Echo Managed Services Ltd: FCA regulated?

Introducer appointed representative

This firm can only introduce you to its principal, and cannot give financial advice, recommend products, or arrange deals alone.

Appointed for 19 years
Protected through the principal
No FCA actions
Active company since 2000

Responsible principal firm

Homeserve Membership Limited Reference number: 312518 Authorised View firm →

What does this mean?

An introducer appointed representative can only pass your details to its principal firm. It cannot recommend products, give financial advice, or arrange deals on its own.
Echo Managed Services Ltd (FRN 459585) introduces customers to Homeserve Membership Limited (FRN 312518). Any regulated advice or arranging is done by the principal, not Echo Managed Services.
Example: if Echo Managed Services refers you to a financial adviser, the advice should come from the principal firm, not from Echo Managed Services itself.
Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.

Website, phone number and address

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

Website

echo-ms.com (opens in a new tab)
Phone number

01922 638282
Address

Green Lane, Walsall, West Midlands, WS2 7PD, United Kingdom

In the full report: 3 background checks

When echo-ms.com first appeared online, and whether it can receive email
What kind of line 01922 638282 is, and the other firm that gives it
Who else gives the postcode WS2 7PD

Other names (1)

If you were contacted under any of these names, it is this firm.

Echo Trading name: A name it trades under now.

FCA permissions and consumer protection

Protection through the principal firm
Protection works through Homeserve Membership Limited, the principal firm responsible for this firm's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.
Complaints Ombudsman, free
You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.

FCA disciplinary action and complaints

No FCA disciplinary action.

The Financial Ombudsman Service only publishes complaint figures for firms with 30 or more new complaints in six months, so there are none here for this firm.

Companies House record

The company behind the firm: its status, age, registered office and directors.

Company name: ECHO MANAGED SERVICES LIMITED
Company number: 04102885 (opens Companies House in a new tab)
Company status: Active
Company type: Private limited company
Incorporated: 6 November 2000 (25 years old)
Registered office: Matches the FCA register address ✓
Nature of business: Activities of call centres (SIC 82200)

Directors and company secretaries

Name	Role	Born	Appointed	Other companies
Hayley Louise Monks	Director	Apr 1971	16 Dec 2024	8 other companies
Barry Philip Hayward	Director	Jan 1979	28 Apr 2025	29 other companies
Michael Leslie Horn	Director	Jul 1970	22 Oct 2025	24 other companies
Caroline Ann Stretton	Secretary	Not published	29 Apr 2020	–

Other companies run by these 3 directors

A firm is run by people, and their other companies are their track record: what they built, what closed, and anything that failed. It is the check most people never think to make.

other companies: 51
closed down: 3
run together: 10

In the full report: all 51 companies, named

What each company does, and whether it is still trading
Which of these 3 directors sit on each board, and since when
Any that went into liquidation or administration
The 10 companies these 3 directors run together
All 27 people who have ever been directors, with their dates

Key dates in its history

Echo Managed Services’s history from the FCA register and Companies House, newest first.

Key events (3) All events (53)

2016

6 April 2016

South Staffordshire Limited took control (75–100% of shares)

Companies House

2006

2 November 2006

Became an introducer appointed representative

FCA register

2000

6 November 2000

Incorporated at Companies House

Companies House

In the full report: all 53 events

All 53 events in its history (3 shown here)
Every director appointment and resignation: 49

Firms connected to Echo Managed Services

Other FCA-listed firms that share a director, phone number or address with Echo Managed Services. A link shows who the firm is tied to, not whether either can be trusted.

connected firm: 1
share its phone number: 1
share its postcode: 1

In the full report: the connected firm, named

How it is linked: the same phone number (1), the same postcode (1)
Who links it to this firm: the named directors, with dates

Firms like Echo Managed Services

Other firms of the same type (insurance broker), nearest first.

In Walsall

Aldridge Mortgages & Protection LimitedWalsallAppointed representative Choice Finance Mortgages & Financial Solutions LimitedWalsallAppointed representative LS Insurance Solutions LtdWalsallAppointed representative Meridian Fp LtdWalsallAppointed representative Mortgagenie LtdWalsallAppointed representative Save Direct LtdWalsallAppointed representative

Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.

Get the full report on Echo Managed Services

Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.

51 other companies its directors have run, named
3 background checks on its contact details
All 53 events in its history
1 connected firm, named, and who links them

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Frequently asked questions about this firm

Is Echo Managed Services Ltd FCA authorised?

Echo Managed Services Ltd (FRN 459585) is not directly authorised. It is an appointed representative acting under the responsibility of a directly authorised principal firm.

What does introducer appointed representative mean for Echo Managed Services?

An introducer appointed representative can only pass your details to its principal firm. It cannot recommend products, give financial advice, or arrange deals on its own. Echo Managed Services Ltd (FRN 459585) introduces customers to Homeserve Membership Limited (FRN 312518). Any regulated advice or arranging is done by the principal, not Echo Managed Services. Example: if Echo Managed Services refers you to a financial adviser, the advice should come from the principal firm, not from Echo Managed Services itself. Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.

What is Echo Managed Services’ phone number and website?

The FCA register lists the phone number 01922 638282 and the website echo-ms.com for Echo Managed Services. If you were given different contact details, use these to check with the firm before going any further. The same number is also given by one other FCA firm.

Is Echo Managed Services a scam or clone?

Echo Managed Services is a genuine FCA-listed firm, and the FCA has published no warnings about fake versions of it. Scammers do copy real firms, though, so check that any contact details you were given match the ones on the register.

Is my money safe with Echo Managed Services?

Protection works through Homeserve Membership Limited, the principal firm responsible for Echo Managed Services's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.

Who owns Echo Managed Services?

Echo Managed Services is owned by South Staffordshire Limited, which holds 75–100% of shares, 75–100% of votes and can appoint and remove the board, since 6 April 2016.

Who runs Echo Managed Services?

Companies House lists 3 directors of Echo Managed Services: Hayley Louise Monks, Barry Philip Hayward and Michael Leslie Horn.

How long has Echo Managed Services been in business?

The company was formed on 6 November 2000.

Does Echo Managed Services use any other names?

It trades as Echo.