National House-Building Council

Reference number: 202261

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Authorised by the FCA

This firm is on the FCA register and authorised to carry out regulated activities.

Website, phone number and address

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

In the full report: 3 background checks

  • When nhbc.co.uk first appeared online, and whether it can receive email
  • What kind of line 0344 633 1000 is
  • Who else gives the postcode MK5 8FP
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Other names (1)

If you were contacted under any of these names, it is this firm.

  • NHBC Trading name

FCA permissions and consumer protection

  • Hold or safeguard your money FSCS may apply
    Eligible deposits are typically protected by the FSCS up to £120,000 per person, per banking group.
  • Give regulated advice FSCS may apply
    A claim for unsuitable advice is itself FSCS-protected, up to the limit that applies to the product you were advised on.
  • Manage or trade investments FSCS may apply
    Eligible investment and pension claims are typically FSCS-protected up to £85,000 per person, depending on the product and your circumstances.
  • Sell or arrange insurance FSCS may apply
    Eligible insurance claims may be FSCS-protected, often 90%, or 100% for compulsory or long-term cover.
  • Complaints Ombudsman, free
    You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.
Show FCA detail (9 permissions)
  • Accepting Deposits
  • Advising on investments (except on Pension Transfers and Pension Opt Outs)
  • Advising on P2P agreements
  • Arranging (bringing about) deals in investments
  • Assisting in the administration and performance of a contract of insurance
  • Carrying out contracts of insurance
  • Dealing in investments as agent
  • Effecting contracts of insurance
  • Making arrangements with a view to transactions in investments

Financial Ombudsman complaints

Ombudsman complaints

new complaints, January–June 2025
110
upheld, against a 31% median
24%
about insurance
110

A bigger firm gets more complaints simply because it has more customers.

Companies House record

The company behind the firm: its status, age, registered office and directors.

Company number
00320784
Company status
Active
Company type
Private company limited by guarantee
Incorporated
17 November 1936 (89 years old)
Registered office
Nhbc House, Davy Avenue, Knowlhill, Milton Keynes, Bucks, MK5 8FP
Nature of business
  • Non-life insurance (SIC 65120)

Directors and company secretaries

Name Role Born Appointed Other companies
Paul Bishop Director Feb 1954 1 Nov 2016 None
Alison Sarah Burns Director Sep 1963 15 Oct 2019 13 other companies
Alan Martin Rubenstein Director Sep 1956 11 Feb 2020 19 other companies
David Myles Campbell Director Aug 1965 15 Apr 2020 58 other companies
Teresa Robson-Capps (Dr) Director Mar 1955 1 Jul 2021 None
Tesula Mohindra Director Nov 1966 1 Jul 2021 17 other companies
Elizabeth Mary Susan Austerberry Director Nov 1956 1 Aug 2022 19 other companies
Timothy Mark Beale Director Dec 1976 17 Sep 2025 19 other companies
Paul James Turner Director Jun 1971 23 Sep 2025 21 other companies
Bernadette Mary Kelly Director Mar 1964 13 Oct 2025 4 other companies
Keith Gerald Davies Director Nov 1967 26 Feb 2026 7 other companies
Sarah Maillet Director Dec 1966 29 May 2026 2 other companies
Neha Sutton Secretary Not published 1 Aug 2026 –

Other companies run by these 12 directors

A firm is run by people, and their other companies are their track record: what they built, what closed, and anything that failed. It is the check most people never think to make.

other companies
176
closed down
38
are FCA-registered
23

In the full report: all 176 companies, named

  • What each company does, and whether it is still trading
  • Which of these 12 directors sit on each board, and since when
  • Any that went into liquidation or administration
  • The 23 on the FCA register
  • The 2 companies these 12 directors run together
  • All 74 people who have ever been directors, with their dates
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Key dates in its history

National House-Building Council’s history from the FCA register and Companies House, newest first.

Key events (6) All events (145)

2013

1 April 2013

  • Regulated by the FCA from this date
  • Regulated by the Prudential Regulation Authority from this date

FCA register

2001

1 December 2001

  • Regulated by the Financial Services Authority from this date
  • Became authorised by the FCA

FCA register

1936

17 November 1936

  • Incorporated at Companies House

Companies House

1901

1 January 1901

  • Supervised by HM Treasury under the money laundering rules from this date

FCA register

In the full report: all 145 events

  • All 145 events in its history (6 shown here)
  • Every director appointment and resignation: 135
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Firms connected to National House-Building Council

Other FCA-listed firms that share a director, phone number or address with National House-Building Council. A link shows who the firm is tied to, not whether either can be trusted.

connected firms
9
share a director
8
share its postcode
1

In the full report: all 9 connected firms, named

  • How each is linked: shared directors (8), the same postcode (1)
  • Who links each one: the named directors, with dates
  • 4 past links through former directors
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Firms like National House-Building Council

Other firms of the same type (insurer), nearest first.

Elsewhere in the UK

Chubb European Group SELondonAuthorisedRAC Insurance LimitedWalsallAuthorisedGreat Lakes Insurance UK LimitedLondonAuthorisedAviva Insurance LimitedNorwichAuthorisedAviva Life & Pensions UK LimitedYorkAuthorisedBritish Gas Insurance LimitedWindsorAuthorised

Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.

Get the full report on National House-Building Council

Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.

  • 176 other companies its directors have run, named
  • 3 background checks on its contact details
  • All 145 events in its history
  • 9 connected firms, named, and who links them

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Frequently asked questions about this firm

Is National House-Building Council FCA authorised?
Yes, National House-Building Council (FRN 202261) is authorised by the FCA to carry out regulated activities. It has held its current authorisation since December 2001 and works as an insurer. The FCA has placed no limits on its permissions.
What is National House-Building Council’s phone number and website?
The FCA register lists the phone number 0344 633 1000 and the website nhbc.co.uk for National House-Building Council. If you were given different contact details, use these to check with the firm before going any further.
Is National House-Building Council a scam or clone?
National House-Building Council is a genuine FCA-listed firm, and the FCA has published no warnings about fake versions of it. Scammers do copy real firms, though, so check that any contact details you were given match the ones on the register.
Is my money safe with National House-Building Council?
It may control client money but not hold it. It depends on the product, but eligible claims may be protected by the FSCS. You can also refer complaints about National House-Building Council to the Financial Ombudsman Service, free of charge.
Who runs National House-Building Council?
Companies House lists 12 directors of National House-Building Council: Paul Bishop, Alison Sarah Burns, Alan Martin Rubenstein, David Myles Campbell, Teresa Robson-Capps (Dr), Tesula Mohindra and 6 more.
How long has National House-Building Council been in business?
The company was formed on 17 November 1936, and has held its current FCA authorisation since December 2001.
How many complaints does National House-Building Council get?
In January–June 2025, the Financial Ombudsman Service received 110 new complaints about National House-Building Council, and upheld 24% of those it decided.
Does National House-Building Council use any other names?
It trades as NHBC.

Sources and links

The full report on National House-Building Council

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