Frasers Group Financial Services Limited

Reference number: 311908

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Authorised by the FCA

This firm is on the FCA register and authorised to carry out regulated activities.

Website, phone number and address

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

In the full report: 3 background checks

  • When frasersplus.com first appeared online, and whether it can receive email
  • What kind of line 0344 245 9200 is, and the 10 other firms that give it
  • Who else gives the postcode BB5 5JB
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Other names (7)

If you were contacted under any of these names, it is this firm.

  • Frasers Plus Trading name
  • Express Gifts Ltd Former name
  • Studio Retail Limited Former name
  • Ace Former trading name
  • Miller Fundraising Former trading name
  • Studio Former trading name
  • Webb Ivory Former trading name

FCA permissions and consumer protection

  • Manage or trade investments FSCS may apply
    Eligible investment and pension claims are typically FSCS-protected up to £85,000 per person, depending on the product and your circumstances.
  • Sell or arrange insurance FSCS may apply
    Eligible insurance claims may be FSCS-protected, often 90%, or 100% for compulsory or long-term cover.
  • Lend or arrange credit No FSCS cover
    Consumer credit is not covered by the FSCS, so there is no compensation scheme if the firm fails.
  • Complaints Ombudsman, free
    You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.
Show FCA detail (6 permissions)
  • Arranging (bringing about) deals in investments
  • Assisting in the administration and performance of a contract of insurance
  • Dealing in investments as agent
  • Entering into regulated credit agreement as Lender (Excluding high-cost short-term credit, bill of sale agreement, and home collected credit agreement)
  • Exercising/having right to exercise lender's rights and duties under a regulated credit agreement (excluding high-cost short-term credit, bill of sale agreement, and home collected credit agreement)
  • Making arrangements with a view to transactions in investments

Financial Ombudsman complaints

Ombudsman complaints

new complaints, January–June 2025
101
upheld, against a 31% median
26%
about banking and credit
101

A bigger firm gets more complaints simply because it has more customers.

Companies House record

The company behind the firm: its status, age, registered office and directors.

Company number
00718151
Company status
Active
Company type
Private limited company
Incorporated
16 March 1962 (64 years old)
Registered office
Express House Petre Road, Clayton Business Park, Accrington, Lancashire, BB5 5JB, United Kingdom
Nature of business
  • Retail sale via mail order houses or via Internet (SIC 47910)

Directors and company secretaries

Name Role Born Appointed Other companies
Robert Stephen Palmer Director Mar 1957 5 Apr 2022 4 other companies
Michael Gerard Torpey Director Apr 1959 5 Jul 2022 2 other companies
David Edward Twigg Director Apr 1976 1 Feb 2023 4 other companies
Paul Robert Kendrick Director Jul 1967 20 Nov 2023 6 other companies

Other companies run by these 4 directors

A firm is run by people, and their other companies are their track record: what they built, what closed, and anything that failed. It is the check most people never think to make.

other companies
10
closed down
2
are FCA-registered
2

In the full report: all 10 companies, named

  • What each company does, and whether it is still trading
  • Which of these 4 directors sit on each board, and since when
  • Any that went into liquidation or administration
  • The 2 on the FCA register
  • The 5 companies these 4 directors run together
  • All 40 people who have ever been directors, with their dates
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Key dates in its history

Frasers Group Financial Services’s history from the FCA register and Companies House, newest first.

Key events (11) All events (99)

2025

10 October 2025

  • Fgfs Holdco Limited took control (75–100% of shares)
  • Frasers Group PLC gave up control

Companies House

2023

31 May 2023

  • Changed its registered name from "Studio Retail Limited"

FCA register

2022

24 February 2022

  • Frasers Group PLC took control (75–100% of shares)
  • Studio Retail Group PLC gave up control

Companies House

2019

7 January 2019

  • Changed its registered name from "Express Gifts Ltd"

FCA register

2016

6 April 2016

  • Studio Retail Group PLC took control (75–100% of shares)

Companies House

2013

1 April 2013

  • Regulated by the FCA from this date

FCA register

2005

14 January 2005

  • Regulated by the Financial Services Authority from this date
  • Became authorised by the FCA

FCA register

1962

16 March 1962

  • Incorporated at Companies House

Companies House

In the full report: all 99 events

  • All 99 events in its history (11 shown here)
  • Every director appointment and resignation: 76
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Firms connected to Frasers Group Financial Services

Other FCA-listed firms that share a director, phone number or address with Frasers Group Financial Services. A link shows who the firm is tied to, not whether either can be trusted.

connected firms
12
share a director
1
share its phone number
10

In the full report: all 12 connected firms, named

  • How each is linked: shared directors (1), the same phone number (10), the same postcode (1)
  • Who links each one: the named directors, with dates
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Firms like Frasers Group Financial Services

Other firms of the same type (lender), nearest first.

In Accrington

East Lancashire Moneyline (IPS) LimitedAccringtonAuthorisedAlpha Personal CreditAccringtonAuthorisedDavid J Miller Insurance Brokers LimitedAccringtonAuthorisedBriggs R LimitedAccringtonAuthorised

Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.

Get the full report on Frasers Group Financial Services

Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.

  • 10 other companies its directors have run, named
  • 3 background checks on its contact details
  • All 99 events in its history
  • 12 connected firms, named, and who links them

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Frequently asked questions about this firm

Is Frasers Group Financial Services Limited FCA authorised?
Yes, Frasers Group Financial Services Limited (FRN 311908) is authorised by the FCA to carry out regulated activities. It has held its current authorisation since January 2005 and works as a lender. The FCA has placed no limits on its permissions.
What is Frasers Group Financial Services’ phone number and website?
The FCA register lists the phone number 0344 245 9200 and the website frasersplus.com for Frasers Group Financial Services. If you were given different contact details, use these to check with the firm before going any further. The same number is also given by 10 other FCA firms.
Is Frasers Group Financial Services a scam or clone?
Frasers Group Financial Services is a genuine FCA-listed firm, and the FCA has published no warnings about fake versions of it. Scammers do copy real firms, though, so check that any contact details you were given match the ones on the register.
Is my money safe with Frasers Group Financial Services?
Its FCA permissions do not allow it to hold or control client money. It depends on the product, but eligible claims may be protected by the FSCS. You can also refer complaints about Frasers Group Financial Services to the Financial Ombudsman Service, free of charge.
Who owns Frasers Group Financial Services?
Frasers Group Financial Services is owned by Fgfs Holdco Limited, which holds 75–100% of shares, 75–100% of votes and can appoint and remove the board, since 10 October 2025. Before that, it was controlled by Studio Retail Group PLC and Frasers Group PLC.
Who runs Frasers Group Financial Services?
Companies House lists 4 directors of Frasers Group Financial Services: Robert Stephen Palmer, Michael Gerard Torpey, David Edward Twigg and Paul Robert Kendrick.
How long has Frasers Group Financial Services been in business?
The company was formed on 16 March 1962, and has held its current FCA authorisation since January 2005.
How many complaints does Frasers Group Financial Services get?
In January–June 2025, the Financial Ombudsman Service received 101 new complaints about Frasers Group Financial Services, and upheld 26% of those it decided.
Does Frasers Group Financial Services use any other names?
It trades as Frasers Plus. It has previously used 6 other names, including Express Gifts Ltd, Studio Retail Limited and Ace.

Sources and links

The full report on Frasers Group Financial Services Limited

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