Authorised by the FCA
This firm is on the FCA register and authorised to carry out regulated activities.
Website, phone number and address
Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.
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Phone number
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Address
First Floor, 1 Tithebarn Street, Liverpool, L2 2NZ, United Kingdom
In the full report: 3 background checks
- When carpentersinsuranceservices.co.uk first appeared online, and whether it can receive email
- What kind of line 0344 249 3844 is, and the other firm that gives it
- Who else gives the postcode L2 2NZ
Other names (3)
If you were contacted under any of these names, it is this firm.
- Priory Claims Services Trading name: A name it trades under now.
- Priory First Response Limited Former name: A name it was registered under before.
- Priory Insurance Services Limited Former name: A name it was registered under before.
FCA permissions and consumer protection
- Sell or arrange insurance FSCS may applyEligible insurance claims may be FSCS-protected, often 90%, or 100% for compulsory or long-term cover.
- Complaints Ombudsman, freeYou can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.
Show FCA detail (1 permission)
- Assisting in the administration and performance of a contract of insurance
FCA disciplinary action and complaints
No FCA disciplinary action.
The Financial Ombudsman Service only publishes complaint figures for firms with 30 or more new complaints in six months, so there are none here for this firm.
Companies House record
The company behind the firm: its status, age, registered office and directors.
- Company number
- 08374754 (opens Companies House in a new tab)
- Company status
- Active
- Company type
- Private limited company
- Incorporated
- 24 January 2013 (13 years old)
- Registered office
- 1st Floor N01 Tithebarn Street, Liverpool, Merseyside, L2 2NZ, England
- Nature of business
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- Activities of call centres (SIC 82200)
Directors and company secretaries
| Name | Role | Born | Appointed | Other companies |
|---|---|---|---|---|
| John David Carpenter | Director | Oct 1948 | 21 Feb 2013 | 10 other companies |
| Donna Marie Scully | Director | Nov 1964 | 21 Feb 2013 | 11 other companies |
| Donna Marie Richards | Director | Apr 1964 | 17 Sep 2018 | 6 other companies |
Other companies run by these 3 directors
A firm is run by people, and their other companies are their track record: what they built, what closed, and anything that failed. It is the check most people never think to make.
- other companies
- 18
- closed down
- 9
- went insolvent
- 1
In the full report: all 18 companies, named
- What each company does, and whether it is still trading
- Which of these 3 directors sit on each board, and since when
- The one that went into liquidation or administration
- The 2 on the FCA register
- The 8 companies these 3 directors run together
- All 4 people who have ever been directors, with their dates
Key dates in its history
Carpenters Insurance Services’s history from the FCA register and Companies House, newest first.
2026
3 February 2026
- Donna Marie Richards gained significant control
Companies House
2021
8 March 2021
- Changed its registered name from "Priory Insurance Services Limited"
FCA register
2018
14 September 2018
- Changed its registered name from "Priory First Response Limited"
FCA register
2017
31 October 2017
- Carpenters Holdings Limited took control (75–100% of shares)
Companies House
2016
6 April 2016
- Donna Marie Scully became a part-owner (25–50% of shares)
- John David Carpenter became a part-owner (25–50% of shares)
Companies House
2014
1 April 2014
- Regulated by the FCA from this date
- Became authorised by the FCA
FCA register
2013
24 January 2013
- Incorporated at Companies House
Companies House
In the full report: all 16 events
- All 16 events in its history (9 shown here)
- Every director appointment and resignation: 5
Firms connected to Carpenters Insurance Services
Other FCA-listed firms that share a director, phone number or address with Carpenters Insurance Services. A link shows who the firm is tied to, not whether either can be trusted.
- connected firm
- 1
- share a director
- 1
- share its phone number
- 1
In the full report: the connected firm, named
- How it is linked: shared directors (1), the same phone number (1), the same postcode (1)
- Who links it to this firm: the named directors, with dates
Firms like Carpenters Insurance Services
Other firms of the same type (insurance broker), nearest first.
In Liverpool
Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.
Get the full report on Carpenters Insurance Services
Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.
- 18 other companies its directors have run, named
- 3 background checks on its contact details
- All 16 events in its history
- 1 connected firm, named, and who links them
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Frequently asked questions about this firm
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Sources and links
- Its entry on the FCA register register.fca.org.uk
- Its Companies House record gov.uk
- Check your FSCS cover fscs.org.uk
- Complaints the Financial Ombudsman Service can help with financial-ombudsman.org.uk
- Report a scam to the FCA fca.org.uk