and address

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

Website

ncab.org.uk (opens in a new tab)
Phone number

07715 653585
Address

Unit 2, 83-87 Pottergate, Norwich, Norfolk, NR2 1DZ, United Kingdom

In the full report: 3 background checks

When ncab.org.uk first appeared online, and whether it can receive email
What kind of line 07715 653585 is
Who else gives the postcode NR2 1DZ

Other names (1)

If you were contacted under any of these names, it is this firm.

Norfolk Citizens Advice Bureau Former name: A name it was registered under before.

The firm, by virtue of its constitution or any enactment, must be:(i) required (after payment of outgoings) to apply the whole of its income and any capital it expends for charitable or public purposes, and (ii) prohibited from directly or indirectly distributing amongst its members any part of its assets (otherwise than for charitable or public purposes); And the firm must not have any associate (other than a not-for profit debt advice body) which carries on debt adjusting or debt counselling or providing credit information services.)

FCA permissions and consumer protection

Lend or arrange credit No FSCS cover
Consumer credit is not covered by the FSCS, so there is no compensation scheme if the firm fails.
Complaints Ombudsman, free
You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.

Show FCA detail (3 permissions)

Debt Adjusting
Debt-counselling
Providing Credit Information Services

FCA disciplinary action and complaints

No FCA disciplinary action.

The Financial Ombudsman Service only publishes complaint figures for firms with 30 or more new complaints in six months, so there are none here for this firm.

Companies House record

The company behind the firm: its status, age, registered office and directors.

Company number: 03617412 (opens Companies House in a new tab)
Company status: Active
Company type: Private company limited by guarantee
Incorporated: 18 August 1998 (28 years old)
Registered office: Pottergate House, 83-87 Pottergate, Norwich, NR2 1DZ, England
Nature of business: Other social work activities without accommodation not elsewhere classified (SIC 88990)

Directors and company secretaries

Name	Role	Born	Appointed	Other companies
Richard David Gray	Director	Aug 1950	18 Jan 2017	10 other companies
Andrew Mole	Director	Sep 1979	27 Sep 2017	None
Roger Patrick Margand	Director	Jan 1972	24 Apr 2019	11 other companies
Peta Banks	Director	Jun 1974	1 Jun 2022	None
Anthony Leslie West	Director	Mar 1952	22 Mar 2024	None

Other companies run by these 5 directors

A firm is run by people, and their other companies are their track record: what they built, what closed, and anything that failed. It is the check most people never think to make.

other companies: 21
closed down: 13
is FCA-registered: 1

In the full report: all 21 companies, named

What each company does, and whether it is still trading
Which of these 5 directors sit on each board, and since when
Any that went into liquidation or administration
The one on the FCA register
All 89 people who have ever been directors, with their dates

Key dates in its history

Norfolk Citizens Advice’s history from the FCA register and Companies House, newest first.

Key events (7) All events (188)

2024

20 September 2024

Changed its registered name from "Norfolk Citizens Advice Bureau"

FCA register

2016

6 April 2016

David Charles Browne gained significant control
David Charles Browne no longer has significant control

Companies House

2014

1 April 2014

Regulated by the FCA from this date
FCA imposed a requirement (Not for profit firm)
Became authorised by the FCA

FCA register

1998

18 August 1998

Incorporated at Companies House

Companies House

In the full report: all 188 events

All 188 events in its history (7 shown here)
Every director appointment and resignation: 177

Firms connected to Norfolk Citizens Advice

Other FCA-listed firms that share a director, phone number or address with Norfolk Citizens Advice. A link shows who the firm is tied to, not whether either can be trusted.

connected firm: 1
share a director: 1

In the full report: the connected firm, named

How it is linked: shared directors (1)
Who links it to this firm: the named directors, with dates

Firms like Norfolk Citizens Advice

Other firms of the same type (debt advice or management), nearest first.

In Norwich

Norfolk Community Law Service Ltd (NCLS)NorwichAuthorised Mancroft Advice Project (MAP)NorwichAuthorised Oak Grove Community ChurchNorwichAuthorised

Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.

Get the full report on Norfolk Citizens Advice

Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.

21 other companies its directors have run, named
3 background checks on its contact details
All 188 events in its history
1 connected firm, named, and who links them

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Frequently asked questions about this firm

Is Norfolk Citizens Advice FCA authorised?

Yes, Norfolk Citizens Advice (FRN 617678) is authorised by the FCA to carry out regulated activities. It has held its current authorisation since April 2014 and works as a debt advice or management. The FCA has placed no limits on its permissions.

What is Norfolk Citizens Advice’s phone number and website?

The FCA register lists the phone number 07715 653585 and the website ncab.org.uk for Norfolk Citizens Advice. If you were given different contact details, use these to check with the firm before going any further.

Is Norfolk Citizens Advice a scam or clone?

Norfolk Citizens Advice is a genuine FCA-listed firm, and the FCA has published no warnings about fake versions of it. Scammers do copy real firms, though, so check that any contact details you were given match the ones on the register.

Is my money safe with Norfolk Citizens Advice?

Its FCA permissions do not allow it to hold or control client money. Protection depends on which product you hold and how Norfolk Citizens Advice handles your money, so check the specific product before you commit. You can also refer complaints about Norfolk Citizens Advice to the Financial Ombudsman Service, free of charge.

Who owns Norfolk Citizens Advice?

Companies House lists no one with significant control of Norfolk Citizens Advice now. Before that, it was controlled by Mr David Charles Browne.

Who runs Norfolk Citizens Advice?

Companies House lists 5 directors of Norfolk Citizens Advice: Richard David Gray, Andrew Mole, Roger Patrick Margand, Peta Banks and Anthony Leslie West.

How long has Norfolk Citizens Advice been in business?

The company was formed on 18 August 1998, and has held its current FCA authorisation since April 2014.

Does Norfolk Citizens Advice use any other names?

It has previously used the name Norfolk Citizens Advice Bureau.