Pet Proactive Limited: FCA regulated?

Appointed representative

This firm does not hold FCA authorisation of its own, and acts under a principal firm, which is legally responsible for its regulated business.

Appointed for 5 years
Protected through the principal
No FCA actions
Active company since 2019
Accounts filed up to 31 December 2025

Responsible principal firm

Pro MGA Solutions Ltd Reference number: 770419 Authorised View firm →

What does this mean?

An appointed representative (AR) can carry out regulated financial services, but is not directly authorised by the FCA. A principal firm holds the authorisation and is legally responsible for the AR's conduct.
Pet Proactive Limited (FRN 959176) is an AR of Pro MGA Solutions Ltd (FRN 770419). When you use Pet Proactive's services, the FCA authorisation sits with the principal firm.
Example: if you take financial advice from Pet Proactive, complaints and compensation usually follow the same rules as dealing with the principal, but this depends on the product and your circumstances.
Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.

Website, phone number and address

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

Website

petproactive.pet (opens in a new tab)
Phone number

020 8142 9268
Address

16 Bridge Road, Haywards Heath, West Sussex, RH16 1UA, United Kingdom

In the full report: 3 background checks

When petproactive.pet first appeared online, and whether it can receive email
What kind of line 020 8142 9268 is
Who else gives the postcode RH16 1UA

FCA permissions and consumer protection

Protection through the principal firm
Protection works through Pro MGA Solutions Ltd, the principal firm responsible for this firm's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.
Complaints Ombudsman, free
You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.

FCA disciplinary action and complaints

No FCA disciplinary action.

The Financial Ombudsman Service only publishes complaint figures for firms with 30 or more new complaints in six months, so there are none here for this firm.

Companies House record

The company behind the firm: its status, age, registered office and directors.

Company number: 12307238 (opens Companies House in a new tab)
Company status: Active
Company type: Private limited company
Incorporated: 11 November 2019 (6 years old)
Registered office: Delta House, 16 Bridge Road, Haywards Heath, West Sussex, RH16 1UA, England
Nature of business: Business and domestic software development (SIC 62012)
Activities of insurance agents and brokers (SIC 66220)

Directors and company secretaries

Name	Role	Born	Appointed	Other companies
Elizabeth Carroll Graham	Director	May 1978	11 Nov 2019	2 other companies
Alexander William Banks	Director	Oct 1977	3 Sep 2020	4 other companies
Daniel John Maleary	Director	Oct 1967	29 Nov 2021	30 other companies
Matthew Rolph	Director	Mar 1971	1 Dec 2021	1 other company

Other companies run by these 4 directors

A firm is run by people, and their other companies are their track record: what they built, what closed, and anything that failed. It is the check most people never think to make.

other companies: 36
closed down: 5
went insolvent: 1

In the full report: all 36 companies, named

What each company does, and whether it is still trading
Which of these 4 directors sit on each board, and since when
The one that went into liquidation or administration
The 20 on the FCA register
The 1 company these 4 directors run together

Filed accounts and finances

Year to 31 December 2025Small company accountsNot audited

Net assets

£127k

−54% from £275k

Cash at bank

£19.5k

−92% from £247k

Employees (average)

7

+17% from 6

Owed within a year

£116k

+24% from £94.0k

Assets and liabilities

In the full report: all 5 years of accounts

Every year from 2020 to 2025
The chart, over every year
Every filed figure, year by year

About these figures

Turnover: Money taken from sales in the year, before any costs.
Profit before tax: What was left after the year’s costs, before corporation tax. A minus figure is a loss.
Net assets, or total equity: Everything the company owns minus everything it owes. A minus figure means it owes more than it owns.
Total assets and total liabilities: Everything the company owns, and everything it owes, on the last day of the year. The gap between them is its net assets.
Cash at bank: Money in the company’s accounts on the last day of the year.
Owed within a year, owed after a year: Debts and bills due in the next twelve months, and those due later.

There is no turnover or profit: small companies do not have to publish them.

Accounts filed at Companies House for company 12307238. Every figure is as filed, apart from total assets and total liabilities, which are added up from filed figures. Nothing is estimated.

Key dates in its history

Pet Proactive’s history from the FCA register and Companies House, newest first.

Key events (4) All events (8)

2021

28 September 2021

Became an appointed representative

FCA register

2020

7 August 2020

Alexander William Banks became a part-owner (25–50% of shares)

Companies House

2019

11 November 2019

Incorporated at Companies House
Elizabeth Carroll Graham became a part-owner (25–50% of shares)

Companies House

In the full report: all 8 events

All 8 events in its history (4 shown here)
Every director appointment and resignation: 4

Firms connected to Pet Proactive

Other FCA-listed firms that share a director, phone number or address with Pet Proactive. A link shows who the firm is tied to, not whether either can be trusted.

connected firms: 4
share its postcode: 4

In the full report: all 4 connected firms, named

How each is linked: the same postcode (4)
Who links each one: the named directors, with dates

Firms like Pet Proactive

Other firms of the same type (insurance broker), nearest first.

In Haywards Heath

British Parking AssociationHaywards HeathAppointed representative A G Streeter & J M LabanHaywards HeathAppointed representative Collinson Insurance Solutions Europe LimitedHaywards HeathAppointed representative Harwell Protection Group LimitedHaywards HeathAppointed representative MediaRoo LimitedHaywards HeathAppointed representative Appledore Consultants LimitedHaywards HeathAppointed representative

Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.

Get the full report on Pet Proactive

Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.

36 other companies its directors have run, named
3 background checks on its contact details
5 years of accounts, charted
All 8 events in its history
4 connected firms, named, and who links them

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Frequently asked questions about this firm

Is Pet Proactive Limited FCA authorised?

Pet Proactive Limited (FRN 959176) is not directly authorised. It is an appointed representative acting under the responsibility of a directly authorised principal firm.

What does appointed representative mean for Pet Proactive?

An appointed representative (AR) can carry out regulated financial services, but is not directly authorised by the FCA. A principal firm holds the authorisation and is legally responsible for the AR's conduct. Pet Proactive Limited (FRN 959176) is an AR of Pro MGA Solutions Ltd (FRN 770419). When you use Pet Proactive's services, the FCA authorisation sits with the principal firm. Example: if you take financial advice from Pet Proactive, complaints and compensation usually follow the same rules as dealing with the principal, but this depends on the product and your circumstances. Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.

What is Pet Proactive’s phone number and website?

The FCA register lists the phone number 020 8142 9268 and the website petproactive.pet for Pet Proactive. If you were given different contact details, use these to check with the firm before going any further.

Is Pet Proactive a scam or clone?

Pet Proactive is a genuine FCA-listed firm, and the FCA has published no warnings about fake versions of it. Scammers do copy real firms, though, so check that any contact details you were given match the ones on the register.

Is my money safe with Pet Proactive?

Protection works through Pro MGA Solutions Ltd, the principal firm responsible for Pet Proactive's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.

Who owns Pet Proactive?

Companies House lists 2 people with significant control of Pet Proactive: Mrs Elizabeth Carroll Graham (25–50% of shares) and Mr Alexander William Banks (25–50% of shares).

Who runs Pet Proactive?

Companies House lists 4 directors of Pet Proactive: Elizabeth Carroll Graham, Alexander William Banks, Daniel John Maleary and Matthew Rolph.

How long has Pet Proactive been in business?

The company was formed on 11 November 2019.

What do Pet Proactive’s latest accounts show?

Its latest accounts, to 31 December 2025, show net assets of £127k (−54% from £275k) and cash at bank of £19.5k (−92% from £247k).