Authorised by the FCA
This firm is on the FCA register and authorised to carry out regulated activities.
Website, phone number and address
Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.
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Phone number
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Address
10 Brindleyplace, Birmingham, B1 2JB, United Kingdom
In the full report: 3 background checks
- When phoenixlife.co.uk first appeared online, and whether it can receive email
- What kind of line 020 3567 9100 is, and the 8 other firms that give it
- Who else gives the postcode B1 2JB
Other names (4)
If you were contacted under any of these names, it is this firm.
- Phoenix Life Trading name: A name it trades under now.
- Standard Life Trading name: A name it trades under now.
- Sun Life Assurance Company of Canada (U.K.) Limited Former name: A name it was registered under before.
- Sun Life Financial of Canada Former trading name: A name it used to trade under.
FCA permissions and consumer protection
- Hold or safeguard your money FSCS may applyEligible deposits are typically protected by the FSCS up to £120,000 per person, per banking group.
- Manage or trade investments FSCS may applyEligible investment and pension claims are typically FSCS-protected up to £85,000 per person, depending on the product and your circumstances.
- Sell or arrange insurance FSCS may applyEligible insurance claims may be FSCS-protected, often 90%, or 100% for compulsory or long-term cover.
- Lend or arrange credit No FSCS coverConsumer credit is not covered by the FSCS, so there is no compensation scheme if the firm fails.
- Complaints Ombudsman, freeYou can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.
Show FCA detail (14 permissions)
- Accepting Deposits
- Arranging (bringing about) deals in investments
- Arranging safeguarding and administration of assets
- Assisting in the administration and performance of a contract of insurance
- Carrying out contracts of insurance
- Dealing in investments as agent
- Dealing in investments as principal
- Effecting contracts of insurance
- Entering into regulated credit agreement as Lender (Excluding high-cost short-term credit, bill of sale agreement, and home collected credit agreement)
- Establishing/operating/winding up a personal pension scheme
- Exercising/having right to exercise lender's rights and duties under a regulated credit agreement (excluding high-cost short-term credit, bill of sale agreement, and home collected credit agreement)
- Making arrangements with a view to transactions in investments
- Managing investments
- Safeguarding and administration of assets (without arranging)
FCA disciplinary action
FCA action
- fine
- 1
- in fines
- £600k
- most recent
- October 2012
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Fined £600,000 on 29 October 2012
On 18 October 2012 the FSA imposed a financial penalty of £600,000 on Sun Life Assurance Company of Canada (UK) Limited for breach of Principle 3 (management and control) of the FSA's Principles for Businesses (the Principles) and the rules set out in the FSA Handbook, namely rules in the Prudential Sourcebook for Insurers (INSPRU) and the Supervision Manual (SUP). The breaches occurred between 1 November 2008 and 26 August 2009 (the Relevant Period). SLOC UK agreed to settle at an early stage of the FSA's investigation. SLOC UK therefore qualified for a 20% (Stage 2) discount under the FSA's executive settlement procedures. Were it not for this discount, the FSA would have imposed a financial penalty of £750,000. SLOC UK is a life insurer operating a closed book of business including with-profits business. During the Relevant Period, SLOC UK's governance arrangements for its with-profits business were unclear and inadequate both in their design and in their practical operation. As a result, there was an unacceptably high risk that policyholders' interests would not be protected properly. These failings were evidenced when SLOC UK executed two significant and material derivative transactions over one of its with-profits funds which held approximately 114,000 policies and £1.2 billion in assets. SLOC UK executed these transactions without adequate review from its with-profits committee. These transactions were also executed without the approval of SLOC UK's board of directors albeit the majority of the directors were aware of the proposed transactions. This approval process was deficient and led to an unacceptable risk that proper independent judgment would not be applied to the transactions. Furthermore, at the time that SLOC UK executed the second of the material transactions, the Inherited Estate of this with-profits fund had a negative value which is a breach of the FSA's rules. SLOC UK also breached the FSA's rules by failing to report the negative value of the Inherited Estate to the FSA in a timely manner. The FSA regards SLOC UK's failings as particularly serious because they occurred at a time when there was a high level of awareness within the with-profits sector of the regulatory standards concerning the governance arrangements for with-profits funds, and the need for with-profits committees to provide independent and appropriate challenge to management on significant decisions concerning policyholders. In particular, a Dear CEO letter dated 19 September 2007 was sent to the CEOs of insurers which set out the FSA's expectations in terms of governance standards for with-profits businesses. SLOC UK's failures therefore merit the imposition of a significant financial penalty. In deciding upon the level of disciplinary sanction, the FSA has: (1) not criticised the merits of the two transactions executed by SLOC UK over its with-profits fund during the Relevant Period; (2) recognised that some consideration was given by SLOC UK to its policyholders' interests albeit there were significant flaws in the governance arrangements to ensure that independent judgment by SLOC UK's with-profits committee was exercised properly; and (3) taken account of SLOC UK's efforts to improve the effectiveness of its governance arrangements and SLOC UK's implementation of recommendations of a review by a skilled person.
The Financial Ombudsman Service only publishes complaint figures for firms with 30 or more new complaints in six months, so there are none here for this firm.
Companies House record
The company behind the firm: its status, age, registered office and directors.
- Company number
- 00959082 (opens Companies House in a new tab)
- Company status
- Active
- Company type
- Private limited company
- Incorporated
- 28 July 1969 (57 years old)
- Registered office
- 10 Brindleyplace, Birmingham, B1 2JB, United Kingdom
- Nature of business
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- Life insurance (SIC 65110)
Directors and company secretaries
| Name | Role | Born | Appointed | Other companies |
|---|---|---|---|---|
| Timothy Walter Harris | Director | Apr 1969 | 1 Oct 2023 | None |
| Rosemary Harris | Director | Jan 1958 | 1 Oct 2023 | 66 other companies |
| Andrew David Briggs | Director | Mar 1966 | 1 Apr 2024 | 63 other companies |
| Karin Alexandra Cook | Director | Aug 1966 | 1 May 2024 | 6 other companies |
| Martin John Muir | Director | Jan 1967 | 1 Jan 2025 | 9 other companies |
| Mark Julian Gregory | Director | Aug 1963 | 25 Aug 2025 | 40 other companies |
| Nicolaos Andreas Nicandrou | Director | Aug 1965 | 8 May 2026 | 1 other company |
| PEARL GROUP SECRETARIAT SERVICES LIMITED | Corporate secretary | Not published | 1 Apr 2024 | – |
Other companies run by these 7 directors
A firm is run by people, and their other companies are their track record: what they built, what closed, and anything that failed. It is the check most people never think to make.
- other companies
- 149
- closed down
- 56
- went insolvent
- 1
In the full report: all 149 companies, named
- What each company does, and whether it is still trading
- Which of these 7 directors sit on each board, and since when
- The one that went into liquidation or administration
- The 34 on the FCA register
- The 22 companies these 7 directors run together
- All 61 people who have ever been directors, with their dates
Key dates in its history
Phoenix Life CA’s history from the FCA register and Companies House, newest first.
2024
29 November 2024
- Changed its registered name from "Sun Life Assurance Company of Canada (U.K.) Limited"
FCA register
2023
3 April 2023
- Sun Life Financial Inc. no longer has significant control
Companies House
2016
6 April 2016
- Phoenix Life Ca Holdings Limited took control (75–100% of shares)
- Sun Life Financial Inc. gained significant control
Companies House
2013
1 April 2013
- Regulated by the FCA from this date
- Regulated by the Prudential Regulation Authority from this date
FCA register
2012
29 October 2012
- Fined £600,000 by the FCA
FCA register
2011
7 November 2011
- Changed its registered name from "Sun Life Assurance Company of Canada (UK) Limited"
FCA register
2001
1 December 2001
- Regulated by the Financial Services Authority from this date
- Became authorised by the FCA
FCA register
1969
28 July 1969
- Incorporated at Companies House
Companies House
1901
1 January 1901
- Supervised by HM Treasury under the money laundering rules from this date
FCA register
In the full report: all 131 events
- All 131 events in its history (12 shown here)
- Every director appointment and resignation: 111
Firms connected to Phoenix Life CA
Other FCA-listed firms that share a director, phone number or address with Phoenix Life CA. A link shows who the firm is tied to, not whether either can be trusted.
- connected firms
- 11
- share a director
- 7
- share its phone number
- 7
In the full report: all 11 connected firms, named
- How each is linked: shared directors (7), the same phone number (7), the same postcode (4)
- Who links each one: the named directors, with dates
- 5 past links through former directors
Firms like Phoenix Life CA
Other firms of the same type (insurer), nearest first.
In Birmingham
Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.
Get the full report on Phoenix Life CA
Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.
- 149 other companies its directors have run, named
- 3 background checks on its contact details
- All 131 events in its history
- 11 connected firms, named, and who links them
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Frequently asked questions about this firm
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Sources and links
- Its entry on the FCA register register.fca.org.uk
- Its Companies House record gov.uk
- Check your FSCS cover fscs.org.uk
- Complaints the Financial Ombudsman Service can help with financial-ombudsman.org.uk
- Report a scam to the FCA fca.org.uk