Zurich Assurance Ltd

Reference number: 147672

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Authorised by the FCA

This firm is on the FCA register and authorised to carry out regulated activities.

Website, phone number and address

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

In the full report: 3 background checks

  • When zurich.co.uk first appeared online, and whether it can receive email
  • What kind of line 01793 514514 is
  • Who else gives the postcode SN1 1AP
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Other names (9)

If you were contacted under any of these names, it is this firm.

  • Eagle Star Trading name
  • Eagle Star Direct Trading name
  • Eagle Star Life Trading name
  • Eagle Star Mortgage Shop Trading name
  • Sterling Trading name
  • Sterling Assurance Trading name
  • Zurich Trading name
  • Zurich Life Trading name
  • Eagle Star Life Assurance Company Limited Former name

FCA permissions and consumer protection

  • Hold or safeguard your money FSCS may apply
    Eligible deposits are typically protected by the FSCS up to £120,000 per person, per banking group.
  • Manage or trade investments FSCS may apply
    Eligible investment and pension claims are typically FSCS-protected up to £85,000 per person, depending on the product and your circumstances.
  • Sell or arrange insurance FSCS may apply
    Eligible insurance claims may be FSCS-protected, often 90%, or 100% for compulsory or long-term cover.
  • Lend or arrange credit No FSCS cover
    Consumer credit is not covered by the FSCS, so there is no compensation scheme if the firm fails.
  • Complaints Ombudsman, free
    You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.
Show FCA detail (13 permissions)
  • Accepting Deposits
  • Arranging (bringing about) deals in investments
  • Arranging safeguarding and administration of assets
  • Carrying out contracts of insurance
  • Dealing in investments as agent
  • Dealing in investments as principal
  • Effecting contracts of insurance
  • Entering into regulated credit agreement as Lender (Excluding high-cost short-term credit, bill of sale agreement, and home collected credit agreement)
  • Establishing, operating or winding up a stakeholder pension scheme
  • Establishing/operating/winding up a personal pension scheme
  • Exercising/having right to exercise lender's rights and duties under a regulated credit agreement (excluding high-cost short-term credit, bill of sale agreement, and home collected credit agreement)
  • Making arrangements with a view to transactions in investments
  • Safeguarding and administration of assets (without arranging)

Limits on what they may do

  • Activities only in respect of long term insurance.
    The firm may only carry on listed activities in respect of the investments specified for the purpose of its long term insurance business.

Financial Ombudsman complaints

Ombudsman complaints

new complaints, January–June 2025
125
upheld, against a 31% median
35%
about insurance
62

A bigger firm gets more complaints simply because it has more customers.

Companies House record

The company behind the firm: its status, age, registered office and directors.

Company number
02456671
Company status
Active
Company type
Private limited company
Incorporated
2 January 1990 (36 years old)
Registered office
Unity Place, 1 Carfax Close, Swindon, Wiltshire, SN1 1AP, United Kingdom
Nature of business
  • Life insurance (SIC 65110)

Directors and company secretaries

Name Role Born Appointed Other companies
Paul Bishop Director Feb 1954 8 Mar 2019 None
Jane Christine Platt Director Jan 1957 1 Oct 2019 17 other companies
Alexander Rudolf Dieter Koslowski Director Nov 1971 9 Nov 2020 None
Heather Louise Lauder Director Oct 1968 15 Sep 2021 4 other companies
Penelope Margaret Shaw Director Aug 1975 9 Jun 2022 None
Erica Arnold Director Nov 1972 22 Jan 2025 None
Drazen Jaksic Director Apr 1967 1 Apr 2025 2 other companies
Jeremy Spencer Deeks Director May 1970 25 Sep 2025 10 other companies
ZURICH CORPORATE SECRETARY (UK) LIMITED Corporate secretary Not published 20 Feb 2014 –

Other companies run by these 8 directors

A firm is run by people, and their other companies are their track record: what they built, what closed, and anything that failed. It is the check most people never think to make.

other companies
33
closed down
8
went insolvent
1

In the full report: all 33 companies, named

  • What each company does, and whether it is still trading
  • Which of these 8 directors sit on each board, and since when
  • The one that went into liquidation or administration
  • The 6 on the FCA register, including one no longer authorised
  • All 70 people who have ever been directors, with their dates
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Key dates in its history

Zurich Assurance’s history from the FCA register and Companies House, newest first.

Key events (10) All events (154)

2016

6 April 2016

  • Eagle Star Holdings Limited gave up control
  • Eagle Star Holdings Limited took control (75–100% of shares)

Companies House

2013

1 April 2013

  • Regulated by the FCA from this date
  • Regulated by the Prudential Regulation Authority from this date

FCA register

2004

31 December 2004

  • Changed its registered name from "Eagle Star Life Assurance Company Limited"

FCA register

2001

1 December 2001

  • Regulated by the Financial Services Authority from this date
  • FCA imposed a requirement (Activities only in respect of long term insurance.)
  • Became authorised by the FCA

FCA register

1990

2 January 1990

  • Incorporated at Companies House

Companies House

1901

1 January 1901

  • Supervised by HM Treasury under the money laundering rules from this date

FCA register

In the full report: all 154 events

  • All 154 events in its history (10 shown here)
  • Every director appointment and resignation: 132
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Firms connected to Zurich Assurance

Other FCA-listed firms that share a director, phone number or address with Zurich Assurance. A link shows who the firm is tied to, not whether either can be trusted.

connected firm
1
share its postcode
1
past links
6

In the full report: the connected firm, named

  • How it is linked: the same postcode (1)
  • Who links it to this firm: the named directors, with dates
  • 6 past links through former directors
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Firms like Zurich Assurance

Other firms of the same type (insurer), nearest first.

Elsewhere in the UK

Chubb European Group SELondonAuthorisedRAC Insurance LimitedWalsallAuthorisedGreat Lakes Insurance UK LimitedLondonAuthorisedAviva Insurance LimitedNorwichAuthorisedAviva Life & Pensions UK LimitedYorkAuthorisedBritish Gas Insurance LimitedWindsorAuthorised

Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.

Get the full report on Zurich Assurance

Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.

  • 33 other companies its directors have run, named
  • 3 background checks on its contact details
  • All 154 events in its history
  • 1 connected firm, named, and who links them

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Frequently asked questions about this firm

Is Zurich Assurance Ltd FCA authorised?
Yes, Zurich Assurance Ltd (FRN 147672) is authorised by the FCA to carry out regulated activities. It has held its current authorisation since December 2001 and works as an insurer. The FCA has placed a limit on what it may do.
What is Zurich Assurance’s phone number and website?
The FCA register lists the phone number 01793 514514 and the website zurich.co.uk for Zurich Assurance. If you were given different contact details, use these to check with the firm before going any further.
Is Zurich Assurance a scam or clone?
Zurich Assurance is a genuine FCA-listed firm, and the FCA has published no warnings about fake versions of it. Scammers do copy real firms, though, so check that any contact details you were given match the ones on the register.
Is my money safe with Zurich Assurance?
It may control client money but not hold it. It depends on the product, but eligible claims may be protected by the FSCS. You can also refer complaints about Zurich Assurance to the Financial Ombudsman Service, free of charge.
Who owns Zurich Assurance?
Zurich Assurance is owned by Eagle Star Holdings Limited, which holds 75–100% of shares, 75–100% of votes and can appoint and remove the board, since 6 April 2016.
Who runs Zurich Assurance?
Companies House lists 8 directors of Zurich Assurance: Paul Bishop, Jane Christine Platt, Alexander Rudolf Dieter Koslowski, Heather Louise Lauder, Penelope Margaret Shaw, Erica Arnold and 2 more.
How long has Zurich Assurance been in business?
The company was formed on 2 January 1990, and has held its current FCA authorisation since December 2001.
How many complaints does Zurich Assurance get?
In January–June 2025, the Financial Ombudsman Service received 125 new complaints about Zurich Assurance, and upheld 35% of those it decided.
Does Zurich Assurance use any other names?
It trades as Eagle Star, Eagle Star Direct, Eagle Star Life, Eagle Star Mortgage Shop and Sterling, and 3 more names. It has previously used the name Eagle Star Life Assurance Company Limited.

Sources and links

The full report on Zurich Assurance Ltd

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