Hays Travel Limited
Reference number: 492562
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Appointed representative
This firm does not hold FCA authorisation of its own, and acts under a principal firm, which is legally responsible for its regulated business.
- Appointed for 17 years
- Protected through the principal
- No FCA actions
- Active company since 1986
- One of its directors is also a director of a firm that is no longer authorised
Responsible principal firm
Rush Insurance Services Limited Reference number: 714385 View firm →What does this mean?
- An appointed representative (AR) can carry out regulated financial services, but is not directly authorised by the FCA. A principal firm holds the authorisation and is legally responsible for the AR's conduct.
- Hays Travel Limited (FRN 492562) is an AR of Rush Insurance Services Limited (FRN 714385). When you use Hays Travel's services, the FCA authorisation sits with the principal firm.
- Example: if you take financial advice from Hays Travel, complaints and compensation usually follow the same rules as dealing with the principal, but this depends on the product and your circumstances.
- Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.
Website, phone number and address
Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.
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Phone number
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Address
Gilbridge House, Keel Square, High Street West, Sunderland, Tyne and Wear, SR1 3HA, United Kingdom
In the full report: 3 background checks
- When hays-travel.co.uk first appeared online, and whether it can receive email
- What kind of line 0191 814 8046 is
- Who else gives the postcode SR1 3HA
Other names (4)
If you were contacted under any of these names, it is this firm.
- Bath Travel Trading name: A name it trades under now.
- Hays Tour Operating Trading name: A name it trades under now.
- The Original Travel House Trading name: A name it trades under now.
- Love Holidays Former trading name: A name it used to trade under.
FCA permissions and consumer protection
- Protection through the principal firmProtection works through Rush Insurance Services Limited, the principal firm responsible for this firm's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.
- Complaints Ombudsman, freeYou can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.
FCA disciplinary action and complaints
No FCA disciplinary action.
The Financial Ombudsman Service only publishes complaint figures for firms with 30 or more new complaints in six months, so there are none here for this firm.
Companies House record
The company behind the firm: its status, age, registered office and directors.
- Company number
- 01990682 (opens Companies House in a new tab)
- Company status
- Active
- Company type
- Private limited company
- Incorporated
- 18 February 1986 (40 years old)
- Registered office
- Gilbridge House, Keel Square, Sunderland, SR1 3HA, England
- Nature of business
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- Travel agency activities (SIC 79110)
Directors and company secretaries
| Name | Role | Born | Appointed | Other companies |
|---|---|---|---|---|
| Irene Hays | Director | Feb 1954 | 31 Jan 2008 | 8 other companies |
| Jane Elizabeth Schumm | Director | Feb 1969 | 27 Jul 2010 | 16 other companies |
| Jonathon Robert Woodall-Johnston | Director | Jun 1988 | 16 Nov 2020 | None |
| Kenneth Peter Campling | Director | May 1963 | 26 Jul 2021 | 67 other companies |
| Joanna Natalia Rzynowska | Director | Jul 1960 | 1 Nov 2023 | None |
| Helen Margaret Milford | Director | Jul 1967 | 1 Jan 2024 | None |
| Tricia Anne Birmingham | Director | Oct 1974 | 1 Sep 2025 | 1 other company |
| Mohsen Ghasempour (Dr) | Director | Jan 1984 | 1 Oct 2025 | 1 other company |
| Elizabeth Ann Crosier | Director | Aug 1982 | 1 May 2026 | None |
Other companies run by these 9 directors
A firm is run by people, and their other companies are their track record: what they built, what closed, and anything that failed. It is the check most people never think to make.
- other companies
- 70
- closed down
- 28
- are FCA-registered
- 3
In the full report: all 70 companies, named
- What each company does, and whether it is still trading
- Which of these 9 directors sit on each board, and since when
- Any that went into liquidation or administration
- The 3 on the FCA register, including one no longer authorised
- The 19 companies these 9 directors run together
- All 44 people who have ever been directors, with their dates
Key dates in its history
Hays Travel’s history from the FCA register and Companies House, newest first.
2025
20 November 2025
- Hays Travel Group Limited took control (75–100% of shares)
- Irene Hays stopped being the majority owner
- Philip Clare no longer holds 25–50% of the votes
Companies House
2021
13 November 2021
- John Hays stopped being a part-owner
Companies House
27 September 2021
- Philip Clare gained 25–50% of the votes
Companies House
2016
6 April 2016
- Irene Hays became the majority owner (50–75% of shares)
- John Hays became a part-owner (25–50% of shares)
Companies House
2008
8 December 2008
- Became an appointed representative
FCA register
1986
18 February 1986
- Incorporated at Companies House
Companies House
In the full report: all 92 events
- All 92 events in its history (9 shown here)
- Every director appointment and resignation: 78
Firms connected to Hays Travel
Other FCA-listed firms that share a director, phone number or address with Hays Travel. A link shows who the firm is tied to, not whether either can be trusted.
- connected firms
- 3
- no longer authorised
- 1
- share a director
- 3
In the full report: all 3 connected firms, named
- How each is linked: shared directors (3)
- Who links each one: the named directors, with dates
Firms like Hays Travel
Other firms of the same type (insurance broker), nearest first.
In Sunderland
Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.
Get the full report on Hays Travel
Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.
- 70 other companies its directors have run, named
- 3 background checks on its contact details
- All 92 events in its history
- 3 connected firms, named, and who links them
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Frequently asked questions about this firm
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Sources and links
- Its entry on the FCA register register.fca.org.uk
- Its Companies House record gov.uk
- Complaints the Financial Ombudsman Service can help with financial-ombudsman.org.uk
- Report a scam to the FCA fca.org.uk