American International Group UK Limited: FCA regulated?

Authorised by the FCA

This firm is on the FCA register and authorised to carry out regulated activities.

Authorised for 8 years
Your funds are protected by FSCS
No FCA actions
Active company since 2017
61 Ombudsman complaints in January–June 2025

Website, phone number and address

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

Website

aig.co.uk (opens in a new tab)
Phone number

020 7954 7000
Address

American International Group Limited, The AIG Building, 58 Fenchurch Street, London, EC3M 4AB, United Kingdom

In the full report: 3 background checks

When aig.co.uk first appeared online, and whether it can receive email
What kind of line 020 7954 7000 is, and the 2 other firms that give it
Who else gives the postcode EC3M 4AB

Other names (7)

If you were contacted under any of these names, it is this firm.

AIG Direct Trading name: A name it trades under now.
AIG UK Trading name: A name it trades under now.
Direct Car Excess Insurance Trading name: A name it trades under now.
Lex London Trading name: A name it trades under now.
AIG NewCo Limited Former name: A name it was registered under before.
Chartis Former trading name: A name it used to trade under.
Chartis Direct Former trading name: A name it used to trade under.

FCA permissions and consumer protection

Hold or safeguard your money FSCS may apply
Eligible deposits are typically protected by the FSCS up to £120,000 per person, per banking group.
Give regulated advice FSCS may apply
A claim for unsuitable advice is itself FSCS-protected, up to the limit that applies to the product you were advised on.
Manage or trade investments FSCS may apply
Eligible investment and pension claims are typically FSCS-protected up to £85,000 per person, depending on the product and your circumstances.
Sell or arrange insurance FSCS may apply
Eligible insurance claims may be FSCS-protected, often 90%, or 100% for compulsory or long-term cover.
Lend or arrange credit No FSCS cover
Consumer credit is not covered by the FSCS, so there is no compensation scheme if the firm fails.
Complaints Ombudsman, free
You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.

Show FCA detail (11 permissions)

Accepting Deposits
Advising on investments (except on Pension Transfers and Pension Opt Outs)
Advising on P2P agreements
Arranging (bringing about) deals in investments
Assisting in the administration and performance of a contract of insurance
Carrying out contracts of insurance
Credit Broking
Dealing in investments as agent
Dealing in investments as principal
Effecting contracts of insurance
Making arrangements with a view to transactions in investments

Financial Ombudsman complaints

Ombudsman complaints

new complaints, January–June 2025: 61
upheld, against a 31% median: 22%
about insurance: 61

A bigger firm gets more complaints simply because it has more customers.

Companies House record

The company behind the firm: its status, age, registered office and directors.

Company number: 10737370 (opens Companies House in a new tab)
Company status: Active
Company type: Private limited company
Incorporated: 24 April 2017 (9 years old)
Registered office: The Aig Building, 58 Fenchurch Street, London, EC3M 4AB, United Kingdom
Nature of business: Non-life insurance (SIC 65120)

Directors and company secretaries

Name	Role	Born	Appointed	Other companies
David William Smith	Director	Aug 1959	1 Jan 2020	None
Penelope Margaret Shaw	Director	Aug 1975	1 Jun 2020	10 other companies
Jon Lawton Hancock	Director	Dec 1965	14 Dec 2020	18 other companies
Patrick Joseph Robert Snowball	Director	Jun 1950	18 Mar 2024	None
Christopher John Roland Rash	Director	Jul 1964	24 Mar 2025	23 other companies
Jane Susannah Leach	Director	May 1966	24 Mar 2025	None
Amy Victoria Gwynne Garvin	Secretary	Not published	18 Sep 2026	–

Other companies run by these 6 directors

A firm is run by people, and their other companies are their track record: what they built, what closed, and anything that failed. It is the check most people never think to make.

other companies: 48
closed down: 15
went insolvent: 1

In the full report: all 48 companies, named

What each company does, and whether it is still trading
Which of these 6 directors sit on each board, and since when
The one that went into liquidation or administration
The 12 on the FCA register
The 3 companies these 6 directors run together
All 18 people who have ever been directors, with their dates

Key dates in its history

American International Group UK’s history from the FCA register and Companies House, newest first.

Key events (6) All events (46)

2018

1 February 2018

Regulated by the FCA from this date
Regulated by the Prudential Regulation Authority from this date
Changed its registered name from "AIG NewCo Limited"
Became authorised by the FCA

FCA register

2017

24 April 2017

Incorporated at Companies House
Aig Holdings Europe Limited took control (75–100% of shares)

Companies House

In the full report: all 46 events

All 46 events in its history (6 shown here)
Every director appointment and resignation: 30

Firms connected to American International Group UK

Other FCA-listed firms that share a director, phone number or address with American International Group UK. A link shows who the firm is tied to, not whether either can be trusted.

connected firms: 6
share a director: 5
share its phone number: 2

In the full report: all 6 connected firms, named

How each is linked: shared directors (5), the same phone number (2), the same postcode (3)
Who links each one: the named directors, with dates
7 past links through former directors

Firms like American International Group UK

Other firms of the same type (insurer), nearest first.

In London

Chubb European Group SELondonAuthorised Great Lakes Insurance UK LimitedLondonAuthorised Helvetia Global Solutions LtdLondonAuthorised AXA Insurance UK PLCLondonAuthorised Legal and General Assurance Society LimitedLondonAuthorised The Prudential Assurance Company LimitedLondonAuthorised

Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.

Get the full report on American International Group UK

Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.

48 other companies its directors have run, named
3 background checks on its contact details
All 46 events in its history
6 connected firms, named, and who links them

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Frequently asked questions about this firm

Is American International Group UK Limited FCA authorised?

Yes, American International Group UK Limited (FRN 781109) is authorised by the FCA to carry out regulated activities. It has held its current authorisation since February 2018 and works as an insurer. The FCA has placed no limits on its permissions.

What is American International Group UK’s phone number and website?

The FCA register lists the phone number 020 7954 7000 and the website aig.co.uk for American International Group UK. If you were given different contact details, use these to check with the firm before going any further. The same number is also given by 2 other FCA firms.

Is American International Group UK a scam or clone?

American International Group UK is a genuine FCA-listed firm, and the FCA has published no warnings about fake versions of it. Scammers do copy real firms, though, so check that any contact details you were given match the ones on the register.

Is my money safe with American International Group UK?

It may control client money but not hold it. It depends on the product, but eligible claims may be protected by the FSCS. You can also refer complaints about American International Group UK to the Financial Ombudsman Service, free of charge.

Who owns American International Group UK?

American International Group UK is owned by Aig Holdings Europe Limited, which holds 75–100% of shares, 75–100% of votes and can appoint and remove the board, since 24 April 2017.

Who runs American International Group UK?

Companies House lists 6 directors of American International Group UK: David William Smith, Penelope Margaret Shaw, Jon Lawton Hancock, Patrick Joseph Robert Snowball, Christopher John Roland Rash and Jane Susannah Leach.

How long has American International Group UK been in business?

The company was formed on 24 April 2017, and has held its current FCA authorisation since February 2018.

How many complaints does American International Group UK get?

In January–June 2025, the Financial Ombudsman Service received 61 new complaints about American International Group UK, and upheld 22% of those it decided.

Does American International Group UK use any other names?

It trades as AIG Direct, AIG UK, Direct Car Excess Insurance and Lex London. It has previously used 3 other names: AIG NewCo Limited, Chartis and Chartis Direct.