Shelter, the National Campaign for Homeless People Limited: FCA regulated?

Authorised by the FCA

This firm is on the FCA register and authorised to carry out regulated activities.

Authorised for 10 years
Complaints covered by the Ombudsman
No FCA actions
Active company since 1972

Website, phone number and address

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

Website

shelter.org.uk (opens in a new tab)
Phone number

0344 515 2134
Address

88 Old Street, London, EC1V 9HU, United Kingdom

In the full report: 3 background checks

When shelter.org.uk first appeared online, and whether it can receive email
What kind of line 0344 515 2134 is
Who else gives the postcode EC1V 9HU

Other names (5)

If you were contacted under any of these names, it is this firm.

Expert Housing Advice Service Trading name: A name it trades under now.
Shelter Trading name: A name it trades under now.
Shelter England Trading name: A name it trades under now.
Shelter Scotland Trading name: A name it trades under now.
National Homelessness Advice Service Former trading name: A name it used to trade under.

The firm, by virtue of its constitution or any enactment, must be:(i) required (after payment of outgoings) to apply the whole of its income and any capital it expends for charitable or public purposes, and (ii) prohibited from directly or indirectly distributing amongst its members any part of its assets (otherwise than for charitable or public purposes); And the firm must not have any associate (other than a not-for profit debt advice body) which carries on debt adjusting or debt counselling or providing credit information services.)

FCA permissions and consumer protection

Lend or arrange credit No FSCS cover
Consumer credit is not covered by the FSCS, so there is no compensation scheme if the firm fails.
Complaints Ombudsman, free
You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.

Show FCA detail (3 permissions)

Debt Adjusting
Debt-counselling
Providing Credit Information Services

FCA disciplinary action and complaints

No FCA disciplinary action.

The Financial Ombudsman Service only publishes complaint figures for firms with 30 or more new complaints in six months, so there are none here for this firm.

Companies House record

The company behind the firm: its status, age, registered office and directors.

Company number: 01038133 (opens Companies House in a new tab)
Company status: Active
Company type: Private company limited by guarantee
Incorporated: 13 January 1972 (54 years old)
Registered office: Matches the FCA register address ✓
Nature of business: Other social work activities without accommodation not elsewhere classified (SIC 88990)

Directors and company secretaries

Name	Role	Born	Appointed	Other companies
Leonie Victoria Foster	Director	Oct 1977	31 Mar 2022	3 other companies
James Strang	Director	Nov 1956	1 Jul 2022	6 other companies
Karen Belinda Kneller	Director	Jul 1963	1 Jul 2022	3 other companies
John Ross Mcquade	Director	Sep 1987	1 Jul 2022	1 other company
Alison Jane Taylor	Director	Jan 1972	1 Oct 2023	3 other companies
Myfanwy Barrett	Director	May 1969	1 Oct 2023	7 other companies
Louisa Monique Baxter (Dr)	Director	Jul 1978	1 Oct 2023	3 other companies
Arshmeena Durrani	Director	Jan 1995	1 Oct 2023	None
Chris John Pitt	Director	Mar 1967	27 Mar 2024	None
Helen Macnamara	Director	Feb 1976	1 Nov 2024	1 other company
Sallyann Simmons Kelly	Director	Aug 1965	23 Sep 2026	1 other company
Daniel Burraway	Secretary	Not published	10 Feb 2026	–

Other companies run by these 11 directors

A firm is run by people, and their other companies are their track record: what they built, what closed, and anything that failed. It is the check most people never think to make.

other companies: 28
closed down: 4
are FCA-registered: 3

In the full report: all 28 companies, named

What each company does, and whether it is still trading
Which of these 11 directors sit on each board, and since when
Any that went into liquidation or administration
The 3 on the FCA register
All 91 people who have ever been directors, with their dates

Key dates in its history

This firm’s history from the FCA register and Companies House, newest first.

Key events (4) All events (167)

2016

3 May 2016

Regulated by the FCA from this date
FCA imposed a requirement (Not for profit firm)
Became authorised by the FCA

FCA register

1972

13 January 1972

Incorporated at Companies House

Companies House

In the full report: all 167 events

All 167 events in its history (4 shown here)
Every director appointment and resignation: 156

Connected firms

Other FCA-listed firms that share a director, phone number or address with this firm. A link shows who the firm is tied to, not whether either can be trusted.

connected firms: 2
share a director: 2
past link: 1

In the full report: all 2 connected firms, named

How each is linked: shared directors (2)
Who links each one: the named directors, with dates
1 past link through former directors

Similar firms

Other firms of the same type (debt advice or management), nearest first.

In London

King's College LondonLondonAuthorised University of the Arts LondonLondonAuthorised Royal British LegionLondonAuthorised Peabody TrustLondonAuthorised Origin Housing LimitedLondonAuthorised Metropolitan Housing Trust LtdLondonAuthorised

Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.

Get the full report on this firm

Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.

28 other companies its directors have run, named
3 background checks on its contact details
All 167 events in its history
2 connected firms, named, and who links them

Instant PDF One-off payment Secure checkout by Stripe

Frequently asked questions about this firm

Is Shelter, the National Campaign for Homeless People Limited FCA authorised?

Yes, Shelter, the National Campaign for Homeless People Limited (FRN 740793) is authorised by the FCA to carry out regulated activities. It has held its current authorisation since May 2016 and works as a debt advice or management. The FCA has placed no limits on its permissions.

What is Shelter, the National Campaign for Homeless People’s phone number and website?

The FCA register lists the phone number 0344 515 2134 and the website shelter.org.uk for Shelter, the National Campaign for Homeless People. If you were given different contact details, use these to check with the firm before going any further.

Is Shelter, the National Campaign for Homeless People a scam or clone?

Shelter, the National Campaign for Homeless People is a genuine FCA-listed firm, and the FCA has published no warnings about fake versions of it. Scammers do copy real firms, though, so check that any contact details you were given match the ones on the register.

Is my money safe with Shelter, the National Campaign for Homeless People?

Its FCA permissions do not allow it to hold or control client money. Protection depends on which product you hold and how Shelter, the National Campaign for Homeless People handles your money, so check the specific product before you commit. You can also refer complaints about Shelter, the National Campaign for Homeless People to the Financial Ombudsman Service, free of charge.

Who runs Shelter, the National Campaign for Homeless People?

Companies House lists 11 directors of Shelter, the National Campaign for Homeless People: Leonie Victoria Foster, James Strang, Karen Belinda Kneller, John Ross McQuade, Alison Jane Taylor, Myfanwy Barrett and 5 more.

How long has Shelter, the National Campaign for Homeless People been in business?

The company was formed on 13 January 1972, and has held its current FCA authorisation since May 2016.

Does Shelter, the National Campaign for Homeless People use any other names?

It trades as Expert Housing Advice Service, Shelter, Shelter England and Shelter Scotland. It has previously used the name National Homelessness Advice Service.