One Call Insurance Services Limited

Reference number: 302961

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Authorised by the FCA

This firm is on the FCA register and authorised to carry out regulated activities.

Website, phone number and address

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

In the full report: 3 background checks

  • When onecallinsurance.co.uk first appeared online, and whether it can receive email
  • What kind of line 01302 552312 is
  • Who else gives the postcode DN4 5JQ
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Other names (12)

If you were contacted under any of these names, it is this firm.

  • aiquickquote.co.uk Trading name
  • One Call Commercial Trading name
  • One Call Debt Recovery Trading name
  • One Call Premium Finance Trading name
  • One Click Trading name
  • One Direct Trading name
  • One Protect Trading name
  • One Quick Quote Trading name
  • One XS Trading name
  • OC Commercial Former trading name
  • OC Debt Recovery Former trading name
  • Renewal Checker Former trading name

FCA permissions and consumer protection

  • Give regulated advice FSCS may apply
    A claim for unsuitable advice is itself FSCS-protected, up to the limit that applies to the product you were advised on.
  • Manage or trade investments FSCS may apply
    Eligible investment and pension claims are typically FSCS-protected up to £85,000 per person, depending on the product and your circumstances.
  • Sell or arrange insurance FSCS may apply
    Eligible insurance claims may be FSCS-protected, often 90%, or 100% for compulsory or long-term cover.
  • Lend or arrange credit No FSCS cover
    Consumer credit is not covered by the FSCS, so there is no compensation scheme if the firm fails.
  • Complaints Ombudsman, free
    You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.
Show FCA detail (10 permissions)
  • Advising on investments (except on Pension Transfers and Pension Opt Outs)
  • Arranging (bringing about) deals in investments
  • Assisting in the administration and performance of a contract of insurance
  • Credit Broking
  • Dealing in investments as agent
  • Debt Administration
  • Debt-collecting
  • Entering into regulated credit agreement as Lender (Excluding high-cost short-term credit, bill of sale agreement, and home collected credit agreement)
  • Exercising/having right to exercise lender's rights and duties under a regulated credit agreement (excluding high-cost short-term credit, bill of sale agreement, and home collected credit agreement)
  • Making arrangements with a view to transactions in investments

Financial Ombudsman complaints

Ombudsman complaints

new complaints, January–June 2025
30
upheld, against a 31% median
10%
about insurance
30

A bigger firm gets more complaints simply because it has more customers. With this few, one case moves the upheld rate a lot.

Companies House record

The company behind the firm: its status, age, registered office and directors.

Company number
04693136
Company status
Active
Company type
Private limited company
Incorporated
11 March 2003 (23 years old)
Registered office
Saturn Building First Point, Balby Carr Bank, Doncaster, South Yorkshire, DN4 5JQ
Nature of business
  • Activities of insurance agents and brokers (SIC 66220)

Directors and company secretaries

Name Role Born Appointed Other companies
John Lawrence Radford Director Dec 1965 11 Mar 2003 45 other companies
Sarah Louise Chadburn Director Nov 1978 31 Jul 2003 3 other companies
Nicholas Graham Springthorpe Director Jun 1971 16 Mar 2005 6 other companies
John Matthew Parker Director May 1976 18 Jan 2011 56 other companies
John Steele Director Nov 1953 4 Jul 2014 8 other companies
Carolyn Marie Radford Director May 1982 16 Jun 2016 5 other companies
Peter Graham Long Director Dec 1986 9 Jan 2017 4 other companies
John Raymond Thorpe Director Dec 1961 29 Mar 2019 4 other companies
Joanne Sarah Rice Director May 1990 28 Apr 2023 1 other company
Joshua Charles Barnsdale Director Nov 1982 7 Oct 2025 4 other companies
Daniel John Smith Director Feb 1993 4 Nov 2025 2 other companies
Selina Griffin Secretary Not published 28 Mar 2025 –

Other companies run by these 11 directors

A firm is run by people, and their other companies are their track record: what they built, what closed, and anything that failed. It is the check most people never think to make.

other companies
91
closed down
55
are FCA-registered
5

In the full report: all 91 companies, named

  • What each company does, and whether it is still trading
  • Which of these 11 directors sit on each board, and since when
  • Any that went into liquidation or administration
  • The 5 on the FCA register
  • The 31 companies these 11 directors run together
  • All 19 people who have ever been directors, with their dates
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Filed accounts and finances

Year to 31 December 2025Full accountsAudited

Turnover

£65.3m

+10% from £59.3m

Profit before tax

£62.4m

+177% from £22.5m

Net assets

£48.2m

−15% from £56.5m

Cash at bank

£33.2m

−20% from £41.3m

Turnover and profit

In the full report: all 7 years of accounts

  • Every year from 2019 to 2025
  • Both charts, over every year
  • Every filed figure, year by year
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About these figures
Turnover
Money taken from sales in the year, before any costs.
Profit before tax
What was left after the year’s costs, before corporation tax. A minus figure is a loss.
Net assets, or total equity
Everything the company owns minus everything it owes. A minus figure means it owes more than it owns.
Total assets and total liabilities
Everything the company owns, and everything it owes, on the last day of the year. The gap between them is its net assets.
Cash at bank
Money in the company’s accounts on the last day of the year.
Owed within a year, owed after a year
Debts and bills due in the next twelve months, and those due later.

Accounts filed at Companies House for company 04693136. Every figure is as filed, apart from total assets and total liabilities, which are added up from filed figures. Nothing is estimated.

Key dates in its history

One Call Insurance Services’s history from the FCA register and Companies House, newest first.

Key events (7) All events (52)

2025

9 April 2025

  • John Lawrence Radford gave up control
  • One Call Group Companies Limited took control (75–100% of shares)

Companies House

2016

6 April 2016

  • John Lawrence Radford took control (75–100% of shares)

Companies House

2013

1 April 2013

  • Regulated by the FCA from this date

FCA register

2005

14 January 2005

  • Regulated by the Financial Services Authority from this date
  • Became authorised by the FCA

FCA register

2003

11 March 2003

  • Incorporated at Companies House

Companies House

In the full report: all 52 events

  • All 52 events in its history (7 shown here)
  • Every director appointment and resignation: 27
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Firms connected to One Call Insurance Services

Other FCA-listed firms that share a director, phone number or address with One Call Insurance Services. A link shows who the firm is tied to, not whether either can be trusted.

connected firms
3
share a director
3
share its postcode
3

In the full report: all 3 connected firms, named

  • How each is linked: shared directors (3), the same postcode (3)
  • Who links each one: the named directors, with dates
  • 2 past links through former directors
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Firms like One Call Insurance Services

Other firms of the same type (lender), nearest first.

In Doncaster

Antique and Bargain Stores LimitedDoncasterAuthorisedFinance For Enterprise LimitedDoncasterAuthorisedReliant Insurance Agency LimitedDoncasterAuthorisedDecidebloom LimitedDoncasterAuthorisedBoylans (T.V.) LimitedDoncasterAuthorisedCopyprintscan LtdDoncasterAuthorised

Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.

Get the full report on One Call Insurance Services

Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.

  • 91 other companies its directors have run, named
  • 3 background checks on its contact details
  • 7 years of accounts, charted
  • All 52 events in its history
  • 3 connected firms, named, and who links them

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Frequently asked questions about this firm

Is One Call Insurance Services Limited FCA authorised?
Yes, One Call Insurance Services Limited (FRN 302961) is authorised by the FCA to carry out regulated activities. It has held its current authorisation since January 2005 and works as a lender. The FCA has placed no limits on its permissions.
What is One Call Insurance Services’ phone number and website?
The FCA register lists the phone number 01302 552312 and the website onecallinsurance.co.uk for One Call Insurance Services. If you were given different contact details, use these to check with the firm before going any further.
Is One Call Insurance Services a scam or clone?
One Call Insurance Services is a genuine FCA-listed firm, and the FCA has published no warnings about fake versions of it. Scammers do copy real firms, though, so check that any contact details you were given match the ones on the register.
Is my money safe with One Call Insurance Services?
Its FCA permissions do not allow it to hold or control client money. It depends on the product, but eligible claims may be protected by the FSCS. You can also refer complaints about One Call Insurance Services to the Financial Ombudsman Service, free of charge.
Who owns One Call Insurance Services?
One Call Insurance Services is owned by One Call Group Companies Limited, which holds 75–100% of shares, since 9 April 2025. Before that, it was controlled by Mr John Lawrence Radford.
Who runs One Call Insurance Services?
Companies House lists 11 directors of One Call Insurance Services: John Lawrence Radford, Sarah Louise Chadburn, Nicholas Graham Springthorpe, John Matthew Parker, John Steele, Carolyn Marie Radford and 5 more.
How long has One Call Insurance Services been in business?
The company was formed on 11 March 2003, and has held its current FCA authorisation since January 2005.
What do One Call Insurance Services’ latest accounts show?
Its latest accounts, to 31 December 2025, show turnover of £65.3m (+10% from £59.3m) and profit before tax of £62.4m (+177% from £22.5m).
How many complaints does One Call Insurance Services get?
In January–June 2025, the Financial Ombudsman Service received 30 new complaints about One Call Insurance Services, and upheld 10% of those it decided.
Does One Call Insurance Services use any other names?
It trades as aiquickquote.co.uk, One Call Commercial, One Call Debt Recovery, One Call Premium Finance and One Click, and 4 more names. It has previously used 3 other names: OC Commercial, OC Debt Recovery and Renewal Checker.

Sources and links

The full report on One Call Insurance Services Limited

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