Domestic & General Insurance PLC

Reference number: 202111

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Authorised by the FCA

This firm is on the FCA register and authorised to carry out regulated activities.

Website, phone number and address

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

In the full report: 3 background checks

  • When domesticandgeneral.com first appeared online, and whether it can receive email
  • What kind of line 020 8946 7777 is, and the 2 other firms that give it
  • Who else gives the postcode SW19 4JS
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Other names (1)

If you were contacted under any of these names, it is this firm.

  • Domestic & General Insurance Company Limited Former name

FCA permissions and consumer protection

  • Hold or safeguard your money FSCS may apply
    Eligible deposits are typically protected by the FSCS up to £120,000 per person, per banking group.
  • Give regulated advice FSCS may apply
    A claim for unsuitable advice is itself FSCS-protected, up to the limit that applies to the product you were advised on.
  • Manage or trade investments FSCS may apply
    Eligible investment and pension claims are typically FSCS-protected up to £85,000 per person, depending on the product and your circumstances.
  • Sell or arrange insurance FSCS may apply
    Eligible insurance claims may be FSCS-protected, often 90%, or 100% for compulsory or long-term cover.
  • Complaints Ombudsman, free
    You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.
Show FCA detail (8 permissions)
  • Accepting Deposits
  • Advising on investments (except on Pension Transfers and Pension Opt Outs)
  • Arranging (bringing about) deals in investments
  • Assisting in the administration and performance of a contract of insurance
  • Carrying out contracts of insurance
  • Dealing in investments as agent
  • Effecting contracts of insurance
  • Making arrangements with a view to transactions in investments

Limits on what they may do

  • Restriction on distributions
    1. Restriction on distributions 1.1 Domestic & General Insurance plc (“DGI”) shall not pay a dividend or other distribution unless: (a) following the payment of such a dividend or other distribution, DGI would hold eligible own funds at least equal to 175% of its SCR; and (b) DGI has received the prior written consent of the PRA. 1.2 In this requirement, an expression in italics has the meaning given in the PRA Rulebook Glossary

Financial Ombudsman complaints

Ombudsman complaints

new complaints, January–June 2025
709
upheld, against a 31% median
32%
about insurance
709

A bigger firm gets more complaints simply because it has more customers.

Companies House record

The company behind the firm: its status, age, registered office and directors.

Company number
00485850
Company status
Active
Company type
Public limited company
Incorporated
30 August 1950 (76 years old)
Registered office
Matches the FCA register address ✓
Nature of business
  • Non-life insurance (SIC 65120)
  • Non-life reinsurance (SIC 65202)

Directors and company secretaries

Name Role Born Appointed Other companies
Joseph Fitzgerald Director May 1977 26 Apr 2021 9 other companies
Matthew Crummack Director Aug 1970 4 Oct 2021 39 other companies
Robin James Ashton Director Jan 1958 31 Aug 2024 None
Patricia Roufca Director Oct 1970 31 Aug 2024 2 other companies
Janet Connor Director Dec 1964 1 Apr 2025 14 other companies
Jose Rafael Vazquez Director Jul 1964 22 Apr 2025 None
Alexis Leonidou Secretary Not published 11 Feb 2022 –

Other companies run by these 6 directors

A firm is run by people, and their other companies are their track record: what they built, what closed, and anything that failed. It is the check most people never think to make.

other companies
62
closed down
30
went insolvent
2

In the full report: all 62 companies, named

  • What each company does, and whether it is still trading
  • Which of these 6 directors sit on each board, and since when
  • The 2 that went into liquidation or administration
  • The 8 on the FCA register
  • The 2 companies these 6 directors run together
  • All 35 people who have ever been directors, with their dates
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Key dates in its history

Domestic & General Insurance’s history from the FCA register and Companies House, newest first.

Key events (9) All events (72)

2026

8 October 2026

  • FCA imposed a requirement (Restriction on distributions)

FCA register

2016

6 April 2016

  • Domestic & General Group Limited took control (75–100% of shares)

Companies House

2013

1 April 2013

  • Regulated by the FCA from this date
  • Regulated by the Prudential Regulation Authority from this date

FCA register

2001

1 December 2001

  • Regulated by the Financial Services Authority from this date
  • Became authorised by the FCA

FCA register

1998

10 November 1998

  • Changed its registered name from "Domestic & General Insurance Company Limited"

FCA register

1950

30 August 1950

  • Incorporated at Companies House

Companies House

1901

1 January 1901

  • Supervised by HM Treasury under the money laundering rules from this date

FCA register

In the full report: all 72 events

  • All 72 events in its history (9 shown here)
  • Every director appointment and resignation: 60
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Firms connected to Domestic & General Insurance

Other FCA-listed firms that share a director, phone number or address with Domestic & General Insurance. A link shows who the firm is tied to, not whether either can be trusted.

connected firms
4
share a director
3
share its phone number
2

In the full report: all 4 connected firms, named

  • How each is linked: shared directors (3), the same phone number (2), the same postcode (2)
  • Who links each one: the named directors, with dates
  • 5 past links through former directors
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Firms like Domestic & General Insurance

Other firms of the same type (insurer), nearest first.

In London

Chubb European Group SELondonAuthorisedGreat Lakes Insurance UK LimitedLondonAuthorisedHelvetia Global Solutions LtdLondonAuthorisedAXA Insurance UK PLCLondonAuthorisedLegal and General Assurance Society LimitedLondonAuthorisedThe Prudential Assurance Company LimitedLondonAuthorised

Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.

Get the full report on Domestic & General Insurance

Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.

  • 62 other companies its directors have run, named
  • 3 background checks on its contact details
  • All 72 events in its history
  • 4 connected firms, named, and who links them

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Frequently asked questions about this firm

Is Domestic & General Insurance PLC FCA authorised?
Yes, Domestic & General Insurance PLC (FRN 202111) is authorised by the FCA to carry out regulated activities. It has held its current authorisation since December 2001 and works as an insurer. The FCA has placed a limit on what it may do.
What is Domestic & General Insurance’s phone number and website?
The FCA register lists the phone number 020 8946 7777 and the website domesticandgeneral.com for Domestic & General Insurance. If you were given different contact details, use these to check with the firm before going any further. The same number is also given by 2 other FCA firms.
Is Domestic & General Insurance a scam or clone?
Domestic & General Insurance is a genuine FCA-listed firm, and the FCA has published no warnings about fake versions of it. Scammers do copy real firms, though, so check that any contact details you were given match the ones on the register.
Is my money safe with Domestic & General Insurance?
It may control client money but not hold it. It depends on the product, but eligible claims may be protected by the FSCS. You can also refer complaints about Domestic & General Insurance to the Financial Ombudsman Service, free of charge.
Who owns Domestic & General Insurance?
Domestic & General Insurance is owned by Domestic & General Group Limited, which holds 75–100% of shares and 75–100% of votes, since 6 April 2016.
Who runs Domestic & General Insurance?
Companies House lists 6 directors of Domestic & General Insurance: Joseph Fitzgerald, Matthew Crummack, Robin James Ashton, Patricia Roufca, Janet Connor and Jose Rafael Vazquez.
How long has Domestic & General Insurance been in business?
The company was formed on 30 August 1950, and has held its current FCA authorisation since December 2001.
How many complaints does Domestic & General Insurance get?
In January–June 2025, the Financial Ombudsman Service received 709 new complaints about Domestic & General Insurance, and upheld 32% of those it decided.
Does Domestic & General Insurance use any other names?
It has previously used the name Domestic & General Insurance Company Limited.

Sources and links

The full report on Domestic & General Insurance PLC

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