Appointed representative
This firm does not hold FCA authorisation of its own, and acts under a principal firm, which is legally responsible for its regulated business.
- Appointed for 20 years
- Protected through the principal
- No FCA actions
- Active company since 2012
- Accounts filed up to 30 April 2025
Responsible principal firm
First Complete Limited Reference number: 435779 View firm →What does this mean?
- An appointed representative (AR) can carry out regulated financial services, but is not directly authorised by the FCA. A principal firm holds the authorisation and is legally responsible for the AR's conduct.
- Robinsons Durham Ltd (FRN 452613) is an AR of First Complete Limited (FRN 435779). When you use Robinsons Durham's services, the FCA authorisation sits with the principal firm.
- Example: if you take financial advice from Robinsons Durham, complaints and compensation usually follow the same rules as dealing with the principal, but this depends on the product and your circumstances.
- Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.
Website, phone number and address
Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.
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No website on the FCA register
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Phone number
-
Address
19a Old Elvet, Durham, Co Durham, DH1 3HL, United Kingdom
In the full report: 2 background checks
- What kind of line 0191 387 5896 is
- Who else gives the postcode DH1 3HL
Other names (4)
If you were contacted under any of these names, it is this firm.
- Mortgage Choice From Robinsons Trading name: A name it trades under now.
- Robinsons Lettings Trading name: A name it trades under now.
- George Robinson Former name: A name it was registered under before.
- Robinsons Estate Agents Former trading name: A name it used to trade under.
FCA permissions and consumer protection
- Protection through the principal firmProtection works through First Complete Limited, the principal firm responsible for this firm's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.
- Complaints Ombudsman, freeYou can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.
FCA disciplinary action and complaints
No FCA disciplinary action.
The Financial Ombudsman Service only publishes complaint figures for firms with 30 or more new complaints in six months, so there are none here for this firm.
Companies House record
The company behind the firm: its status, age, registered office and directors.
- Company name
- ROBINSONS DURHAM LIMITED
- Company number
- 07958254 (opens Companies House in a new tab)
- Company status
- Active
- Company type
- Private limited company
- Incorporated
- 21 February 2012 (14 years old)
- Registered office
- 19a Old Elvet, Old Elvet, Durham, County Durham, DH1 3HL
- Nature of business
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- Real estate agencies (SIC 68310)
Directors and company secretaries
| Name | Role | Born | Appointed | Other companies |
|---|---|---|---|---|
| George Robinson | Director | Apr 1957 | 22 May 2012 | 5 other companies |
| Terence Mark Hogg | Director | Jan 1961 | 2 Feb 2023 | None |
Other companies run by these 2 directors
A firm is run by people, and their other companies are their track record: what they built, what closed, and anything that failed. It is the check most people never think to make.
- other companies
- 5
- closed down
- 1
- still active
- 4
In the full report: all 5 companies, named
- What each company does, and whether it is still trading
- Which of these 2 directors sit on each board, and since when
- Any that went into liquidation or administration
- All 4 people who have ever been directors, with their dates
Filed accounts and finances
Net assets
£2.37m
+12% from £2.12m
Cash at bank
£2.15m
+22% from £1.77m
Employees (average)
51
−1.9% from 52
Owed within a year
£321k
+28% from £250k
Assets and liabilities
In the full report: all 7 years of accounts
- Every year from 2019 to 2025
- The chart, over every year
- Every filed figure, year by year
About these figures
- Turnover
- Money taken from sales in the year, before any costs.
- Profit before tax
- What was left after the year’s costs, before corporation tax. A minus figure is a loss.
- Net assets, or total equity
- Everything the company owns minus everything it owes. A minus figure means it owes more than it owns.
- Total assets and total liabilities
- Everything the company owns, and everything it owes, on the last day of the year. The gap between them is its net assets.
- Cash at bank
- Money in the company’s accounts on the last day of the year.
- Owed within a year, owed after a year
- Debts and bills due in the next twelve months, and those due later.
There is no turnover or profit: small companies do not have to publish them.
Accounts filed at Companies House for company 07958254. Every figure is as filed, apart from total assets and total liabilities, which are added up from filed figures. Nothing is estimated.
Key dates in its history
Robinsons Durham’s history from the FCA register and Companies House, newest first.
2024
1 March 2024
- Pamela Fay Robinson became a part-owner (25–50% of shares)
Companies House
2022
22 February 2022
- Pamela Fay Robinson no longer has significant control
Companies House
2016
6 April 2016
- George Robinson became a part-owner (25–50% of shares)
- Pamela Fay Robinson gained significant control
Companies House
2012
7 August 2012
- Changed its registered name from "George Robinson"
FCA register
21 February 2012
- Incorporated at Companies House
Companies House
2006
30 May 2006
- Became an appointed representative
FCA register
In the full report: all 21 events
- All 21 events in its history (7 shown here)
- Every director appointment and resignation: 10
Firms like Robinsons Durham
Other firms of the same type (mortgage adviser or broker), nearest first.
In Durham
Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.
Get the full report on Robinsons Durham
Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.
- 5 other companies its directors have run, named
- 2 background checks on its contact details
- 7 years of accounts, charted
- All 21 events in its history
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Frequently asked questions about this firm
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Sources and links
- Its entry on the FCA register register.fca.org.uk
- Its Companies House record gov.uk
- Complaints the Financial Ombudsman Service can help with financial-ombudsman.org.uk
- Report a scam to the FCA fca.org.uk