Citizens Advice North Staffordshire Ltd: FCA regulated?

Authorised by the FCA

This firm is on the FCA register and authorised to carry out regulated activities.

Authorised for 12 years
Complaints covered by the Ombudsman
No FCA actions
Active company since 1989

Website, phone number and address

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

Website

canscharity.org.uk (opens in a new tab)
Phone number

01782 408650
Address

Citizens Advice North Staffordshire, Mitchell House, Town Road, Hanley, Stoke-On-Trent, ST1 2QA, United Kingdom

In the full report: 3 background checks

When canscharity.org.uk first appeared online, and whether it can receive email
What kind of line 01782 408650 is
Who else gives the postcode ST1 2QA

Other names (2)

If you were contacted under any of these names, it is this firm.

Citizens Advice Staffordshire North & Stoke-on-Trent Trading name: A name it trades under now.
Staffordshire North and Stoke-on-Trent Citizens Advice Bureaux Former name: A name it was registered under before.

The firm, by virtue of its constitution or any enactment, must be:(i) required (after payment of outgoings) to apply the whole of its income and any capital it expends for charitable or public purposes, and (ii) prohibited from directly or indirectly distributing amongst its members any part of its assets (otherwise than for charitable or public purposes); And the firm must not have any associate (other than a not-for profit debt advice body) which carries on debt adjusting or debt counselling or providing credit information services.)

FCA permissions and consumer protection

Lend or arrange credit No FSCS cover
Consumer credit is not covered by the FSCS, so there is no compensation scheme if the firm fails.
Complaints Ombudsman, free
You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.

Show FCA detail (3 permissions)

Debt Adjusting
Debt-counselling
Providing Credit Information Services

FCA disciplinary action and complaints

No FCA disciplinary action.

The Financial Ombudsman Service only publishes complaint figures for firms with 30 or more new complaints in six months, so there are none here for this firm.

Companies House record

The company behind the firm: its status, age, registered office and directors.

Company number: 02402902 (opens Companies House in a new tab)
Company status: Active
Company type: Private company limited by guarantee
Incorporated: 11 July 1989 (37 years old)
Registered office: Mitchell House Town Road, Hanley, Stoke-On-Trent, ST1 2QA, England
Nature of business: Other social work activities without accommodation not elsewhere classified (SIC 88990)

Directors and company secretaries

Name	Role	Born	Appointed	Other companies
Bertram Cedric Lawton	Director	Apr 1946	21 Mar 2013	1 other company
James Edward Davies	Director	Apr 1945	21 Mar 2013	1 other company
Connor Ray Brady	Director	Aug 1999	22 Apr 2020	None
Deborah Ware	Director	Feb 1975	18 Aug 2022	6 other companies
Margaret Grahamslaw	Director	Jun 1958	24 Nov 2022	1 other company
Stephen Dawson	Director	Nov 1974	24 Nov 2022	1 other company
Magda Styles	Director	Feb 1961	24 Nov 2022	None
Keith Hoptroff	Director	Feb 1958	24 Nov 2022	2 other companies
Seema Kazmi	Director	Jul 1961	22 Apr 2024	None
Philip Arthur Haddock	Director	Sep 1949	29 Jul 2024	1 other company
Jonathan Paul Cornes	Director	May 1973	20 Oct 2026	4 other companies
Craig Browne	Secretary	Not published	1 Apr 2024	–

Other companies run by these 11 directors

A firm is run by people, and their other companies are their track record: what they built, what closed, and anything that failed. It is the check most people never think to make.

other companies: 15
closed down: 7
is FCA-registered: 1

In the full report: all 15 companies, named

What each company does, and whether it is still trading
Which of these 11 directors sit on each board, and since when
Any that went into liquidation or administration
The one on the FCA register
The 2 companies these 11 directors run together
All 84 people who have ever been directors, with their dates

Key dates in its history

Citizens Advice North Staffordshire’s history from the FCA register and Companies House, newest first.

Key events (5) All events (159)

2026

3 February 2026

Changed its registered name from "Staffordshire North and Stoke-on-Trent Citizens Advice Bureaux"

FCA register

2014

1 April 2014

Regulated by the FCA from this date
FCA imposed a requirement (Not for profit firm)
Became authorised by the FCA

FCA register

1989

11 July 1989

Incorporated at Companies House

Companies House

In the full report: all 159 events

All 159 events in its history (5 shown here)
Every director appointment and resignation: 150

Firms connected to Citizens Advice North Staffordshire

Other FCA-listed firms that share a director, phone number or address with Citizens Advice North Staffordshire. A link shows who the firm is tied to, not whether either can be trusted.

past link: 1

In the full report: all 0 connected firms, named

1 past link through former directors

Firms like Citizens Advice North Staffordshire

Other firms of the same type (debt advice or management), nearest first.

In Stoke-On-Trent

SaltboxStoke-On-TrentAuthorised

In the Stoke-on-Trent (ST) postcode area

Aspire Housing LimitedNewcastleAuthorised CMA Grace MoneyHanleyAuthorised Penk MoneywiseStaffordAuthorised Staffordshire South West Citizens Advice BureauStaffordAuthorised

Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.

Get the full report on Citizens Advice North Staffordshire

Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.

15 other companies its directors have run, named
3 background checks on its contact details
All 159 events in its history

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Frequently asked questions about this firm

Is Citizens Advice North Staffordshire Ltd FCA authorised?

Yes, Citizens Advice North Staffordshire Ltd (FRN 617751) is authorised by the FCA to carry out regulated activities. It has held its current authorisation since April 2014 and works as a debt advice or management. The FCA has placed no limits on its permissions.

What is Citizens Advice North Staffordshire’s phone number and website?

The FCA register lists the phone number 01782 408650 and the website canscharity.org.uk for Citizens Advice North Staffordshire. If you were given different contact details, use these to check with the firm before going any further.

Is Citizens Advice North Staffordshire a scam or clone?

Citizens Advice North Staffordshire is a genuine FCA-listed firm, and the FCA has published no warnings about fake versions of it. Scammers do copy real firms, though, so check that any contact details you were given match the ones on the register.

Is my money safe with Citizens Advice North Staffordshire?

Its FCA permissions do not allow it to hold or control client money. Protection depends on which product you hold and how Citizens Advice North Staffordshire handles your money, so check the specific product before you commit. You can also refer complaints about Citizens Advice North Staffordshire to the Financial Ombudsman Service, free of charge.

Who runs Citizens Advice North Staffordshire?

Companies House lists 11 directors of Citizens Advice North Staffordshire: Bertram Cedric Lawton, James Edward Davies, Connor Ray Brady, Deborah Ware, Margaret Grahamslaw, Stephen Dawson and 5 more.

How long has Citizens Advice North Staffordshire been in business?

The company was formed on 11 July 1989, and has held its current FCA authorisation since April 2014.

Does Citizens Advice North Staffordshire use any other names?

It trades as Citizens Advice Staffordshire North & Stoke-on-Trent. It has previously used the name Staffordshire North and Stoke-on-Trent Citizens Advice Bureaux.