Ticketmaster UK Limited: FCA regulated?

Appointed representative

This firm does not hold FCA authorisation of its own, and acts under a principal firm, which is legally responsible for its regulated business.

Appointed for 17 years
Protected through the principal
No FCA actions
Active company since 1991

Responsible principal firm

AWP Assistance UK Ltd Reference number: 311909 Authorised View firm →

What does this mean?

An appointed representative (AR) can carry out regulated financial services, but is not directly authorised by the FCA. A principal firm holds the authorisation and is legally responsible for the AR's conduct.
Ticketmaster UK Limited (FRN 495775) is an AR of AWP Assistance UK Ltd (FRN 311909). When you use Ticketmaster UK's services, the FCA authorisation sits with the principal firm.
Example: if you take financial advice from Ticketmaster UK, complaints and compensation usually follow the same rules as dealing with the principal, but this depends on the product and your circumstances.
Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.

This company holds another FCA record

A company can hold several FCA records, covering different parts of its business, and each one carries its own permissions and protection. The reference number you were given decides which record applies to you.

Ticketmaster UK Limited Reference number: 915785 Authorised

Website, phone number and address

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

Website

ticketmaster.co.uk (opens in a new tab)
Phone number

0333 321 9999
Address

30 St. John Street (Ticketmaster), London, Islington, EC1M 4AY, United Kingdom

In the full report: 3 background checks

When ticketmaster.co.uk first appeared online, and whether it can receive email
What kind of line 0333 321 9999 is
Who else gives the postcode EC1M 4AY

FCA permissions and consumer protection

Protection through the principal firm
Protection works through AWP Assistance UK Ltd, the principal firm responsible for this firm's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.
Complaints Ombudsman, free
You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.

FCA disciplinary action and complaints

No FCA disciplinary action.

The Financial Ombudsman Service only publishes complaint figures for firms with 30 or more new complaints in six months, so there are none here for this firm.

Companies House record

The company behind the firm: its status, age, registered office and directors.

Company number: 02662632 (opens Companies House in a new tab)
Company status: Active
Company type: Private limited company
Incorporated: 13 November 1991 (34 years old)
Registered office: 30 St. John Street, London, EC1M 4AY, England
Nature of business: Retail sale via mail order houses or via Internet (SIC 47910)
Other information technology service activities (SIC 62090)
Activities of call centres (SIC 82200)

Directors and company secretaries

Name	Role	Born	Appointed	Other companies
Selina Holliday Emeny	Director	Jul 1968	14 Dec 2011	181 other companies
Andrew John Parsons	Director	Dec 1975	23 Oct 2014	5 other companies
Ian James Fancy	Director	Aug 1977	21 Nov 2025	4 other companies

Other companies run by these 3 directors

A firm is run by people, and their other companies are their track record: what they built, what closed, and anything that failed. It is the check most people never think to make.

other companies: 182
closed down: 105
run together: 5

In the full report: all 182 companies, named

What each company does, and whether it is still trading
Which of these 3 directors sit on each board, and since when
Any that went into liquidation or administration
The 5 companies these 3 directors run together
All 33 people who have ever been directors, with their dates

Key dates in its history

Ticketmaster UK’s history from the FCA register and Companies House, newest first.

Key events (3) All events (66)

2016

6 April 2016

Tm Number One Limited took control (75–100% of shares)

Companies House

2009

30 January 2009

Became an appointed representative

FCA register

1991

13 November 1991

Incorporated at Companies House

Companies House

In the full report: all 66 events

All 66 events in its history (3 shown here)
Every director appointment and resignation: 63

Get the full report on Ticketmaster UK

Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.

182 other companies its directors have run, named
3 background checks on its contact details
All 66 events in its history

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Frequently asked questions about this firm

Is Ticketmaster UK Limited FCA authorised?

Ticketmaster UK Limited (FRN 495775) is not directly authorised. It is an appointed representative acting under the responsibility of a directly authorised principal firm.

What does appointed representative mean for Ticketmaster UK?

An appointed representative (AR) can carry out regulated financial services, but is not directly authorised by the FCA. A principal firm holds the authorisation and is legally responsible for the AR's conduct. Ticketmaster UK Limited (FRN 495775) is an AR of AWP Assistance UK Ltd (FRN 311909). When you use Ticketmaster UK's services, the FCA authorisation sits with the principal firm. Example: if you take financial advice from Ticketmaster UK, complaints and compensation usually follow the same rules as dealing with the principal, but this depends on the product and your circumstances. Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.

What is Ticketmaster UK’s phone number and website?

The FCA register lists the phone number 0333 321 9999 and the website ticketmaster.co.uk for Ticketmaster UK. If you were given different contact details, use these to check with the firm before going any further.

Is Ticketmaster UK a scam or clone?

Ticketmaster UK is a genuine FCA-listed firm, and the FCA has published no warnings about fake versions of it. Scammers do copy real firms, though, so check that any contact details you were given match the ones on the register.

Is my money safe with Ticketmaster UK?

Protection works through AWP Assistance UK Ltd, the principal firm responsible for Ticketmaster UK's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.

Who owns Ticketmaster UK?

Ticketmaster UK is owned by Tm Number One Limited, which holds 75–100% of shares, 75–100% of votes and can appoint and remove the board, since 6 April 2016.

Who runs Ticketmaster UK?

Companies House lists 3 directors of Ticketmaster UK: Selina Holliday Emeny, Andrew John Parsons and Ian James Fancy.

How long has Ticketmaster UK been in business?

The company was formed on 13 November 1991.