Appointed representative
This firm does not hold FCA authorisation of its own, and acts under a principal firm, which is legally responsible for its regulated business.
Responsible principal firm
Virgin Media Mobile Finance Limited Reference number: 626215 View firm →What does this mean?
- An appointed representative (AR) can carry out regulated financial services, but is not directly authorised by the FCA. A principal firm holds the authorisation and is legally responsible for the AR's conduct.
- Virgin Media Limited (FRN 652944) is an AR of Virgin Media Mobile Finance Limited (FRN 626215). When you use Virgin Media's services, the FCA authorisation sits with the principal firm.
- Example: if you take financial advice from Virgin Media, complaints and compensation usually follow the same rules as dealing with the principal, but this depends on the product and your circumstances.
- Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.
Website, phone number and address
Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.
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No website on the FCA register
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Phone number
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Address
500 Brook Drive, Reading, Berkshire, RG2 6UU, United Kingdom
In the full report: 2 background checks
- What kind of line 0345 454 1111 is, and the other firm that gives it
- Who else gives the postcode RG2 6UU
FCA permissions and consumer protection
- Payments & e-money Funds safeguardedYour money must be kept in a separate safeguarded account. If the firm fails, all safeguarded funds should be returned to you. With no upper limit, unlike the capped amounts under FSCS. Safeguarding works differently from FSCS, but protects your full balance when the rules are followed correctly.
- Protection through the principal firmProtection works through Virgin Media Mobile Finance Limited, the principal firm responsible for this firm's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.
- Complaints Ombudsman, freeYou can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.
FCA disciplinary action and complaints
No FCA disciplinary action.
The Financial Ombudsman Service only publishes complaint figures for firms with 30 or more new complaints in six months, so there are none here for this firm.
Companies House record
The company behind the firm: its status, age, registered office and directors.
- Company number
- 02591237 (opens Companies House in a new tab)
- Company status
- Active
- Company type
- Private limited company
- Incorporated
- 13 March 1991 (35 years old)
- Registered office
- 500 Brook Drive, Reading, RG2 6UU, United Kingdom
- Nature of business
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- Construction of utility projects for electricity and telecommunications (SIC 42220)
- Wired telecommunications activities (SIC 61100)
Directors and company secretaries
| Name | Role | Born | Appointed | Other companies |
|---|---|---|---|---|
| Lutz Markus Schuler | Director | Mar 1968 | 18 Sep 2018 | 9 other companies |
| Enrique Medina Malo | Director | Apr 1972 | 29 Apr 2022 | 17 other companies |
| David Melcon Sanchez-Friera | Director | Aug 1970 | 2 Apr 2026 | 7 other companies |
| VMED O2 SECRETARIES LIMITED | Corporate secretary | Not published | 1 Nov 2021 | – |
Other companies run by these 3 directors
A firm is run by people, and their other companies are their track record: what they built, what closed, and anything that failed. It is the check most people never think to make.
- other companies
- 19
- closed down
- 1
- are FCA-registered
- 3
In the full report: all 19 companies, named
- What each company does, and whether it is still trading
- Which of these 3 directors sit on each board, and since when
- Any that went into liquidation or administration
- The 3 on the FCA register, including 2 no longer authorised
- The 9 companies these 3 directors run together
- All 58 people who have ever been directors, with their dates
Key dates in its history
Virgin Media’s history from the FCA register and Companies House, newest first.
2018
30 November 2018
- Virgin Media Operations Limited took control (75–100% of shares)
- Virgin Media Senior Investments Limited gave up control
Companies House
2016
19 October 2016
- Virgin Media Investments Limited gave up control
- Virgin Media Senior Investments Limited took control (75–100% of shares)
Companies House
6 April 2016
- Virgin Media Investments Limited took control (75–100% of shares)
Companies House
2014
5 November 2014
- Became an appointed representative
FCA register
2002
20 February 2002
- Board replaced: all 7 directors left and 2 new directors took over
Companies House
1991
13 March 1991
- Incorporated at Companies House
Companies House
In the full report: all 138 events
- All 138 events in its history (8 shown here)
- Every director appointment and resignation: 130
Firms connected to Virgin Media
Other FCA-listed firms that share a director, phone number or address with Virgin Media. A link shows who the firm is tied to, not whether either can be trusted.
- connected firms
- 3
- share a director
- 3
- share its phone number
- 1
In the full report: all 3 connected firms, named
- How each is linked: shared directors (3), the same phone number (1), the same postcode (2)
- Who links each one: the named directors, with dates
Firms like Virgin Media
Other firms of the same type (credit broker), nearest first.
In Reading
Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.
Get the full report on Virgin Media
Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.
- 19 other companies its directors have run, named
- 2 background checks on its contact details
- All 138 events in its history
- 3 connected firms, named, and who links them
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Frequently asked questions about this firm
Is Virgin Media Limited FCA authorised?
What does appointed representative mean for Virgin Media?
What is Virgin Media’s phone number?
Is Virgin Media a scam or clone?
Is my money safe with Virgin Media?
Who owns Virgin Media?
Who runs Virgin Media?
How long has Virgin Media been in business?
Sources and links
- Its entry on the FCA register register.fca.org.uk
- Its Companies House record gov.uk
- How safeguarding works fca.org.uk
- Complaints the Financial Ombudsman Service can help with financial-ombudsman.org.uk
- Report a scam to the FCA fca.org.uk