Richmond Citizens Advice Bureaux Service
Reference number: 617709
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Authorised by the FCA
This firm is on the FCA register and authorised to carry out regulated activities.
Website, phone number and address
Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.
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Phone number
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Address
Citizens Advice Bureau, 94-102 High Street, Hampton Hill, Hampton, Richmond Upon Thames, TW12 1NY, United Kingdom
In the full report: 3 background checks
- When citizensadvicerichmond.org first appeared online, and whether it can receive email
- What kind of line 020 8891 2145 is
- Who else gives the postcode TW12 1NY
Other names (2)
If you were contacted under any of these names, it is this firm.
- Citizens Advice Richmond Trading name: A name it trades under now.
- Richmond Borough Citizens Advice Bureau Former name: A name it was registered under before.
The firm, by virtue of its constitution or any enactment, must be:(i) required (after payment of outgoings) to apply the whole of its income and any capital it expends for charitable or public purposes, and (ii) prohibited from directly or indirectly distributing amongst its members any part of its assets (otherwise than for charitable or public purposes); And the firm must not have any associate (other than a not-for profit debt advice body) which carries on debt adjusting or debt counselling or providing credit information services.)
FCA permissions and consumer protection
- Lend or arrange credit No FSCS coverConsumer credit is not covered by the FSCS, so there is no compensation scheme if the firm fails.
- Complaints Ombudsman, freeYou can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.
Show FCA detail (3 permissions)
- Debt Adjusting
- Debt-counselling
- Providing Credit Information Services
FCA disciplinary action and complaints
No FCA disciplinary action.
The Financial Ombudsman Service only publishes complaint figures for firms with 30 or more new complaints in six months, so there are none here for this firm.
Companies House record
The company behind the firm: its status, age, registered office and directors.
- Company number
- 04140012 (opens Companies House in a new tab)
- Company status
- Active
- Company type
- Private company limited by guarantee
- Incorporated
- 12 January 2001 (25 years old)
- Registered office
- 94-102 High Street, Hampton Hill, Hampton, TW12 1NY, England
- Nature of business
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- Other social work activities without accommodation not elsewhere classified (SIC 88990)
Directors and company secretaries
| Name | Role | Born | Appointed | Other companies |
|---|---|---|---|---|
| Tom Duncan Hetherington | Director | Sep 1959 | 11 Sep 2018 | 1 other company |
| Roger Keith Hillyer | Director | Nov 1961 | 21 Dec 2020 | 3 other companies |
| Wendy Barker | Director | Jul 1960 | 27 Jan 2021 | None |
| John Edward Wheatle | Director | Oct 1968 | 3 Aug 2022 | 1 other company |
| Owain Emrys Griffiths | Director | Sep 1969 | 3 Aug 2022 | 1 other company |
| Annie Elisabeth Carpenter | Director | Nov 1989 | 16 Nov 2022 | None |
| Rakhi Govil | Director | Aug 1975 | 5 Sep 2023 | 1 other company |
| Guy Eastaugh | Director | May 1962 | 11 Apr 2024 | None |
| Alison Jane Nicholls | Director | Jan 1970 | 25 Nov 2024 | 3 other companies |
| Ben Salama | Director | Sep 1954 | 2 Jun 2025 | None |
| Katherine Louise Henry | Director | Feb 1975 | 6 Aug 2026 | None |
| Lorna Reid | Secretary | Not published | 19 Oct 2021 | – |
Other companies run by these 11 directors
A firm is run by people, and their other companies are their track record: what they built, what closed, and anything that failed. It is the check most people never think to make.
- other companies
- 10
- closed down
- 2
- is FCA-registered
- 1
In the full report: all 10 companies, named
- What each company does, and whether it is still trading
- Which of these 11 directors sit on each board, and since when
- Any that went into liquidation or administration
- The one on the FCA register
- All 56 people who have ever been directors, with their dates
Filed accounts and finances
Net assets
£483k
+5.2% from £460k
Cash at bank
£563k
+25% from £449k
Employees (average)
21
+11% from 19
Owed within a year
£139k
−11% from £155k
Assets and liabilities
About these figures
- Turnover
- Money taken from sales in the year, before any costs.
- Profit before tax
- What was left after the year’s costs, before corporation tax. A minus figure is a loss.
- Net assets, or total equity
- Everything the company owns minus everything it owes. A minus figure means it owes more than it owns.
- Total assets and total liabilities
- Everything the company owns, and everything it owes, on the last day of the year. The gap between them is its net assets.
- Cash at bank
- Money in the company’s accounts on the last day of the year.
- Owed within a year, owed after a year
- Debts and bills due in the next twelve months, and those due later.
Accounts filed at Companies House for company 04140012. Every figure is as filed, apart from total assets and total liabilities, which are added up from filed figures. Nothing is estimated.
Key dates in its history
Richmond Citizens Advice Bureaux Service’s history from the FCA register and Companies House, newest first.
2019
25 February 2019
- Changed its registered name from "Richmond Borough Citizens Advice Bureau"
FCA register
2014
1 April 2014
- Regulated by the FCA from this date
- FCA imposed a requirement (Not for profit firm)
- Became authorised by the FCA
FCA register
2001
12 January 2001
- Incorporated at Companies House
Companies House
In the full report: all 110 events
- All 110 events in its history (5 shown here)
- Every director appointment and resignation: 101
Firms connected to Richmond Citizens Advice Bureaux Service
Other FCA-listed firms that share a director, phone number or address with Richmond Citizens Advice Bureaux Service. A link shows who the firm is tied to, not whether either can be trusted.
- connected firms
- 2
- share a director
- 1
- share its postcode
- 1
In the full report: all 2 connected firms, named
- How each is linked: shared directors (1), the same postcode (1)
- Who links each one: the named directors, with dates
Firms like Richmond Citizens Advice Bureaux Service
Other firms of the same type (debt advice or management), nearest first.
In the Twickenham (TW) postcode area
Elsewhere in the UK
Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.
Get the full report on Richmond Citizens Advice Bureaux Service
Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.
- 10 other companies its directors have run, named
- 3 background checks on its contact details
- All 110 events in its history
- 2 connected firms, named, and who links them
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Frequently asked questions about this firm
Is Richmond Citizens Advice Bureaux Service FCA authorised?
What is Richmond Citizens Advice Bureaux Service’s phone number and website?
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Who runs Richmond Citizens Advice Bureaux Service?
How long has Richmond Citizens Advice Bureaux Service been in business?
What do Richmond Citizens Advice Bureaux Service’s latest accounts show?
Does Richmond Citizens Advice Bureaux Service use any other names?
Sources and links
- Its entry on the FCA register register.fca.org.uk
- Its Companies House record gov.uk
- Complaints the Financial Ombudsman Service can help with financial-ombudsman.org.uk
- Report a scam to the FCA fca.org.uk