Appointed representative
This firm does not hold FCA authorisation of its own, and acts under a principal firm, which is legally responsible for its regulated business.
- Appointed for 4 years
- Protected through the principal
- No FCA actions
- Active company since 2021
- Accounts filed up to 31 March 2026
Responsible principal firm
New Leaf Distribution Limited Reference number: 460421 View firm →What does this mean?
- An appointed representative (AR) can carry out regulated financial services, but is not directly authorised by the FCA. A principal firm holds the authorisation and is legally responsible for the AR's conduct.
- Willow Mortgage Services Ltd (FRN 970225) is an AR of New Leaf Distribution Limited (FRN 460421). When you use Willow Mortgage Services's services, the FCA authorisation sits with the principal firm.
- Example: if you take financial advice from Willow Mortgage Services, complaints and compensation usually follow the same rules as dealing with the principal, but this depends on the product and your circumstances.
- Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.
Website, phone number and address
Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.
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No website on the FCA register
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Phone number
-
Address
12 Meadow Mead, Yate, Bristol, Gloucestershire, BS37 7UT, United Kingdom
In the full report: 2 background checks
- What kind of line 07540 544404 is
- Who else gives the postcode BS37 7UT
FCA permissions and consumer protection
- Protection through the principal firmProtection works through New Leaf Distribution Limited, the principal firm responsible for this firm's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.
- Complaints Ombudsman, freeYou can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.
FCA disciplinary action and complaints
No FCA disciplinary action.
The Financial Ombudsman Service only publishes complaint figures for firms with 30 or more new complaints in six months, so there are none here for this firm.
Companies House record
The company behind the firm: its status, age, registered office and directors.
- Company number
- 13737792 (opens Companies House in a new tab)
- Company status
- Active
- Company type
- Private limited company
- Incorporated
- 11 November 2021 (4 years old)
- Registered office
- 30-31 St James Place, Mangotsfield, Bristol, BS16 9JB, United Kingdom
- Nature of business
-
- Activities of mortgage finance companies (SIC 64922)
Directors and company secretaries
| Name | Role | Born | Appointed | Other companies |
|---|---|---|---|---|
| Rebecca Claire Hicks | Director | Mar 1988 | 11 Nov 2021 | None |
In the full report: every company its directors have run
- Confirmation that its director runs no other company
- Both people who have been directors, with their dates
Filed accounts and finances
Net assets
£296
−94% from £4,780
Cash at bank
£26.1k
<1% from £26.3k
Owed within a year
£27.1k
+19% from £22.7k
Assets and liabilities
In the full report: all 4 years of accounts
- Every year from 2023 to 2026
- The chart, over every year
- Every filed figure, year by year
About these figures
- Turnover
- Money taken from sales in the year, before any costs.
- Profit before tax
- What was left after the year’s costs, before corporation tax. A minus figure is a loss.
- Net assets, or total equity
- Everything the company owns minus everything it owes. A minus figure means it owes more than it owns.
- Total assets and total liabilities
- Everything the company owns, and everything it owes, on the last day of the year. The gap between them is its net assets.
- Cash at bank
- Money in the company’s accounts on the last day of the year.
- Owed within a year, owed after a year
- Debts and bills due in the next twelve months, and those due later.
Accounts filed at Companies House for company 13737792. Every figure is as filed, apart from total assets and total liabilities, which are added up from filed figures. Nothing is estimated.
Key dates in its history
Willow Mortgage Services’s history from the FCA register and Companies House, newest first.
2026
1 June 2026
- Chantelle Louise Selwood stopped being a part-owner
Companies House
2025
1 April 2025
- Chantelle Louise Selwood became a part-owner (25–50% of shares)
Companies House
2022
18 February 2022
- Became an appointed representative
FCA register
2021
11 November 2021
- Incorporated at Companies House
- Rebecca Claire Hicks took control (75–100% of shares)
Companies House
In the full report: all 8 events
- All 8 events in its history (5 shown here)
- Every director appointment and resignation: 3
Firms like Willow Mortgage Services
Other firms of the same type (mortgage adviser or broker), nearest first.
In Bristol
Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.
Get the full report on Willow Mortgage Services
Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.
- Every company its directors have run, named
- 2 background checks on its contact details
- 4 years of accounts, charted
- All 8 events in its history
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Frequently asked questions about this firm
Is Willow Mortgage Services Ltd FCA authorised?
What does appointed representative mean for Willow Mortgage Services?
What is Willow Mortgage Services’ phone number?
Is Willow Mortgage Services a scam or clone?
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Who owns Willow Mortgage Services?
Who runs Willow Mortgage Services?
How long has Willow Mortgage Services been in business?
What do Willow Mortgage Services’ latest accounts show?
Sources and links
- Its entry on the FCA register register.fca.org.uk
- Its Companies House record gov.uk
- Complaints the Financial Ombudsman Service can help with financial-ombudsman.org.uk
- Report a scam to the FCA fca.org.uk