TWG Services Limited

Reference number: 312440

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Authorised by the FCA

This firm is on the FCA register and authorised to carry out regulated activities.

Website, phone number and address

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

In the full report: 3 background checks

  • When assurant.co.uk first appeared online, and whether it can receive email
  • What kind of line 0333 009 0278 is, and the 3 other firms that give it
  • Who else gives the postcode CW1 6UN
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Other names (4)

If you were contacted under any of these names, it is this firm.

  • Assurant Trading name
  • The Warranty Group Trading name
  • TWG Europe Trading name
  • London General Holdings Limited Former name

FCA permissions and consumer protection

  • Give regulated advice FSCS may apply
    A claim for unsuitable advice is itself FSCS-protected, up to the limit that applies to the product you were advised on.
  • Manage or trade investments FSCS may apply
    Eligible investment and pension claims are typically FSCS-protected up to £85,000 per person, depending on the product and your circumstances.
  • Sell or arrange insurance FSCS may apply
    Eligible insurance claims may be FSCS-protected, often 90%, or 100% for compulsory or long-term cover.
  • Complaints Ombudsman, free
    You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.
Show FCA detail (6 permissions)
  • Advising on investments (except on Pension Transfers and Pension Opt Outs)
  • Advising on P2P agreements
  • Arranging (bringing about) deals in investments
  • Assisting in the administration and performance of a contract of insurance
  • Dealing in investments as agent
  • Making arrangements with a view to transactions in investments

FCA disciplinary action and complaints

No FCA disciplinary action.

The Financial Ombudsman Service only publishes complaint figures for firms with 30 or more new complaints in six months, so there are none here for this firm.

Companies House record

The company behind the firm: its status, age, registered office and directors.

Company number
01883565
Company status
Active
Company type
Private limited company
Incorporated
6 February 1985 (41 years old)
Registered office
Emerald Buildings, Westmere Drive, Crewe, Cheshire, CW1 6UN, United Kingdom
Nature of business
  • Activities of insurance agents and brokers (SIC 66220)
  • Other activities auxiliary to insurance and pension funding (SIC 66290)
  • Other business support service activities not elsewhere classified (SIC 82990)

Directors and company secretaries

Name Role Born Appointed Other companies
Michael James Schofield Director Jan 1977 2 Feb 2023 6 other companies
Suzanne Marie Shepherd Director Sep 1982 2 Feb 2023 6 other companies
Perry Ian Thomas Director Jun 1967 26 Apr 2023 15 other companies
Sean Mark Kent Director May 1983 31 Mar 2025 None
Timothy Machin Director Mar 1986 1 Jan 2026 13 other companies
Helen Elizabeth Sachdev Director Sep 1965 1 Apr 2026 15 other companies
Natalie Ann Paddock Secretary Not published 1 Jan 2019 –

Other companies run by these 6 directors

A firm is run by people, and their other companies are their track record: what they built, what closed, and anything that failed. It is the check most people never think to make.

other companies
35
closed down
7
are FCA-registered
8

In the full report: all 35 companies, named

  • What each company does, and whether it is still trading
  • Which of these 6 directors sit on each board, and since when
  • Any that went into liquidation or administration
  • The 8 on the FCA register
  • The 6 companies these 6 directors run together
  • All 41 people who have ever been directors, with their dates
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Key dates in its history

TWG Services’s history from the FCA register and Companies House, newest first.

Key events (20) All events (95)

2024

31 December 2024

  • Assurant Direct Limited took control (75–100% of shares)
  • Assurant Group Limited gave up control

Companies House

3 July 2024

  • Assurant Group Limited took control (75–100% of shares)
  • Twg Europe Limited gave up control

Companies House

2018

31 December 2018

  • Board replaced: all 5 directors left and 6 new directors took over

Companies House

2017

6 April 2017

  • David Bonderman gained significant control
  • James George Coulter gained significant control
  • James George Coulter no longer has significant control
  • Twg Europe Limited gave up control
  • Twg Europe Limited took control (75–100% of shares)

Companies House

2016

6 April 2016

  • David Bonderman gained significant control
  • David Bonderman no longer has significant control
  • James George Coulter gained significant control
  • James George Coulter no longer has significant control
  • Twg Europe Limited took control (75–100% of shares)

Companies House

2013

1 April 2013

  • Regulated by the FCA from this date

FCA register

2007

24 January 2007

  • Changed its registered name from "London General Holdings Limited"

FCA register

2005

14 January 2005

  • Regulated by the Financial Services Authority from this date
  • Became authorised by the FCA

FCA register

1985

6 February 1985

  • Incorporated at Companies House

Companies House

In the full report: all 95 events

  • All 95 events in its history (20 shown here)
  • Every director appointment and resignation: 69
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Firms connected to TWG Services

Other FCA-listed firms that share a director, phone number or address with TWG Services. A link shows who the firm is tied to, not whether either can be trusted.

connected firms
5
share a director
5
share its phone number
3

In the full report: all 5 connected firms, named

  • How each is linked: shared directors (5), the same phone number (3), the same postcode (4)
  • Who links each one: the named directors, with dates
  • 3 past links through former directors
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Firms like TWG Services

Other firms of the same type (insurance broker), nearest first.

In Crewe

Likewize Device Protection UK LimitedCreweAuthorisedCoverdrone LimitedCreweAuthorisedBluedawn Corporation LimitedCreweAuthorisedHilton Thompson LimitedCreweAuthorisedInsurance Connections (Brokers) UK LtdCreweAuthorisedInsure Life LimitedCreweAuthorised

Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.

Get the full report on TWG Services

Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.

  • 35 other companies its directors have run, named
  • 3 background checks on its contact details
  • All 95 events in its history
  • 5 connected firms, named, and who links them

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Frequently asked questions about this firm

Is TWG Services Limited FCA authorised?
Yes, TWG Services Limited (FRN 312440) is authorised by the FCA to carry out regulated activities. It has held its current authorisation since January 2005 and works as an insurance broker. The FCA has placed no limits on its permissions.
What is TWG Services’ phone number and website?
The FCA register lists the phone number 0333 009 0278 and the website assurant.co.uk for TWG Services. If you were given different contact details, use these to check with the firm before going any further. The same number is also given by 3 other FCA firms.
Is TWG Services a scam or clone?
TWG Services is a genuine FCA-listed firm, and the FCA has published no warnings about fake versions of it. Scammers do copy real firms, though, so check that any contact details you were given match the ones on the register.
Is my money safe with TWG Services?
Its FCA permissions do not allow it to hold or control client money. It depends on the product, but eligible claims may be protected by the FSCS. You can also refer complaints about TWG Services to the Financial Ombudsman Service, free of charge.
Who owns TWG Services?
TWG Services is owned by Assurant Direct Limited, which holds 75–100% of shares, 75–100% of votes and can appoint and remove the board, since 31 December 2024. Before that, it was controlled by Twg Europe Limited, Mr James George Coulter and Mr David Bonderman.
Who runs TWG Services?
Companies House lists 6 directors of TWG Services: Michael James Schofield, Suzanne Marie Shepherd, Perry Ian Thomas, Sean Mark Kent, Timothy Machin and Helen Elizabeth Sachdev.
How long has TWG Services been in business?
The company was formed on 6 February 1985, and has held its current FCA authorisation since January 2005.
Does TWG Services use any other names?
It trades as Assurant, The Warranty Group and TWG Europe. It has previously used the name London General Holdings Limited.

Sources and links

The full report on TWG Services Limited

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