Carpenters Insurance Services Limited

Reference number: 608662

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Authorised by the FCA

This firm is on the FCA register and authorised to carry out regulated activities.

Website, phone number and address

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

In the full report: 3 background checks

  • When carpentersinsuranceservices.co.uk first appeared online, and whether it can receive email
  • What kind of line 0344 249 3844 is, and the other firm that gives it
  • Who else gives the postcode L2 2NZ
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Other names (3)

If you were contacted under any of these names, it is this firm.

  • Priory Claims Services Trading name: A name it trades under now.
  • Priory First Response Limited Former name: A name it was registered under before.
  • Priory Insurance Services Limited Former name: A name it was registered under before.

FCA permissions and consumer protection

  • Sell or arrange insurance FSCS may apply
    Eligible insurance claims may be FSCS-protected, often 90%, or 100% for compulsory or long-term cover.
  • Complaints Ombudsman, free
    You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.
Show FCA detail (1 permission)
  • Assisting in the administration and performance of a contract of insurance

FCA disciplinary action and complaints

No FCA disciplinary action.

The Financial Ombudsman Service only publishes complaint figures for firms with 30 or more new complaints in six months, so there are none here for this firm.

Companies House record

The company behind the firm: its status, age, registered office and directors.

Company status
Active
Company type
Private limited company
Incorporated
24 January 2013 (13 years old)
Registered office
1st Floor N01 Tithebarn Street, Liverpool, Merseyside, L2 2NZ, England
Nature of business
  • Activities of call centres (SIC 82200)

Directors and company secretaries

Name Role Born Appointed Other companies
John David Carpenter Director Oct 1948 21 Feb 2013 10 other companies
Donna Marie Scully Director Nov 1964 21 Feb 2013 11 other companies
Donna Marie Richards Director Apr 1964 17 Sep 2018 6 other companies

Other companies run by these 3 directors

A firm is run by people, and their other companies are their track record: what they built, what closed, and anything that failed. It is the check most people never think to make.

other companies
18
closed down
9
went insolvent
1

In the full report: all 18 companies, named

  • What each company does, and whether it is still trading
  • Which of these 3 directors sit on each board, and since when
  • The one that went into liquidation or administration
  • The 2 on the FCA register
  • The 8 companies these 3 directors run together
  • All 4 people who have ever been directors, with their dates
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Key dates in its history

Carpenters Insurance Services’s history from the FCA register and Companies House, newest first.

2026

3 February 2026

  • Donna Marie Richards gained significant control

Companies House

2021

8 March 2021

  • Changed its registered name from "Priory Insurance Services Limited"

FCA register

2018

14 September 2018

  • Changed its registered name from "Priory First Response Limited"

FCA register

2017

31 October 2017

  • Carpenters Holdings Limited took control (75–100% of shares)

Companies House

2016

6 April 2016

  • Donna Marie Scully became a part-owner (25–50% of shares)
  • John David Carpenter became a part-owner (25–50% of shares)

Companies House

2014

1 April 2014

  • Regulated by the FCA from this date
  • Became authorised by the FCA

FCA register

2013

24 January 2013

  • Incorporated at Companies House

Companies House

In the full report: all 16 events

  • All 16 events in its history (9 shown here)
  • Every director appointment and resignation: 5
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Firms connected to Carpenters Insurance Services

Other FCA-listed firms that share a director, phone number or address with Carpenters Insurance Services. A link shows who the firm is tied to, not whether either can be trusted.

connected firm
1
share a director
1
share its phone number
1

In the full report: the connected firm, named

  • How it is linked: shared directors (1), the same phone number (1), the same postcode (1)
  • Who links it to this firm: the named directors, with dates
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Firms like Carpenters Insurance Services

Other firms of the same type (insurance broker), nearest first.

In Liverpool

Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.

Get the full report on Carpenters Insurance Services

Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.

  • 18 other companies its directors have run, named
  • 3 background checks on its contact details
  • All 16 events in its history
  • 1 connected firm, named, and who links them

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Frequently asked questions about this firm

Is Carpenters Insurance Services Limited FCA authorised?
Yes, Carpenters Insurance Services Limited (FRN 608662) is authorised by the FCA to carry out regulated activities. It has held its current authorisation since April 2014 and works as an insurance broker. The FCA has placed no limits on its permissions.
What is Carpenters Insurance Services’ phone number and website?
The FCA register lists the phone number 0344 249 3844 and the website carpentersinsuranceservices.co.uk for Carpenters Insurance Services. If you were given different contact details, use these to check with the firm before going any further. The same number is also given by one other FCA firm.
Is Carpenters Insurance Services a scam or clone?
Carpenters Insurance Services is a genuine FCA-listed firm, and the FCA has published no warnings about fake versions of it. Scammers do copy real firms, though, so check that any contact details you were given match the ones on the register.
Is my money safe with Carpenters Insurance Services?
Its FCA permissions do not allow it to hold or control client money. It depends on the product, but eligible claims may be protected by the FSCS. You can also refer complaints about Carpenters Insurance Services to the Financial Ombudsman Service, free of charge.
Who owns Carpenters Insurance Services?
Carpenters Insurance Services is owned by Carpenters Holdings Limited, which holds 75–100% of shares, since 31 October 2017.
Who runs Carpenters Insurance Services?
Companies House lists 3 directors of Carpenters Insurance Services: John David Carpenter, Donna Marie Scully and Donna Marie Richards.
How long has Carpenters Insurance Services been in business?
The company was formed on 24 January 2013, and has held its current FCA authorisation since April 2014.
Does Carpenters Insurance Services use any other names?
It trades as Priory Claims Services. It has previously used 2 other names: Priory First Response Limited and Priory Insurance Services Limited.

Sources and links

The full report on Carpenters Insurance Services Limited

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