TUI UK Limited: FCA regulated?

Authorised by the FCA

This firm is on the FCA register and authorised to carry out regulated activities.

Authorised for 10 years
Complaints covered by the Ombudsman
No FCA actions
Active company since 1993

Website, phone number and address

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

Website

tui.co.uk (opens in a new tab)
Phone number

020 3451 2688
Address

Wigmore House, Wigmore Place, Wigmore Lane, Luton, Bedfordshire, LU2 9TN, United Kingdom

In the full report: 3 background checks

When tui.co.uk first appeared online, and whether it can receive email
What kind of line 020 3451 2688 is, and the 4 other firms that give it
Who else gives the postcode LU2 9TN

Other names (4)

If you were contacted under any of these names, it is this firm.

Crystal Ski Holidays Trading name: A name it trades under now.
First Choice Trading name: A name it trades under now.
TUI Trading name: A name it trades under now.
Thomson Former trading name: A name it used to trade under.

FCA permissions and consumer protection

Lend or arrange credit No FSCS cover
Consumer credit is not covered by the FSCS, so there is no compensation scheme if the firm fails.
Complaints Ombudsman, free
You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.

Show FCA detail (1 permission)

Credit Broking

FCA disciplinary action and complaints

No FCA disciplinary action.

The Financial Ombudsman Service only publishes complaint figures for firms with 30 or more new complaints in six months, so there are none here for this firm.

Companies House record

The company behind the firm: its status, age, registered office and directors.

Company number: 02830117 (opens Companies House in a new tab)
Company status: Active
Company type: Private limited company
Incorporated: 24 June 1993 (33 years old)
Registered office: Wigmore House, Wigmore Lane, Luton, Bedfordshire, LU2 9TN, United Kingdom
Nature of business: Travel agency activities (SIC 79110)
Tour operator activities (SIC 79120)

Directors and company secretaries

Name	Role	Born	Appointed	Other companies
Neil Drew Swanson	Director	Sep 1966	1 Jul 2023	16 other companies
Bartholomew Quinton Smith	Director	Apr 1988	20 Dec 2023	1 other company
Christopher Robert Graham Logan	Director	Sep 1977	11 Feb 2025	1 other company
Keir Seymour	Director	Sep 1986	15 Sep 2026	5 other companies

Other companies run by these 4 directors

A firm is run by people, and their other companies are their track record: what they built, what closed, and anything that failed. It is the check most people never think to make.

other companies: 16
closed down: 5
are FCA-registered: 2

In the full report: all 16 companies, named

What each company does, and whether it is still trading
Which of these 4 directors sit on each board, and since when
Any that went into liquidation or administration
The 2 on the FCA register
The 5 companies these 4 directors run together
All 77 people who have ever been directors, with their dates

Key dates in its history

Tui UK’s history from the FCA register and Companies House, newest first.

Key events (4) All events (161)

2016

17 October 2016

Regulated by the FCA from this date
Became authorised by the FCA

FCA register

14 September 2016

Tui Travel Holdings Limited took control (75–100% of shares)

Companies House

1993

24 June 1993

Incorporated at Companies House

Companies House

In the full report: all 161 events

All 161 events in its history (4 shown here)
Every director appointment and resignation: 150

Firms connected to Tui UK

Other FCA-listed firms that share a director, phone number or address with Tui UK. A link shows who the firm is tied to, not whether either can be trusted.

connected firms: 5
share a director: 3
share its phone number: 4

In the full report: all 5 connected firms, named

How each is linked: shared directors (3), the same phone number (4), the same postcode (4)
Who links each one: the named directors, with dates

Firms like Tui UK

Other firms of the same type (credit broker), nearest first.

In Luton

Hitesh Pravin GohilLutonAuthorised Kalpesh KatechiaLutonAuthorised Mark & Tracey HedgesLutonAuthorised Mr Mohammed SaghirLutonAuthorised Oomla LtdLutonAuthorised Thamsanqa DlaminiLutonAuthorised

Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.

Get the full report on Tui UK

Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.

16 other companies its directors have run, named
3 background checks on its contact details
All 161 events in its history
5 connected firms, named, and who links them

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Frequently asked questions about this firm

Is TUI UK Limited FCA authorised?

Yes, TUI UK Limited (FRN 738580) is authorised by the FCA to carry out regulated activities. It has held its current authorisation since October 2016 and works as a credit broker. The FCA has placed no limits on its permissions.

What is Tui UK’s phone number and website?

The FCA register lists the phone number 020 3451 2688 and the website tui.co.uk for Tui UK. If you were given different contact details, use these to check with the firm before going any further. The same number is also given by 4 other FCA firms.

Is Tui UK a scam or clone?

Tui UK is a genuine FCA-listed firm, and the FCA has published no warnings about fake versions of it. Scammers do copy real firms, though, so check that any contact details you were given match the ones on the register.

Is my money safe with Tui UK?

Its FCA permissions do not allow it to hold or control client money. Protection depends on which product you hold and how Tui UK handles your money, so check the specific product before you commit. You can also refer complaints about Tui UK to the Financial Ombudsman Service, free of charge.

Who owns Tui UK?

Tui UK is owned by Tui Travel Holdings Limited, which holds 75–100% of shares, 75–100% of votes and can appoint and remove the board, since 14 September 2016.

Who runs Tui UK?

Companies House lists 4 directors of Tui UK: Neil Drew Swanson, Bartholomew Quinton Smith, Christopher Robert Graham Logan and Keir Seymour.

How long has Tui UK been in business?

The company was formed on 24 June 1993, and has held its current FCA authorisation since October 2016.

Does Tui UK use any other names?

It trades as Crystal Ski Holidays, First Choice and TUI. It has previously used the name Thomson.