Introducer appointed representative
This firm can only introduce you to its principal, and cannot give financial advice, recommend products, or arrange deals alone.
- Appointed for 6 years
- Protected through the principal
- No FCA actions
- Active company since 2018
- Accounts filed up to 31 October 2025
- Its whole board of directors changed in January 2024
Responsible principal firm
PHOENIX FINANCIAL CONSULTANTS LIMITED Reference number: 539195 View firm →What does this mean?
- An introducer appointed representative can only pass your details to its principal firm. It cannot recommend products, give financial advice, or arrange deals on its own.
- chiltern doors ltd (FRN 921829) introduces customers to PHOENIX FINANCIAL CONSULTANTS LIMITED (FRN 539195). Any regulated advice or arranging is done by the principal, not chiltern doors.
- Example: if chiltern doors refers you to a financial adviser, the advice should come from the principal firm, not from chiltern doors itself.
- Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.
Website, phone number and address
Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.
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No website on the FCA register
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Phone number
-
Address
960 Capability Green, Luton, Bedfordshire, LU1 3PE, United Kingdom
In the full report: 2 background checks
- What kind of line 07534 964196 is
- Who else gives the postcode LU1 3PE
Other names (1)
If you were contacted under any of these names, it is this firm.
- Susan Chapman Former name: A name it was registered under before.
FCA permissions and consumer protection
- Protection through the principal firmProtection works through Phoenix Financial Consultants Limited, the principal firm responsible for this firm's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.
- Complaints Ombudsman, freeYou can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.
FCA disciplinary action and complaints
No FCA disciplinary action.
The Financial Ombudsman Service only publishes complaint figures for firms with 30 or more new complaints in six months, so there are none here for this firm.
Companies House record
The company behind the firm: its status, age, registered office and directors.
- Company number
- 11618435 (opens Companies House in a new tab)
- Company status
- Active
- Company type
- Private limited company
- Incorporated
- 11 October 2018 (8 years old)
- Registered office
- 13 Langley Terrace, Luton, LU1 3XQ, England
- Nature of business
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- Retail sale via mail order houses or via Internet (SIC 47910)
Directors and company secretaries
| Name | Role | Born | Appointed | Other companies |
|---|---|---|---|---|
| Lui Stuart Field | Director | Jan 1989 | 10 Jan 2024 | None |
In the full report: every company its directors have run
- Confirmation that its director runs no other company
- All 4 people who have been directors, with their dates
Filed accounts and finances
Net assets
£73.3k
+13% from £65.1k
Cash at bank
£100k
+5.9% from £94.6k
Employees (average)
1
Same as 1
Owed within a year
£15.6k
+21% from £12.8k
Net assets
In the full report: all 7 years of accounts
- Every year from 2019 to 2025
- The chart, over every year
- Every filed figure, year by year
About these figures
- Turnover
- Money taken from sales in the year, before any costs.
- Profit before tax
- What was left after the year’s costs, before corporation tax. A minus figure is a loss.
- Net assets, or total equity
- Everything the company owns minus everything it owes. A minus figure means it owes more than it owns.
- Total assets and total liabilities
- Everything the company owns, and everything it owes, on the last day of the year. The gap between them is its net assets.
- Cash at bank
- Money in the company’s accounts on the last day of the year.
- Owed within a year, owed after a year
- Debts and bills due in the next twelve months, and those due later.
There is no turnover or profit: small companies do not have to publish them.
Accounts filed at Companies House for company 11618435. Every figure is as filed, apart from total assets and total liabilities, which are added up from filed figures. Nothing is estimated.
Key dates in its history
Chiltern doors’s history from the FCA register and Companies House, newest first.
2024
10 January 2024
- Board replaced: its only director left and a new director took over
Companies House
2022
1 November 2022
- Board replaced: its only director left and a new director took over
Companies House
2021
19 January 2021
- Gareth John Nathaniel Latcham stopped being a part-owner
Companies House
2020
17 August 2020
- Changed its registered name from "Susan Chapman"
FCA register
28 February 2020
- Became an introducer appointed representative
FCA register
2018
11 October 2018
- Incorporated at Companies House
- Gareth John Nathaniel Latcham became a part-owner (25–50% of shares)
- Lui Stuart Field took control (75–100% of shares)
Companies House
In the full report: all 21 events
- All 21 events in its history (8 shown here)
- Every director appointment and resignation: 11
Firms connected to chiltern doors
Other FCA-listed firms that share a director, phone number or address with chiltern doors. A link shows who the firm is tied to, not whether either can be trusted.
- connected firms
- 2
- no longer authorised
- 1
- share its postcode
- 2
In the full report: all 2 connected firms, named
- How each is linked: the same postcode (2)
- Who links each one: the named directors, with dates
Firms like chiltern doors
Other firms of the same type (retailer), nearest first.
In Luton
Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.
Get the full report on chiltern doors
Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.
- Every company its directors have run, named
- 2 background checks on its contact details
- 7 years of accounts, charted
- All 21 events in its history
- 2 connected firms, named, and who links them
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Frequently asked questions about this firm
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Sources and links
- Its entry on the FCA register register.fca.org.uk
- Its Companies House record gov.uk
- Complaints the Financial Ombudsman Service can help with financial-ombudsman.org.uk
- Report a scam to the FCA fca.org.uk