Phoenix Life CA Limited

Reference number: 110481

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Authorised by the FCA

This firm is on the FCA register and authorised to carry out regulated activities.

Website, phone number and address

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

In the full report: 3 background checks

  • When phoenixlife.co.uk first appeared online, and whether it can receive email
  • What kind of line 020 3567 9100 is, and the 8 other firms that give it
  • Who else gives the postcode B1 2JB
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Other names (4)

If you were contacted under any of these names, it is this firm.

  • Phoenix Life Trading name: A name it trades under now.
  • Standard Life Trading name: A name it trades under now.
  • Sun Life Assurance Company of Canada (U.K.) Limited Former name: A name it was registered under before.
  • Sun Life Financial of Canada Former trading name: A name it used to trade under.

FCA permissions and consumer protection

  • Hold or safeguard your money FSCS may apply
    Eligible deposits are typically protected by the FSCS up to £120,000 per person, per banking group.
  • Manage or trade investments FSCS may apply
    Eligible investment and pension claims are typically FSCS-protected up to £85,000 per person, depending on the product and your circumstances.
  • Sell or arrange insurance FSCS may apply
    Eligible insurance claims may be FSCS-protected, often 90%, or 100% for compulsory or long-term cover.
  • Lend or arrange credit No FSCS cover
    Consumer credit is not covered by the FSCS, so there is no compensation scheme if the firm fails.
  • Complaints Ombudsman, free
    You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.
Show FCA detail (14 permissions)
  • Accepting Deposits
  • Arranging (bringing about) deals in investments
  • Arranging safeguarding and administration of assets
  • Assisting in the administration and performance of a contract of insurance
  • Carrying out contracts of insurance
  • Dealing in investments as agent
  • Dealing in investments as principal
  • Effecting contracts of insurance
  • Entering into regulated credit agreement as Lender (Excluding high-cost short-term credit, bill of sale agreement, and home collected credit agreement)
  • Establishing/operating/winding up a personal pension scheme
  • Exercising/having right to exercise lender's rights and duties under a regulated credit agreement (excluding high-cost short-term credit, bill of sale agreement, and home collected credit agreement)
  • Making arrangements with a view to transactions in investments
  • Managing investments
  • Safeguarding and administration of assets (without arranging)

FCA disciplinary action

FCA action

fine
1
in fines
£600k
most recent
October 2012
  • Fined £600,000 on 29 October 2012
    On 18 October 2012 the FSA imposed a financial penalty of £600,000 on Sun Life Assurance Company of Canada (UK) Limited for breach of Principle 3 (management and control) of the FSA's Principles for Businesses (the Principles) and the rules set out in the FSA Handbook, namely rules in the Prudential Sourcebook for Insurers (INSPRU) and the Supervision Manual (SUP). The breaches occurred between 1 November 2008 and 26 August 2009 (the Relevant Period). SLOC UK agreed to settle at an early stage of the FSA's investigation. SLOC UK therefore qualified for a 20% (Stage 2) discount under the FSA's executive settlement procedures. Were it not for this discount, the FSA would have imposed a financial penalty of £750,000. SLOC UK is a life insurer operating a closed book of business including with-profits business. During the Relevant Period, SLOC UK's governance arrangements for its with-profits business were unclear and inadequate both in their design and in their practical operation. As a result, there was an unacceptably high risk that policyholders' interests would not be protected properly. These failings were evidenced when SLOC UK executed two significant and material derivative transactions over one of its with-profits funds which held approximately 114,000 policies and £1.2 billion in assets. SLOC UK executed these transactions without adequate review from its with-profits committee. These transactions were also executed without the approval of SLOC UK's board of directors albeit the majority of the directors were aware of the proposed transactions. This approval process was deficient and led to an unacceptable risk that proper independent judgment would not be applied to the transactions. Furthermore, at the time that SLOC UK executed the second of the material transactions, the Inherited Estate of this with-profits fund had a negative value which is a breach of the FSA's rules. SLOC UK also breached the FSA's rules by failing to report the negative value of the Inherited Estate to the FSA in a timely manner. The FSA regards SLOC UK's failings as particularly serious because they occurred at a time when there was a high level of awareness within the with-profits sector of the regulatory standards concerning the governance arrangements for with-profits funds, and the need for with-profits committees to provide independent and appropriate challenge to management on significant decisions concerning policyholders. In particular, a Dear CEO letter dated 19 September 2007 was sent to the CEOs of insurers which set out the FSA's expectations in terms of governance standards for with-profits businesses. SLOC UK's failures therefore merit the imposition of a significant financial penalty. In deciding upon the level of disciplinary sanction, the FSA has: (1) not criticised the merits of the two transactions executed by SLOC UK over its with-profits fund during the Relevant Period; (2) recognised that some consideration was given by SLOC UK to its policyholders' interests albeit there were significant flaws in the governance arrangements to ensure that independent judgment by SLOC UK's with-profits committee was exercised properly; and (3) taken account of SLOC UK's efforts to improve the effectiveness of its governance arrangements and SLOC UK's implementation of recommendations of a review by a skilled person.

The Financial Ombudsman Service only publishes complaint figures for firms with 30 or more new complaints in six months, so there are none here for this firm.

Companies House record

The company behind the firm: its status, age, registered office and directors.

Company status
Active
Company type
Private limited company
Incorporated
28 July 1969 (57 years old)
Registered office
10 Brindleyplace, Birmingham, B1 2JB, United Kingdom
Nature of business
  • Life insurance (SIC 65110)

Directors and company secretaries

Name Role Born Appointed Other companies
Timothy Walter Harris Director Apr 1969 1 Oct 2023 None
Rosemary Harris Director Jan 1958 1 Oct 2023 66 other companies
Andrew David Briggs Director Mar 1966 1 Apr 2024 63 other companies
Karin Alexandra Cook Director Aug 1966 1 May 2024 6 other companies
Martin John Muir Director Jan 1967 1 Jan 2025 9 other companies
Mark Julian Gregory Director Aug 1963 25 Aug 2025 40 other companies
Nicolaos Andreas Nicandrou Director Aug 1965 8 May 2026 1 other company
PEARL GROUP SECRETARIAT SERVICES LIMITED Corporate secretary Not published 1 Apr 2024 –

Other companies run by these 7 directors

A firm is run by people, and their other companies are their track record: what they built, what closed, and anything that failed. It is the check most people never think to make.

other companies
149
closed down
56
went insolvent
1

In the full report: all 149 companies, named

  • What each company does, and whether it is still trading
  • Which of these 7 directors sit on each board, and since when
  • The one that went into liquidation or administration
  • The 34 on the FCA register
  • The 22 companies these 7 directors run together
  • All 61 people who have ever been directors, with their dates
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Key dates in its history

Phoenix Life CA’s history from the FCA register and Companies House, newest first.

2024

29 November 2024

  • Changed its registered name from "Sun Life Assurance Company of Canada (U.K.) Limited"

FCA register

2023

3 April 2023

  • Sun Life Financial Inc. no longer has significant control

Companies House

2016

6 April 2016

  • Phoenix Life Ca Holdings Limited took control (75–100% of shares)
  • Sun Life Financial Inc. gained significant control

Companies House

2013

1 April 2013

  • Regulated by the FCA from this date
  • Regulated by the Prudential Regulation Authority from this date

FCA register

2012

29 October 2012

  • Fined £600,000 by the FCA

FCA register

2011

7 November 2011

  • Changed its registered name from "Sun Life Assurance Company of Canada (UK) Limited"

FCA register

2001

1 December 2001

  • Regulated by the Financial Services Authority from this date
  • Became authorised by the FCA

FCA register

1969

28 July 1969

  • Incorporated at Companies House

Companies House

1901

1 January 1901

  • Supervised by HM Treasury under the money laundering rules from this date

FCA register

In the full report: all 131 events

  • All 131 events in its history (12 shown here)
  • Every director appointment and resignation: 111
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Firms connected to Phoenix Life CA

Other FCA-listed firms that share a director, phone number or address with Phoenix Life CA. A link shows who the firm is tied to, not whether either can be trusted.

connected firms
11
share a director
7
share its phone number
7

In the full report: all 11 connected firms, named

  • How each is linked: shared directors (7), the same phone number (7), the same postcode (4)
  • Who links each one: the named directors, with dates
  • 5 past links through former directors
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Firms like Phoenix Life CA

Other firms of the same type (insurer), nearest first.

In Birmingham

Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.

Get the full report on Phoenix Life CA

Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.

  • 149 other companies its directors have run, named
  • 3 background checks on its contact details
  • All 131 events in its history
  • 11 connected firms, named, and who links them

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Frequently asked questions about this firm

Is Phoenix Life CA Limited FCA authorised?
Yes, Phoenix Life CA Limited (FRN 110481) is authorised by the FCA to carry out regulated activities. It has held its current authorisation since December 2001 and works as an insurer. The FCA has placed no limits on its permissions.
What is Phoenix Life CA’s phone number and website?
The FCA register lists the phone number 020 3567 9100 and the website phoenixlife.co.uk for Phoenix Life CA. If you were given different contact details, use these to check with the firm before going any further. The same number is also given by 8 other FCA firms.
Is Phoenix Life CA a scam or clone?
Phoenix Life CA is a genuine FCA-listed firm, and the FCA has published no warnings about fake versions of it. Scammers do copy real firms, though, so check that any contact details you were given match the ones on the register.
Is my money safe with Phoenix Life CA?
It may control client money but not hold it. It depends on the product, but eligible claims may be protected by the FSCS. You can also refer complaints about Phoenix Life CA to the Financial Ombudsman Service, free of charge.
Who owns Phoenix Life CA?
Phoenix Life CA is owned by Phoenix Life Ca Holdings Limited, which holds 75–100% of shares, 75–100% of votes and can appoint and remove the board, since 6 April 2016. Before that, it was controlled by Sun Life Financial Inc..
Who runs Phoenix Life CA?
Companies House lists 7 directors of Phoenix Life CA: Timothy Walter Harris, Rosemary Harris, Andrew David Briggs, Karin Alexandra Cook, Martin John Muir, Mark Julian Gregory and 1 more.
How long has Phoenix Life CA been in business?
The company was formed on 28 July 1969, and has held its current FCA authorisation since December 2001.
Has the FCA taken action against Phoenix Life CA?
Yes. The FCA register records 1 fine in 2012, £600,000 in total. The details are in the disciplinary section above, with links to the FCA's notices.
Does Phoenix Life CA use any other names?
It trades as Phoenix Life and Standard Life. It has previously used 2 other names: Sun Life Assurance Company of Canada (U.K.) Limited and Sun Life Financial of Canada.

Sources and links

The full report on Phoenix Life CA Limited

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