TSB Bank PLC

Reference number: 191240

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Authorised by the FCA

This firm is on the FCA register and authorised to carry out regulated activities.

Website, phone number and address

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

In the full report: 3 background checks, 1 thing worth a closer look

  • When tsb.co.uk first appeared online, and whether it can receive email
  • What kind of line 0345 975 8758 is
  • Whether EC2N 4BQ is a shared office: 71 other firms give it
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Other names (17)

If you were contacted under any of these names, it is this firm.

  • TSB Trading name
  • TSB Business Trading name
  • Whistletree Trading name
  • Lloyds TSB Scotland Plc Former name
  • TSB Bank Scotland Plc Former name
  • Lloyds Bank Former trading name
  • Lloyds Bank Corporate Markets Former trading name
  • Lloyds TSB Former trading name
  • Lloyds TSB Corporate Markets Former trading name
  • Lloyds TSB Scotland Business Former trading name
  • Lloyds TSB Scotland Business Banking Former trading name
  • Lloyds TSB Scotland Commercial Former trading name
  • Lloyds TSB Scotland Corporate Former trading name
  • Lloyds TSB Scotland Corporate Markets Former trading name
  • Lloyds TSB Scotland Private Banking Client Banking Former trading name
  • Lloyds TSB Scotland Spearhead Mortgages Former trading name
  • Lloyds TSB Scotland Treasury Former trading name

FCA permissions and consumer protection

  • Hold or safeguard your money FSCS may apply
    Eligible deposits are typically protected by the FSCS up to £120,000 per person, per banking group.
  • Give regulated advice FSCS may apply
    A claim for unsuitable advice is itself FSCS-protected, up to the limit that applies to the product you were advised on.
  • Manage or trade investments FSCS may apply
    Eligible investment and pension claims are typically FSCS-protected up to £85,000 per person, depending on the product and your circumstances.
  • Advise on or arrange mortgages FSCS may apply
    Mortgage advice and arranging may be FSCS-covered, up to the limit that applies.
  • Lend or arrange credit No FSCS cover
    Consumer credit is not covered by the FSCS, so there is no compensation scheme if the firm fails.
  • Complaints Ombudsman, free
    You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.
Show FCA detail (20 permissions)
  • Accepting Deposits
  • Acting as a CBTL administrator
  • Acting as a CBTL lender
  • Administering a regulated mortgage contract
  • Advising on investments (except on Pension Transfers and Pension Opt Outs)
  • Advising on regulated mortgage contracts
  • Arranging (bringing about) deals in investments
  • Arranging (bringing about) regulated mortgage contracts
  • Credit Broking
  • Dealing in investments as agent
  • Dealing in investments as principal
  • Debt Administration
  • Debt-collecting
  • Debt-counselling
  • Entering into a regulated mortgage contract as lender
  • Entering into regulated credit agreement as Lender (Excluding high-cost short-term credit, bill of sale agreement, and home collected credit agreement)
  • Exercising/having right to exercise lender's rights and duties under a regulated credit agreement (excluding high-cost short-term credit, bill of sale agreement, and home collected credit agreement)
  • Making arrangements with a view to regulated mortgage contracts
  • Making arrangements with a view to transactions in investments
  • Providing Credit Information Services

Limits on what they may do

  • Firm specific requirement
    The firm shall not: (i) carry on any Excluded Activity; or (ii) do anything that a Ring-fenced Body is prohibited from doing under articles 14 to 19C of the EAPO.
  • Access to the electoral register
    The firm shall access the full electoral register, where this is the most cost-effective way of verifying identity for anti-money laundering purposes and will not prejudice the interests of the customer, in order to carry out the current customer review exercise.

FCA disciplinary action and Ombudsman complaints

FCA action

fines
4
in fines
£63.9m
most recent
October 2024
  • Fined £10.91m on 9 October 2024
    On 9 October 2024, the FCA fined TSB Bank Plc(TSB) £10,910,500.00. The reason for this action is that between 25 June 2014 and 1 March 2020, TSB breached Principles 3 and 6 of the Authority's Principles for Businesses for failures in its treatment of customers who were in arrears, and for weaknesses in its systems and controls.
  • Fined £18.9m on 11 January 2023
    “On 20 December 2022, the PRA issued a Final Notice to TSB Bank plc (“TSB”). For the reasons given in the Final Notice, the PRA imposed a financial penalty of £18,900,000. TSB agreed to settle during the Discount Stage of the PRA’s investigation. As a result, TSB qualified for a 30% settlement discount under the PRA Settlement Policy. Were it not for this discount, the PRA would have imposed a financial penalty of £27,000,000. The PRA’s action took effect on 20 December 2022. A copy of the Final Notice can be found on the Bank of England’s website and can be accessed.
  • Fined £29.75m on 20 December 2022
    Financial Penalty of £29.75 million as the firm failed to conduct its business with due skill, care and diligence, in breach of Principle 2. The firm also failed to take reasonable care to organise and control its affairs responsibly and effectively, with adequate risk management systems, in breach of Principle 3.
  • +1 more fine

In the full report: all 4 FCA actions

  • The other 1, with their dates and amounts
  • What the FCA found in each, in its own words
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Ombudsman complaints

new complaints, January–June 2025
921
upheld, against a 31% median
24%
about banking and credit
877

A bigger firm gets more complaints simply because it has more customers.

Companies House record

The company behind the firm: its status, age, registered office and directors.

Company number
SC095237
Company status
Active
Company type
Public limited company
Incorporated
24 September 1985 (41 years old)
Registered office
Henry Duncan House, 120 George Street, Edinburgh, EH2 4LH
Nature of business
  • Banks (SIC 64191)

Directors and company secretaries

Name Role Born Appointed Other companies
Elizabeth Grace Chambers Director Dec 1962 1 Oct 2020 1 other company
Judith Elizabeth Eden Director Dec 1964 1 Jan 2024 9 other companies
Morten Nicolai Friis Director Feb 1953 1 Apr 2024 1 other company
Jose Francisco Doncel Razola Director Mar 1961 30 Apr 2026 1 other company
Mahesh Chatta Aditya Director May 1962 30 Apr 2026 3 other companies
Michelle Anne Hinchliffe Director Feb 1965 30 Apr 2026 5 other companies
David James Stanley Oldfield Director Sep 1962 30 Apr 2026 None
Alison Mary Straszewski Director May 1963 30 Apr 2026 5 other companies
Nicola Carole Bannister Director May 1977 30 Apr 2026 1 other company
Alison Jane Webdale Director Sep 1969 30 Apr 2026 2 other companies
Keith Graham Hawkins Secretary Not published 1 Jan 2019 –

Other companies run by these 10 directors

A firm is run by people, and their other companies are their track record: what they built, what closed, and anything that failed. It is the check most people never think to make.

other companies
18
closed down
1
are FCA-registered
7

In the full report: all 18 companies, named

  • What each company does, and whether it is still trading
  • Which of these 10 directors sit on each board, and since when
  • Any that went into liquidation or administration
  • The 7 on the FCA register
  • The 3 companies these 10 directors run together
  • All 101 people who have ever been directors, with their dates
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Key dates in its history

TSB Bank’s history from the FCA register and Companies House, newest first.

Key events (15) All events (225)

2026

25 June 2026

  • Santander UK PLC took control (75–100% of shares)

Companies House

1 May 2026

  • FCA imposed a requirement (Firm specific requirement)

FCA register

2024

9 October 2024

  • Fined £10.91m by the FCA

FCA register

2023

11 January 2023

  • Fined £18.9m by the PRA

FCA register

2022

20 December 2022

  • Fined £29.75m by the FCA

FCA register

2016

6 April 2016

  • TSB Banking Group PLC took control (75–100% of shares)

Companies House

2013

9 September 2013

  • Changed its registered name from "Lloyds TSB Scotland Plc"

FCA register

1 April 2013

  • Regulated by the FCA from this date
  • Regulated by the Prudential Regulation Authority from this date

FCA register

2003

27 August 2003

  • FCA imposed a requirement (Access to the electoral register)

FCA register

2001

1 December 2001

  • Regulated by the Financial Services Authority from this date
  • Became authorised by the FCA

FCA register

1999

28 June 1999

  • Changed its registered name from "TSB Bank Scotland Plc"

FCA register

25 June 1999

  • Regulated by the Personal Investment Authority from this date

FCA register

1985

24 September 1985

  • Incorporated at Companies House

Companies House

In the full report: all 225 events

  • All 225 events in its history (15 shown here)
  • Every director appointment and resignation: 179
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Firms connected to TSB Bank

Other FCA-listed firms that share a director, phone number or address with TSB Bank. A link shows who the firm is tied to, not whether either can be trusted.

connected firm
1
share a director
1
past links
6

In the full report: the connected firm, named

  • How it is linked: shared directors (1)
  • Who links it to this firm: the named directors, with dates
  • 6 past links through former directors
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Firms like TSB Bank

Other firms of the same type (bank or building society), nearest first.

In London

Santander UK PLCLondonAuthorisedMonzo Bank LimitedLondonAuthorisedNational Westminster Bank Public Limited CompanyLondonAuthorisedLloyds Bank PLCLondonAuthorisedBarclays Bank PLCLondonAuthorisedBarclays Bank UK PLCLondonAuthorised

Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.

Get the full report on TSB Bank

Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.

  • 18 other companies its directors have run, named
  • 3 background checks on its contact details, 1 flagged
  • All 225 events in its history
  • 1 connected firm, named, and who links them

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Frequently asked questions about this firm

Is TSB Bank PLC FCA authorised?
Yes, TSB Bank PLC (FRN 191240) is authorised by the FCA to carry out regulated activities. It has held its current authorisation since December 2001 and works as a bank or building society. The FCA has placed 2 limits on what it may do.
What is TSB Bank’s phone number and website?
The FCA register lists the phone number 0345 975 8758 and the website tsb.co.uk for TSB Bank. If you were given different contact details, use these to check with the firm before going any further.
Is TSB Bank a scam or clone?
TSB Bank is a genuine FCA-listed firm, and the FCA has published no warnings about fake versions of it. Scammers do copy real firms, though, so check that any contact details you were given match the ones on the register.
Is my money safe with TSB Bank?
It depends on the product, but eligible claims may be protected by the FSCS. You can also refer complaints about TSB Bank to the Financial Ombudsman Service, free of charge.
Who owns TSB Bank?
TSB Bank is owned by Santander UK PLC, which holds 75–100% of shares, 75–100% of votes and can appoint and remove the board, since 25 June 2026.
Who runs TSB Bank?
Companies House lists 10 directors of TSB Bank: Elizabeth Grace Chambers, Judith Elizabeth Eden, Morten Nicolai Friis, Jose Francisco Doncel Razola, Mahesh Chatta Aditya, Michelle Anne Hinchliffe and 4 more.
How long has TSB Bank been in business?
The company was formed on 24 September 1985, and has held its current FCA authorisation since December 2001.
Has the FCA taken action against TSB Bank?
Yes. The FCA register records 4 fines between 2013 and 2024, £63.88m in total. The details are in the disciplinary section above, with links to the FCA's notices.
How many complaints does TSB Bank get?
In January–June 2025, the Financial Ombudsman Service received 921 new complaints about TSB Bank, and upheld 24% of those it decided.
Does TSB Bank use any other names?
It trades as TSB, TSB Business and Whistletree. It has previously used 14 other names, including Lloyds TSB Scotland Plc, TSB Bank Scotland Plc and Lloyds Bank.

Sources and links

The full report on TSB Bank PLC

£19.99 · Instant PDF download

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