Appointed representative
This firm does not hold FCA authorisation of its own, and acts under a principal firm, which is legally responsible for its regulated business.
Responsible principal firm
First Complete Limited Reference number: 435779 View firm →What does this mean?
- An appointed representative (AR) can carry out regulated financial services, but is not directly authorised by the FCA. A principal firm holds the authorisation and is legally responsible for the AR's conduct.
- The Mortgage Agents (Norfolk) Ltd (FRN 1054327) is an AR of First Complete Limited (FRN 435779). When you use The Mortgage Agents (Norfolk)'s services, the FCA authorisation sits with the principal firm.
- Example: if you take financial advice from The Mortgage Agents (Norfolk), complaints and compensation usually follow the same rules as dealing with the principal, but this depends on the product and your circumstances.
- Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.
Website, phone number and address
Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.
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No website on the FCA register
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Phone number
-
Address
17 Blackfriars Street, King's Lynn, Norfolk, PE30 1NN, United Kingdom
In the full report: 2 background checks
- What kind of line 01328 854243 is, and the other firm that gives it
- Who else gives the postcode PE30 1NN
Other names (1)
If you were contacted under any of these names, it is this firm.
- The Mortgage Agents Trading name: A name it trades under now.
FCA permissions and consumer protection
- Protection through the principal firmProtection works through First Complete Limited, the principal firm responsible for this firm's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.
- Complaints Ombudsman, freeYou can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.
FCA disciplinary action and complaints
No FCA disciplinary action.
The Financial Ombudsman Service only publishes complaint figures for firms with 30 or more new complaints in six months, so there are none here for this firm.
Companies House record
The company behind the firm: its status, age, registered office and directors.
- Company number
- 16714574 (opens Companies House in a new tab)
- Company status
- Active
- Company type
- Private limited company
- Incorporated
- 12 September 2025 (1 year old)
- Registered office
- 22-26 King Street, King's Lynn, Norfolk, PE30 1HJ, United Kingdom
- Nature of business
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- Activities auxiliary to financial intermediation not elsewhere classified (SIC 66190)
Directors and company secretaries
| Name | Role | Born | Appointed | Other companies |
|---|---|---|---|---|
| Shane David Ballard | Director | Jan 1975 | 12 Sep 2025 | 3 other companies |
| Mara Jane Newland | Director | Apr 1976 | 12 Sep 2025 | 1 other company |
| Ross Edward Nicholas | Director | May 1979 | 12 Sep 2025 | 1 other company |
| Laura Marie Robinson | Director | Jul 1985 | 12 Sep 2025 | 2 other companies |
Other companies run by these 4 directors
A firm is run by people, and their other companies are their track record: what they built, what closed, and anything that failed. It is the check most people never think to make.
- other companies
- 4
- closed down
- 1
- is FCA-registered
- 1
In the full report: all 4 companies, named
- What each company does, and whether it is still trading
- Which of these 4 directors sit on each board, and since when
- Any that went into liquidation or administration
- The one on the FCA register
- The 2 companies these 4 directors run together
Key dates in its history
The Mortgage Agents (Norfolk)’s history from the FCA register and Companies House, newest first.
2026
20 April 2026
- Became an appointed representative
FCA register
2025
12 September 2025
- Incorporated at Companies House
- Mara Jane Newland became a part-owner (25–50% of shares)
Companies House
In the full report: all 8 events
- All 8 events in its history (3 shown here)
- Every director appointment and resignation: 4
Firms connected to The Mortgage Agents (Norfolk)
Other FCA-listed firms that share a director, phone number or address with The Mortgage Agents (Norfolk). A link shows who the firm is tied to, not whether either can be trusted.
- connected firms
- 2
- share a director
- 1
- share its phone number
- 1
In the full report: all 2 connected firms, named
- How each is linked: shared directors (1), the same phone number (1), the same postcode (1)
- Who links each one: the named directors, with dates
Firms like The Mortgage Agents (Norfolk)
Other firms of the same type (mortgage adviser or broker), nearest first.
In King's Lynn
Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.
Get the full report on The Mortgage Agents (Norfolk)
Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.
- 4 other companies its directors have run, named
- 2 background checks on its contact details
- All 8 events in its history
- 2 connected firms, named, and who links them
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Frequently asked questions about this firm
Is The Mortgage Agents (Norfolk) Ltd FCA authorised?
What does appointed representative mean for The Mortgage Agents (Norfolk)?
What is The Mortgage Agents (Norfolk)’s phone number?
Is The Mortgage Agents (Norfolk) a scam or clone?
Is my money safe with The Mortgage Agents (Norfolk)?
Who owns The Mortgage Agents (Norfolk)?
Who runs The Mortgage Agents (Norfolk)?
How long has The Mortgage Agents (Norfolk) been in business?
Does The Mortgage Agents (Norfolk) use any other names?
Sources and links
- Its entry on the FCA register register.fca.org.uk
- Its Companies House record gov.uk
- Complaints the Financial Ombudsman Service can help with financial-ombudsman.org.uk
- Report a scam to the FCA fca.org.uk