Suffolk West Citizens Advice Bureau: FCA regulated?

Authorised by the FCA

This firm is on the FCA register and authorised to carry out regulated activities.

Authorised for 12 years
Complaints covered by the Ombudsman
No FCA actions
Active company since 2011
1 thing worth a closer look in the background checks

Website, phone number and address

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

Website

suffolkwestcab.org.uk (opens in a new tab)
Phone number

01284 767572
Address

90 The Risbygate Centre, Risbygate Street, Bury St. Edmunds, Suffolk, IP33 3AA, United Kingdom

In the full report: 3 background checks, 1 thing worth a closer look

When suffolkwestcab.org.uk first appeared online, and whether it can receive email
What kind of line 01284 767572 is
Who else gives the postcode IP33 3AA

Other names (1)

If you were contacted under any of these names, it is this firm.

Citizens Advice West Suffolk Trading name: A name it trades under now.

The firm, by virtue of its constitution or any enactment, must be:(i) required (after payment of outgoings) to apply the whole of its income and any capital it expends for charitable or public purposes, and (ii) prohibited from directly or indirectly distributing amongst its members any part of its assets (otherwise than for charitable or public purposes); And the firm must not have any associate (other than a not-for profit debt advice body) which carries on debt adjusting or debt counselling or providing credit information services.)

FCA permissions and consumer protection

Lend or arrange credit No FSCS cover
Consumer credit is not covered by the FSCS, so there is no compensation scheme if the firm fails.
Complaints Ombudsman, free
You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.

Show FCA detail (3 permissions)

Debt Adjusting
Debt-counselling
Providing Credit Information Services

FCA disciplinary action and complaints

No FCA disciplinary action.

The Financial Ombudsman Service only publishes complaint figures for firms with 30 or more new complaints in six months, so there are none here for this firm.

Companies House record

The company behind the firm: its status, age, registered office and directors.

Company number: 07645392 (opens Companies House in a new tab)
Company status: Active
Company type: Private company limited by guarantee
Incorporated: 24 May 2011 (15 years old)
Registered office: Matches the FCA register address ✓
Nature of business: Other service activities not elsewhere classified (SIC 96090)

Directors and company secretaries

Name	Role	Born	Appointed	Other companies
Mary Porch	Director	Nov 1963	5 Apr 2017	None
Raymond David Bolton	Director	Feb 1947	1 Apr 2019	1 other company
Marc Nicholas Walker	Director	Aug 1970	1 Apr 2019	2 other companies
Jane Wilkie	Director	Nov 1970	9 Jul 2021	2 other companies
Annabel Jane Mayer	Director	Feb 1986	25 Jan 2022	1 other company
Madeleine Finn	Director	May 1961	13 Sep 2022	None
Colin David Knight	Director	Nov 1954	1 Nov 2022	9 other companies
Peter William Holland	Director	Apr 1952	28 Oct 2025	1 other company

Other companies run by these 8 directors

A firm is run by people, and their other companies are their track record: what they built, what closed, and anything that failed. It is the check most people never think to make.

other companies: 16
closed down: 4
went insolvent: 1

In the full report: all 16 companies, named

What each company does, and whether it is still trading
Which of these 8 directors sit on each board, and since when
The one that went into liquidation or administration
The one on the FCA register
All 35 people who have ever been directors, with their dates

Key dates in its history

Suffolk West Citizens Advice Bureau’s history from the FCA register and Companies House, newest first.

Key events (4) All events (70)

2014

1 April 2014

Regulated by the FCA from this date
FCA imposed a requirement (Not for profit firm)
Became authorised by the FCA

FCA register

2011

24 May 2011

Incorporated at Companies House

Companies House

In the full report: all 70 events

All 70 events in its history (4 shown here)
Every director appointment and resignation: 62

Firms connected to Suffolk West Citizens Advice Bureau

Other FCA-listed firms that share a director, phone number or address with Suffolk West Citizens Advice Bureau. A link shows who the firm is tied to, not whether either can be trusted.

connected firms: 2
share its postcode: 2
past link: 1

In the full report: all 2 connected firms, named

How each is linked: the same postcode (2)
Who links each one: the named directors, with dates
1 past link through former directors

Firms like Suffolk West Citizens Advice Bureau

Other firms of the same type (debt advice or management), nearest first.

In the Ipswich (IP) postcode area

Anglia Care TrustIpswichAuthorised Diss, Thetford and District Citizens Advice BureauDissAuthorised Ipswich and District Citizens Advice BureauIpswichAuthorised Mid Suffolk Citizens Advice BureauStowmarketAuthorised

Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.

Get the full report on Suffolk West Citizens Advice Bureau

Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.

16 other companies its directors have run, named
3 background checks on its contact details, 1 flagged
All 70 events in its history
2 connected firms, named, and who links them

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Frequently asked questions about this firm

Is Suffolk West Citizens Advice Bureau FCA authorised?

Yes, Suffolk West Citizens Advice Bureau (FRN 617759) is authorised by the FCA to carry out regulated activities. It has held its current authorisation since April 2014 and works as a debt advice or management. The FCA has placed no limits on its permissions.

What is Suffolk West Citizens Advice Bureau’s phone number and website?

The FCA register lists the phone number 01284 767572 and the website suffolkwestcab.org.uk for Suffolk West Citizens Advice Bureau. If you were given different contact details, use these to check with the firm before going any further.

Is Suffolk West Citizens Advice Bureau a scam or clone?

Suffolk West Citizens Advice Bureau is a genuine FCA-listed firm, and the FCA has published no warnings about fake versions of it. Scammers do copy real firms, though, so check that any contact details you were given match the ones on the register.

Is my money safe with Suffolk West Citizens Advice Bureau?

Its FCA permissions do not allow it to hold or control client money. Protection depends on which product you hold and how Suffolk West Citizens Advice Bureau handles your money, so check the specific product before you commit. You can also refer complaints about Suffolk West Citizens Advice Bureau to the Financial Ombudsman Service, free of charge.

Who runs Suffolk West Citizens Advice Bureau?

Companies House lists 8 directors of Suffolk West Citizens Advice Bureau: Mary Porch, Raymond David Bolton, Marc Nicholas Walker, Jane Wilkie, Annabel Jane Mayer, Madeleine Finn and 2 more.

How long has Suffolk West Citizens Advice Bureau been in business?

The company was formed on 24 May 2011, and has held its current FCA authorisation since April 2014.

Does Suffolk West Citizens Advice Bureau use any other names?

It trades as Citizens Advice West Suffolk.