Pets at Home Limited
Reference number: 543432
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Introducer appointed representative
This firm can only introduce you to its principal, and cannot give financial advice, recommend products, or arrange deals alone.
- Appointed for 15 years
- Protected through the principal
- No FCA actions
- Active company since 1984
- Its whole board of directors changed in April 2026
Responsible principal firm
PETS INSURANCE SERVICES LIMITED Reference number: 1031077 View firm →What does this mean?
- An introducer appointed representative can only pass your details to its principal firm. It cannot recommend products, give financial advice, or arrange deals on its own.
- Pets at Home Limited (FRN 543432) introduces customers to PETS INSURANCE SERVICES LIMITED (FRN 1031077). Any regulated advice or arranging is done by the principal, not Pets at Home.
- Example: if Pets at Home refers you to a financial adviser, the advice should come from the principal firm, not from Pets at Home itself.
- Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.
Website, phone number and address
Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.
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Phone number
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Address
Epsom Avenue, Stanley Green Trading Estate, Handforth, Cheshire, SK9 3RN, United Kingdom
In the full report: 3 background checks
- When petsathome.com first appeared online, and whether it can receive email
- What kind of line 0161 486 6688 is
- Who else gives the postcode SK9 3RN
FCA permissions and consumer protection
- Protection through the principal firmProtection works through Pets Insurance Services Limited, the principal firm responsible for this firm's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.
- Complaints Ombudsman, freeYou can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.
FCA disciplinary action and complaints
No FCA disciplinary action.
The Financial Ombudsman Service only publishes complaint figures for firms with 30 or more new complaints in six months, so there are none here for this firm.
Companies House record
The company behind the firm: its status, age, registered office and directors.
- Company name
- PETS AT HOME LTD
- Company number
- 01822577 (opens Companies House in a new tab)
- Company status
- Active
- Company type
- Private limited company
- Incorporated
- 7 June 1984 (42 years old)
- Registered office
- Matches the FCA register address ✓
- Nature of business
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- Other retail sale of new goods in specialised stores (not commercial art galleries and opticians) (SIC 47789)
Directors and company secretaries
| Name | Role | Born | Appointed | Other companies |
|---|---|---|---|---|
| Sarah Pollard | Director | Mar 1974 | 27 Mar 2026 | 16 other companies |
| James Bailey | Director | Apr 1974 | 30 Mar 2026 | 14 other companies |
| Lesley Lazenby | Secretary | Not published | 6 Jul 2023 | – |
Other companies run by these 2 directors
A firm is run by people, and their other companies are their track record: what they built, what closed, and anything that failed. It is the check most people never think to make.
- other companies
- 17
- closed down
- 1
- is FCA-registered
- 1
In the full report: all 17 companies, named
- What each company does, and whether it is still trading
- Which of these 2 directors sit on each board, and since when
- Any that went into liquidation or administration
- The one on the FCA register
- The 13 companies these 2 directors run together
- All 21 people who have ever been directors, with their dates
Key dates in its history
Pets at Home’s history from the FCA register and Companies House, newest first.
2026
1 April 2026
- Board replaced: both directors left and 2 new directors took over
Companies House
2016
6 April 2016
- Pets At Home Superstores Limited took control (75–100% of shares)
Companies House
2011
21 March 2011
- Became an introducer appointed representative
FCA register
1984
7 June 1984
- Incorporated at Companies House
Companies House
In the full report: all 44 events
- All 44 events in its history (4 shown here)
- Every director appointment and resignation: 38
Firms connected to Pets at Home
Other FCA-listed firms that share a director, phone number or address with Pets at Home. A link shows who the firm is tied to, not whether either can be trusted.
- connected firm
- 1
- share its postcode
- 1
- past link
- 1
In the full report: the connected firm, named
- How it is linked: the same postcode (1)
- Who links it to this firm: the named directors, with dates
- 1 past link through former directors
Firms like Pets at Home
Other firms of the same type (retailer), nearest first.
In the Stockport (SK) postcode area
Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.
Get the full report on Pets at Home
Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.
- 17 other companies its directors have run, named
- 3 background checks on its contact details
- All 44 events in its history
- 1 connected firm, named, and who links them
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Frequently asked questions about this firm
Is Pets at Home Limited FCA authorised?
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What is Pets at Home’s phone number and website?
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Is my money safe with Pets at Home?
Who owns Pets at Home?
Who runs Pets at Home?
How long has Pets at Home been in business?
Sources and links
- Its entry on the FCA register register.fca.org.uk
- Its Companies House record gov.uk
- Complaints the Financial Ombudsman Service can help with financial-ombudsman.org.uk
- Report a scam to the FCA fca.org.uk