EDF Energy Customers Limited

Reference number: 407049

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Scammers have impersonated this firm. The FCA has published 2 warnings naming the fake phone numbers, emails and websites they used. See the warnings →

Appointed representative

This firm does not hold FCA authorisation of its own, and acts under a principal firm, which is legally responsible for its regulated business.

Responsible principal firm

Domestic & General Insurance Plc Reference number: 202111 Authorised View firm →
What does this mean?
  • An appointed representative (AR) can carry out regulated financial services, but is not directly authorised by the FCA. A principal firm holds the authorisation and is legally responsible for the AR's conduct.
  • EDF Energy Customers Limited (FRN 407049) is an AR of Domestic & General Insurance Plc (FRN 202111). When you use EDF Energy Customers's services, the FCA authorisation sits with the principal firm.
  • Example: if you take financial advice from EDF Energy Customers, complaints and compensation usually follow the same rules as dealing with the principal, but this depends on the product and your circumstances.
  • Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.

Website, phone number and address

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

In the full report: 3 background checks, 1 thing worth a closer look

  • When edfenergy.com first appeared online, and whether it can receive email
  • What kind of line 020 8186 0002 is, and the other firm that gives it
  • Whether SW1E 5BY is a shared office: 27 other firms give it
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Other names (6)

If you were contacted under any of these names, it is this firm.

  • EDF Energy Trading name
  • London Energy Trading name
  • Seeboard Energy Trading name
  • Sweb Energy Trading name
  • EDF Energy Customers Plc Former name
  • EDF Energy Limited Former name

Warning

Scammers have impersonated this firm

Fraudsters have used this firm's name or details with their own contact information to appear genuine. Check whatever you were given below, and against the firm's real details above.

The 2 FCA warnings these came from

Scammers change these details often. Always check the live FCA warning.

FCA permissions and consumer protection

  • Protection through the principal firm
    Protection works through Domestic & General Insurance PLC, the principal firm responsible for this firm's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.
  • Complaints Ombudsman, free
    You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.

FCA disciplinary action and complaints

No FCA disciplinary action.

The Financial Ombudsman Service only publishes complaint figures for firms with 30 or more new complaints in six months, so there are none here for this firm.

The clone warnings above are scammers using this firm's name, not something the firm has done.

Companies House record

The company behind the firm: its status, age, registered office and directors.

Company number
02228297
Company status
Active
Company type
Private limited company
Incorporated
8 March 1988 (38 years old)
Registered office
Nova North, 11 Bressenden Place, London, SW1E 5BY, England
Nature of business
  • Distribution of electricity (SIC 35130)
  • Distribution of gaseous fuels through mains (SIC 35220)

Directors and company secretaries

Name Role Born Appointed Other companies
Philippe Andre Dominique Commaret Director Dec 1972 6 Nov 2019 10 other companies
Kaa Stuart Holmes Director Feb 1972 1 Jan 2023 2 other companies
Ceri Humphrey Director Apr 1971 7 Jul 2023 None
Tobias Allen Director Apr 1972 2 Jan 2024 2 other companies
Christopher Dalley Director Jul 1979 2 Jan 2024 1 other company
Emily Boase Director Feb 1970 7 Oct 2024 7 other companies
Niels Roy Roberts Director Sep 1968 31 Dec 2024 1 other company
Joe Souto Director Nov 1971 21 Jul 2026 1 other company
Romana Robertson Secretary Not published 10 May 2026 –

Other companies run by these 8 directors

A firm is run by people, and their other companies are their track record: what they built, what closed, and anything that failed. It is the check most people never think to make.

other companies
16
closed down
1
are FCA-registered
2

In the full report: all 16 companies, named

  • What each company does, and whether it is still trading
  • Which of these 8 directors sit on each board, and since when
  • Any that went into liquidation or administration
  • The 2 on the FCA register
  • The 7 companies these 8 directors run together
  • All 45 people who have ever been directors, with their dates
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Key dates in its history

EDF Energy Customers’s history from the FCA register and Companies House, newest first.

Key events (12) All events (98)

2023

16 June 2023

  • Changed its registered name from "EDF Energy Limited"

FCA register

2022

16 March 2022

  • FCA warned the public about a scam impersonating this firm

FCA warning list

2020

15 June 2020

  • Changed its registered name from "EDF Energy Customers Limited"

FCA register

2018

16 February 2018

  • Changed its registered name from "EDF Energy Customers Plc"

FCA register

2017

20 September 2017

  • Edf Energy Investments gave up control
  • Edf Energy Limited took control (75–100% of shares)

Companies House

2016

6 April 2016

  • Edf Energy Investments took control (75–100% of shares)

Companies House

2008

19 September 2008

  • Changed its registered name from "Edf Energy"

FCA register

2005

14 January 2005

  • Became an appointed representative

FCA register

1998

3 August 1998

  • Board replaced: its only director left and a new director took over

Companies House

1993

22 March 1993

  • Board replaced: its only director left and a new director took over

Companies House

1988

8 March 1988

  • Incorporated at Companies House

Companies House

In the full report: all 98 events

  • All 98 events in its history (12 shown here)
  • Every director appointment and resignation: 81
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Firms connected to EDF Energy Customers

Other FCA-listed firms that share a director, phone number or address with EDF Energy Customers. A link shows who the firm is tied to, not whether either can be trusted.

connected firms
3
share a director
2
share its phone number
1

In the full report: all 3 connected firms, named

  • How each is linked: shared directors (2), the same phone number (1), the same postcode (1)
  • Who links each one: the named directors, with dates
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Firms like EDF Energy Customers

Other firms of the same type (insurance broker), nearest first.

In London

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Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.

Get the full report on EDF Energy Customers

Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.

  • 16 other companies its directors have run, named
  • 3 background checks on its contact details, 1 flagged
  • All 98 events in its history
  • 3 connected firms, named, and who links them

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Frequently asked questions about this firm

Is EDF Energy Customers Limited FCA authorised?
EDF Energy Customers Limited (FRN 407049) is not directly authorised. It is an appointed representative acting under the responsibility of a directly authorised principal firm.
What does appointed representative mean for EDF Energy Customers?
An appointed representative (AR) can carry out regulated financial services, but is not directly authorised by the FCA. A principal firm holds the authorisation and is legally responsible for the AR's conduct. EDF Energy Customers Limited (FRN 407049) is an AR of Domestic & General Insurance Plc (FRN 202111). When you use EDF Energy Customers's services, the FCA authorisation sits with the principal firm. Example: if you take financial advice from EDF Energy Customers, complaints and compensation usually follow the same rules as dealing with the principal, but this depends on the product and your circumstances. Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.
What is EDF Energy Customers’ phone number and website?
The FCA register lists the phone number 020 8186 0002 and the website edfenergy.com for EDF Energy Customers. If you were given different contact details, use these to check with the firm before going any further. The same number is also given by one other FCA firm.
Is EDF Energy Customers a scam or clone?
Scammers have impersonated EDF Energy Customers: the FCA has published 2 warnings about fake versions of it, using contact details that are not the firm's. Only trust the details the FCA register gives for EDF Energy Customers, shown on this page.
Is my money safe with EDF Energy Customers?
Protection works through Domestic & General Insurance PLC, the principal firm responsible for EDF Energy Customers's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.
Who owns EDF Energy Customers?
EDF Energy Customers is owned by Edf Energy Limited, which holds 75–100% of shares, 75–100% of votes and can appoint and remove the board, since 20 September 2017. Before that, it was controlled by Edf Energy Investments.
Who runs EDF Energy Customers?
Companies House lists 8 directors of EDF Energy Customers: Philippe Andre Dominique Commaret, Kaa Stuart Holmes, Ceri Humphrey, Tobias Allen, Christopher Dalley, Emily Boase and 2 more.
How long has EDF Energy Customers been in business?
The company was formed on 8 March 1988.
Does EDF Energy Customers use any other names?
It trades as EDF Energy, London Energy, Seeboard Energy and Sweb Energy. It has previously used 2 other names: EDF Energy Customers Plc and EDF Energy Limited.

Sources and links

The full report on EDF Energy Customers Limited

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