Flight Centre (UK) Limited: FCA regulated?

Appointed representative

This firm does not hold FCA authorisation of its own, and acts under a principal firm, which is legally responsible for its regulated business.

Appointed for 19 years
Protected through the principal
No FCA actions
Active company since 1994

Responsible principal firm

Itc Compliance Limited Reference number: 313486 Authorised View firm →

What does this mean?

An appointed representative (AR) can carry out regulated financial services, but is not directly authorised by the FCA. A principal firm holds the authorisation and is legally responsible for the AR's conduct.
Flight Centre (UK) Limited (FRN 459156) is an AR of Itc Compliance Limited (FRN 313486). When you use Flight Centre (UK)'s services, the FCA authorisation sits with the principal firm.
Example: if you take financial advice from Flight Centre (UK), complaints and compensation usually follow the same rules as dealing with the principal, but this depends on the product and your circumstances.
Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.

Website, phone number and address

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

Website

flightcentre.co.uk (opens in a new tab)
Phone number

020 8336 8084
Address

Flight Centre (UK) Ltd, 120 The Broadway, London, Merton, SW19 1RH, United Kingdom

In the full report: 3 background checks

When flightcentre.co.uk first appeared online, and whether it can receive email
What kind of line 020 8336 8084 is
Who else gives the postcode SW19 1RH

Other names (5)

If you were contacted under any of these names, it is this firm.

AuntBetty Trading name: A name it trades under now.
BYOjet Trading name: A name it trades under now.
Flight Centre FCM Trading name: A name it trades under now.
Mayfair Flight Centre Trading name: A name it trades under now.
Student Universe Trading name: A name it trades under now.

FCA permissions and consumer protection

Protection through the principal firm
Protection works through Itc Compliance Limited, the principal firm responsible for this firm's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.
Complaints Ombudsman, free
You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.

FCA disciplinary action and complaints

No FCA disciplinary action.

The Financial Ombudsman Service only publishes complaint figures for firms with 30 or more new complaints in six months, so there are none here for this firm.

Companies House record

The company behind the firm: its status, age, registered office and directors.

Company number: 02937210 (opens Companies House in a new tab)
Company status: Active
Company type: Private limited company
Incorporated: 9 June 1994 (32 years old)
Registered office: 4th Floor 120 The Broadway, Wimbledon, London, SW19 1RH, England
Nature of business: Travel agency activities (SIC 79110)

Directors and company secretaries

Name	Role	Born	Appointed	Other companies
Adam Murray	Director	May 1973	1 Jul 2020	33 other companies
Steven Norris	Director	Nov 1976	1 Jul 2020	10 other companies
Adam Murray	Secretary	Not published	17 Apr 2009	–

Other companies run by these 2 directors

A firm is run by people, and their other companies are their track record: what they built, what closed, and anything that failed. It is the check most people never think to make.

other companies: 33
closed down: 13
are FCA-registered: 2

In the full report: all 33 companies, named

What each company does, and whether it is still trading
Which of these 2 directors sit on each board, and since when
Any that went into liquidation or administration
The 2 on the FCA register
The 10 companies these 2 directors run together
All 12 people who have ever been directors, with their dates

Key dates in its history

Flight Centre (UK)’s history from the FCA register and Companies House, newest first.

Key events (4) All events (27)

2025

31 July 2025

Changed its registered name from "Flight Centre ( UK ) Limited"

FCA register

2020

1 July 2020

Board replaced: both directors left and 2 new directors took over

Companies House

2006

26 October 2006

Became an appointed representative

FCA register

1994

9 June 1994

Incorporated at Companies House

Companies House

In the full report: all 27 events

All 27 events in its history (4 shown here)
Every director appointment and resignation: 18

Firms connected to Flight Centre (UK)

Other FCA-listed firms that share a director, phone number or address with Flight Centre (UK). A link shows who the firm is tied to, not whether either can be trusted.

connected firms: 2
share a director: 2

In the full report: all 2 connected firms, named

How each is linked: shared directors (2)
Who links each one: the named directors, with dates

Firms like Flight Centre (UK)

Other firms of the same type (insurance broker), nearest first.

In London

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Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.

Get the full report on Flight Centre (UK)

Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.

33 other companies its directors have run, named
3 background checks on its contact details
All 27 events in its history
2 connected firms, named, and who links them

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Frequently asked questions about this firm

Is Flight Centre (UK) Limited FCA authorised?

Flight Centre (UK) Limited (FRN 459156) is not directly authorised. It is an appointed representative acting under the responsibility of a directly authorised principal firm.

What does appointed representative mean for Flight Centre (UK)?

An appointed representative (AR) can carry out regulated financial services, but is not directly authorised by the FCA. A principal firm holds the authorisation and is legally responsible for the AR's conduct. Flight Centre (UK) Limited (FRN 459156) is an AR of Itc Compliance Limited (FRN 313486). When you use Flight Centre (UK)'s services, the FCA authorisation sits with the principal firm. Example: if you take financial advice from Flight Centre (UK), complaints and compensation usually follow the same rules as dealing with the principal, but this depends on the product and your circumstances. Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.

What is Flight Centre (UK)’s phone number and website?

The FCA register lists the phone number 020 8336 8084 and the website flightcentre.co.uk for Flight Centre (UK). If you were given different contact details, use these to check with the firm before going any further.

Is Flight Centre (UK) a scam or clone?

Flight Centre (UK) is a genuine FCA-listed firm, and the FCA has published no warnings about fake versions of it. Scammers do copy real firms, though, so check that any contact details you were given match the ones on the register.

Is my money safe with Flight Centre (UK)?

Protection works through Itc Compliance Limited, the principal firm responsible for Flight Centre (UK)'s regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.

Who runs Flight Centre (UK)?

Companies House lists 2 directors of Flight Centre (UK): Adam Murray and Steven Norris.

How long has Flight Centre (UK) been in business?

The company was formed on 9 June 1994.

Does Flight Centre (UK) use any other names?

It trades as AuntBetty, BYOjet, Flight Centre FCM, Mayfair Flight Centre and Student Universe.