The Consumer Helpline Limited

Reference number: 975714

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No longer an appointed representative

This firm is still listed on the FCA register, but the record is closed. Cover on business done while it was authorised generally still applies, and it cannot take on new regulated business. Registration ended 13 May 2022.

Website, phone number and address

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

  • Last known website

    theconsumer-helpline.co.uk

  • Last known phone number

    0333 880 6830

  • Last known address

    The Refinery, Atlantic Close, Swansea Enterprise Park, Swansea, Swansea, SA7 9FJ, United Kingdom

In the full report: 3 background checks

  • When theconsumer-helpline.co.uk first appeared online, and whether it can receive email
  • What kind of line 0333 880 6830 is, and the other firm that gives it
  • Who else gives the postcode SA7 9FJ
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Other names (1)

If you were contacted under any of these names, it is this firm.

  • The Consumer Helpline Former name

Past FCA permissions and consumer protection

  • The record is closed
    Cover you already have generally survives the cancellation: FSCS exists for firms that have failed, and the Financial Ombudsman Service can look at a complaint about a firm that has stopped trading, as long as the business was done while it was authorised. New business with this firm has no cover at all, because it is no longer permitted to carry it out.

FCA disciplinary action and complaints

No FCA disciplinary action. The Financial Ombudsman Service only publishes complaint figures for firms with 30 or more new complaints in six months, so there are none here for this firm.

Companies House record

The company behind the firm: its status, age, registered office and directors.

Concerns on the company record

  • Companies House records this company in administration.
  • Accounts are overdue at Companies House.
  • Confirmation statement is overdue at Companies House.
  • This company has insolvency history on record.
Company number
09881508
Company status
Administration
Company type
Private limited company
Incorporated
20 November 2015 (10 years old)
Registered office
Xeinadin Corporate Recovery Limited, 100 Barbirolli Square, Manchester, M2 3BD
Nature of business
  • Other information service activities not elsewhere classified (SIC 63990)

Directors and company secretaries

Name Role Born Appointed Other companies
Steven Lee Watson Director Aug 1983 29 Oct 2020 1 other company
Annette Jones Director Jan 1966 29 Oct 2020 4 other companies
Depesh Nathwani Director Mar 1979 3 Oct 2022 4 other companies

Other companies run by these 3 directors

A firm is run by people, and their other companies are their track record: what they built, what closed, and anything that failed. It is the check most people never think to make.

other companies
6
closed down
2
went insolvent
1

In the full report: all 6 companies, named

  • What each company does, and whether it is still trading
  • Which of these 3 directors sit on each board, and since when
  • The one that went into liquidation or administration
  • The 2 companies these 3 directors run together
  • All 7 people who have ever been directors, with their dates
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Filed accounts and finances

Year to 31 December 2024Small company accountsNot audited

Net assets

£788k

−38% from £1.26m

Cash at bank

£160k

+529% from £25.5k

Employees (average)

264

−7.7% from 286

Owed within a year

£1.39m

+122% from £626k

Its next accounts are overdue at Companies House.

Assets and liabilities

In the full report: all 6 years of accounts

  • Every year from 2019 to 2024
  • The chart, over every year
  • Every filed figure, year by year
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About these figures
Turnover
Money taken from sales in the year, before any costs.
Profit before tax
What was left after the year’s costs, before corporation tax. A minus figure is a loss.
Net assets, or total equity
Everything the company owns minus everything it owes. A minus figure means it owes more than it owns.
Total assets and total liabilities
Everything the company owns, and everything it owes, on the last day of the year. The gap between them is its net assets.
Cash at bank
Money in the company’s accounts on the last day of the year.
Owed within a year, owed after a year
Debts and bills due in the next twelve months, and those due later.

There is no turnover or profit: small companies do not have to publish them.

Accounts filed at Companies House for company 09881508. Every figure is as filed, apart from total assets and total liabilities, which are added up from filed figures. Nothing is estimated.

Key dates in its history

The Consumer Helpline’s history from the FCA register and Companies House, newest first.

Key events (6) All events (17)

2024

13 December 2024

  • Changed its registered name from "The Consumer Helpline"

FCA register

2022

3 October 2022

  • Michael Brian Honey gave up control
  • Process Outsource Holdings Ltd took control (75–100% of shares)

Companies House

13 May 2022

  • Stopped being an appointed representative

FCA register

2016

1 July 2016

  • Michael Brian Honey took control (75–100% of shares)

Companies House

2015

20 November 2015

  • Incorporated at Companies House

Companies House

In the full report: all 17 events

  • All 17 events in its history (6 shown here)
  • Every director appointment and resignation: 11
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Firms connected to The Consumer Helpline

Other FCA-listed firms that share a director, phone number or address with The Consumer Helpline. A link shows who the firm is tied to, not whether either can be trusted.

connected firm
1
share its phone number
1

In the full report: the connected firm, named

  • How it is linked: the same phone number (1)
  • Who links it to this firm: the named directors, with dates
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Get the full report on The Consumer Helpline

Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.

  • 6 other companies its directors have run, named
  • 3 background checks on its contact details
  • 6 years of accounts, charted
  • All 17 events in its history
  • 1 connected firm, named, and who links them

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Frequently asked questions about this firm

Is The Consumer Helpline Limited FCA authorised?
No. The Consumer Helpline Limited (FRN 975714) is still listed on the FCA register, but the record is closed: no longer an appointed representative.
Is The Consumer Helpline a scam or clone?
The Consumer Helpline is not currently authorised by the FCA. Be cautious and verify any firm on the FCA register before dealing with it.
Is my money safe with The Consumer Helpline?
Money you handed over while it was authorised generally keeps its protection: FSCS covers firms that have failed, and the Financial Ombudsman Service can look at a complaint about a firm that has stopped trading. New business with The Consumer Helpline has no cover, because it is no longer permitted to carry it out.
Who owns The Consumer Helpline?
The Consumer Helpline is owned by Process Outsource Holdings Ltd, which holds 75–100% of shares and 75–100% of votes, since 3 October 2022. Before that, it was controlled by Mr Michael Brian Honey.
Who runs The Consumer Helpline?
Companies House lists 3 directors of The Consumer Helpline: Steven Lee Watson, Annette Jones and Depesh Nathwani.
How long has The Consumer Helpline been in business?
The company was formed on 20 November 2015. Companies House now lists it as administration.
What do The Consumer Helpline’s latest accounts show?
Its latest accounts, to 31 December 2024, show net assets of £788k (−38% from £1.26m) and cash at bank of £160k (+529% from £25.5k). Its accounts are overdue at Companies House.
Does The Consumer Helpline use any other names?
It has previously used the name The Consumer Helpline.

Sources and links

The full report on The Consumer Helpline Limited

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