Customer Experience People SA (PTY) Ltd

Reference number: 1021657

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Appointed representative

This firm does not hold FCA authorisation of its own, and acts under a principal firm, which is legally responsible for its regulated business.

Responsible principal firm

Huntswood Scotland Limited Reference number: 779788 Authorised View firm →
What does this mean?
  • An appointed representative (AR) can carry out regulated financial services, but is not directly authorised by the FCA. A principal firm holds the authorisation and is legally responsible for the AR's conduct.
  • Customer Experience People SA (PTY) Ltd (FRN 1021657) is an AR of Huntswood Scotland Limited (FRN 779788). When you use Customer Experience People SA (PTY)'s services, the FCA authorisation sits with the principal firm.
  • Example: if you take financial advice from Customer Experience People SA (PTY), complaints and compensation usually follow the same rules as dealing with the principal, but this depends on the product and your circumstances.
  • Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.

Website, phone number and address

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

In the full report: 3 background checks

  • When huntswood.com first appeared online, and whether it can receive email
  • What kind of line +27 315 026 660 is
  • Who else gives the postcode 4019
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Other names (1)

If you were contacted under any of these names, it is this firm.

  • Huntswood South Africa Trading name

FCA permissions and consumer protection

  • Protection through the principal firm
    Protection works through Huntswood Scotland Limited, the principal firm responsible for this firm's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.
  • Complaints Ombudsman, free
    You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.

FCA disciplinary action and complaints

No FCA disciplinary action.

The Financial Ombudsman Service only publishes complaint figures for firms with 30 or more new complaints in six months, so there are none here for this firm.

Key dates in its history

Customer Experience People SA (PTY)’s history from the FCA register and Companies House, newest first.

2025

24 September 2025

  • Became an appointed representative

FCA register

14 January 2025

  • Began trading as "Huntswood South Africa"

FCA register

Director appointments and resignations, and trading names, appear under All events.

Firms like Customer Experience People SA (PTY)

Other firms of the same type (insurance broker), nearest first.

In Durban

CCI SA (Durban) Proprietary LimitedDurbanAppointed representative

Elsewhere in the UK

Apple Distribution International LimitedCork CityAppointed representativeAirbnb UK Services LimitedLondonAppointed representativeRyanair DACCo. DublinAppointed representativeKlarna Premium Services LtdLondonAppointed representativeAccenture IncMandaluyong CityAppointed representative

Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.

Get the full report on Customer Experience People SA (PTY)

Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.

  • 3 background checks on its contact details
  • All 2 events in its history

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Frequently asked questions about this firm

Is Customer Experience People SA (PTY) Ltd FCA authorised?
Customer Experience People SA (PTY) Ltd (FRN 1021657) is not directly authorised. It is an appointed representative acting under the responsibility of a directly authorised principal firm.
What does appointed representative mean for Customer Experience People SA (PTY)?
An appointed representative (AR) can carry out regulated financial services, but is not directly authorised by the FCA. A principal firm holds the authorisation and is legally responsible for the AR's conduct. Customer Experience People SA (PTY) Ltd (FRN 1021657) is an AR of Huntswood Scotland Limited (FRN 779788). When you use Customer Experience People SA (PTY)'s services, the FCA authorisation sits with the principal firm. Example: if you take financial advice from Customer Experience People SA (PTY), complaints and compensation usually follow the same rules as dealing with the principal, but this depends on the product and your circumstances. Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.
What is Customer Experience People SA (PTY)’s phone number and website?
The FCA register lists the phone number +27 315 026 660 and the website huntswood.com for Customer Experience People SA (PTY). If you were given different contact details, use these to check with the firm before going any further.
Is Customer Experience People SA (PTY) a scam or clone?
Customer Experience People SA (PTY) is a genuine FCA-listed firm, and the FCA has published no warnings about fake versions of it. Scammers do copy real firms, though, so check that any contact details you were given match the ones on the register.
Is my money safe with Customer Experience People SA (PTY)?
Protection works through Huntswood Scotland Limited, the principal firm responsible for Customer Experience People SA (PTY)'s regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.
Does Customer Experience People SA (PTY) use any other names?
It trades as Huntswood South Africa.

Sources and links

The full report on Customer Experience People SA (PTY) Ltd

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