Sustain Heating & Renewables Ltd

Sustain Heating & Renewables Ltd (FRN 991298) is not directly authorised. It is an appointed representative acting under the responsibility of a directly authorised principal firm.

An appointed representative (AR) can carry out regulated financial services, but is not directly authorised by the FCA. A principal firm holds the authorisation and is legally responsible for the AR's conduct. Sustain Heating & Renewables Ltd (FRN 991298) is an AR of KOZE GROUP LTD (FRN 811281). When you use Sustain Heating & Renewables's services, the FCA authorisation sits with the principal firm. Example: if you take financial advice from Sustain Heating & Renewables, complaints and compensation usually follow the same rules as dealing with the principal, but this depends on the product and your circumstances. Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.

The FCA register lists the phone number 0117 239 7115 and the website sustainheating.com for Sustain Heating & Renewables. If you were given different contact details, use these to check with the firm before going any further.

Sustain Heating & Renewables is a genuine FCA-listed firm, and the FCA has published no warnings about fake versions of it. Scammers do copy real firms, though, so check that any contact details you were given match the ones on the register.

Protection works through Koze Group Ltd, the principal firm responsible for Sustain Heating & Renewables's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.