Norwich City Services Limited: FCA regulated?

Introducer appointed representative

This firm can only introduce you to its principal, and cannot give financial advice, recommend products, or arrange deals alone.

Appointed for under a year
Protected through the principal
No FCA actions
Active company since 2020

Responsible principal firm

SME HCI Limited Reference number: 626422 Authorised View firm →

What does this mean?

An introducer appointed representative can only pass your details to its principal firm. It cannot recommend products, give financial advice, or arrange deals on its own.
Norwich City Services Limited (FRN 1062800) introduces customers to SME HCI Limited (FRN 626422). Any regulated advice or arranging is done by the principal, not Norwich City Services.
Example: if Norwich City Services refers you to a financial adviser, the advice should come from the principal firm, not from Norwich City Services itself.
Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.

Website, phone number and address

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

Website

norwichcityservices.co.uk (opens in a new tab)
Phone number

01603 989630
Address

N C S L, 22 Hurricane Way, Norwich, Norfolk, NR6 6EY, United Kingdom

In the full report: 3 background checks

When norwichcityservices.co.uk first appeared online, and whether it can receive email
What kind of line 01603 989630 is
Who else gives the postcode NR6 6EY

FCA permissions and consumer protection

Protection through the principal firm
Protection works through SME HCI Limited, the principal firm responsible for this firm's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.
Complaints Ombudsman, free
You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.

FCA disciplinary action and complaints

No FCA disciplinary action.

The Financial Ombudsman Service only publishes complaint figures for firms with 30 or more new complaints in six months, so there are none here for this firm.

Companies House record

The company behind the firm: its status, age, registered office and directors.

Company number: 12656036 (opens Companies House in a new tab)
Company status: Active
Company type: Private limited company
Incorporated: 9 June 2020 (6 years old)
Registered office: City Hall, St. Peters Street, Norwich, NR2 1NH, England
Nature of business: General cleaning of buildings (SIC 81210)
Disinfecting and exterminating services (SIC 81291)
Other cleaning services (SIC 81299)
Other service activities not elsewhere classified (SIC 96090)

Directors and company secretaries

Name	Role	Born	Appointed	Other companies
Keith George Carter	Director	Oct 1956	30 May 2023	4 other companies
Alistair Kim Merrick	Director	Oct 1961	30 May 2023	1 other company
Joanna Clare Sedley-Burke	Director	Apr 1968	30 May 2023	None
Benjamin Galbraith Ticehurst	Director	Feb 1962	21 Jul 2023	1 other company
Robert John Kelly	Director	Jan 1981	24 Mar 2025	None
David Alfred Armstrong	Director	Jun 1969	2 Feb 2026	11 other companies

Other companies run by these 6 directors

A firm is run by people, and their other companies are their track record: what they built, what closed, and anything that failed. It is the check most people never think to make.

other companies: 17
closed down: 7
is FCA-registered: 1

In the full report: all 17 companies, named

What each company does, and whether it is still trading
Which of these 6 directors sit on each board, and since when
Any that went into liquidation or administration
The one on the FCA register
All 18 people who have ever been directors, with their dates

Key dates in its history

Norwich City Services’s history from the FCA register and Companies House, newest first.

Key events (3) All events (33)

2026

24 September 2026

Became an introducer appointed representative

FCA register

2020

9 June 2020

Incorporated at Companies House
Norwich City Council took control (75–100% of shares)

Companies House

In the full report: all 33 events

All 33 events in its history (3 shown here)
Every director appointment and resignation: 30

Firms connected to Norwich City Services

Other FCA-listed firms that share a director, phone number or address with Norwich City Services. A link shows who the firm is tied to, not whether either can be trusted.

past link: 1

In the full report: all 0 connected firms, named

1 past link through former directors

Get the full report on Norwich City Services

Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.

17 other companies its directors have run, named
3 background checks on its contact details
All 33 events in its history

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Frequently asked questions about this firm

Is Norwich City Services Limited FCA authorised?

Norwich City Services Limited (FRN 1062800) is not directly authorised. It is an appointed representative acting under the responsibility of a directly authorised principal firm.

What does introducer appointed representative mean for Norwich City Services?

An introducer appointed representative can only pass your details to its principal firm. It cannot recommend products, give financial advice, or arrange deals on its own. Norwich City Services Limited (FRN 1062800) introduces customers to SME HCI Limited (FRN 626422). Any regulated advice or arranging is done by the principal, not Norwich City Services. Example: if Norwich City Services refers you to a financial adviser, the advice should come from the principal firm, not from Norwich City Services itself. Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.

What is Norwich City Services’ phone number and website?

The FCA register lists the phone number 01603 989630 and the website norwichcityservices.co.uk for Norwich City Services. If you were given different contact details, use these to check with the firm before going any further.

Is Norwich City Services a scam or clone?

Norwich City Services is a genuine FCA-listed firm, and the FCA has published no warnings about fake versions of it. Scammers do copy real firms, though, so check that any contact details you were given match the ones on the register.

Is my money safe with Norwich City Services?

Protection works through SME HCI Limited, the principal firm responsible for Norwich City Services's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.

Who owns Norwich City Services?

Companies House lists one person with significant control of Norwich City Services: Norwich City Council (75–100% of shares).

Who runs Norwich City Services?

Companies House lists 6 directors of Norwich City Services: Keith George Carter, Alistair Kim Merrick, Joanna Clare Sedley-Burke, Benjamin Galbraith Ticehurst, Robert John Kelly and David Alfred Armstrong.

How long has Norwich City Services been in business?

The company was formed on 9 June 2020.