Face to Face Mortgage Advice Centre Limited

Reference number: 409153

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Appointed representative

This firm does not hold FCA authorisation of its own, and acts under a principal firm, which is legally responsible for its regulated business.

Responsible principal firm

First Complete Limited Reference number: 435779 Authorised View firm →
What does this mean?
  • An appointed representative (AR) can carry out regulated financial services, but is not directly authorised by the FCA. A principal firm holds the authorisation and is legally responsible for the AR's conduct.
  • Face to Face Mortgage Advice Centre Limited (FRN 409153) is an AR of First Complete Limited (FRN 435779). When you use Face to Face Mortgage Advice Centre's services, the FCA authorisation sits with the principal firm.
  • Example: if you take financial advice from Face to Face Mortgage Advice Centre, complaints and compensation usually follow the same rules as dealing with the principal, but this depends on the product and your circumstances.
  • Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.

Website, phone number and address

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

  • No website on the FCA register

  • Phone number

    0121 742 1888

  • Address

    60 Clay Lane, Birmingham, B26 1DX, United Kingdom

In the full report: 2 background checks

  • What kind of line 0121 742 1888 is
  • Who else gives the postcode B26 1DX
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Other names (1)

If you were contacted under any of these names, it is this firm.

  • Face to Face Financial Solutions Trading name

FCA permissions and consumer protection

  • Protection through the principal firm
    Protection works through First Complete Limited, the principal firm responsible for this firm's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.
  • Complaints Ombudsman, free
    You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.

FCA disciplinary action and complaints

No FCA disciplinary action.

The Financial Ombudsman Service only publishes complaint figures for firms with 30 or more new complaints in six months, so there are none here for this firm.

Companies House record

The company behind the firm: its status, age, registered office and directors.

Company number
04627485
Company status
Active
Company type
Private limited company
Incorporated
2 January 2003 (23 years old)
Registered office
C/O Wootton Taylor, Cactus House, 30 Foregate Street, Worcester, WR1 1DS, England
Nature of business
  • Activities auxiliary to financial intermediation not elsewhere classified (SIC 66190)

Directors and company secretaries

Name Role Born Appointed Other companies
Ben Taylor Jordan Director Apr 1995 28 Nov 2023 None

In the full report: every company its directors have run

  • Confirmation that its director runs no other company
  • All 4 people who have been directors, with their dates
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Filed accounts and finances

Year to 31 December 2025Micro-entity accountsNot audited

Net assets

£4,453

+81% from £2,459

Employees (average)

1

−50% from 2

Owed within a year

−£40.1k

Down £705 from −£39.4k

Net assets

In the full report: all 7 years of accounts

  • Every year from 2019 to 2025
  • The chart, over every year
  • Every filed figure, year by year
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About these figures
Turnover
Money taken from sales in the year, before any costs.
Profit before tax
What was left after the year’s costs, before corporation tax. A minus figure is a loss.
Net assets, or total equity
Everything the company owns minus everything it owes. A minus figure means it owes more than it owns.
Total assets and total liabilities
Everything the company owns, and everything it owes, on the last day of the year. The gap between them is its net assets.
Cash at bank
Money in the company’s accounts on the last day of the year.
Owed within a year, owed after a year
Debts and bills due in the next twelve months, and those due later.

There is no turnover or profit: small companies do not have to publish them.

Accounts filed at Companies House for company 04627485. Figures are exactly as filed; nothing is estimated.

Key dates in its history

Face to Face Mortgage Advice Centre’s history from the FCA register and Companies House, newest first.

Key events (5) All events (11)

2024

14 October 2024

  • Ben Taylor Jordan took control (75–100% of shares)
  • Robert John Chapman gave up control

Companies House

2016

1 September 2016

  • Robert John Chapman took control (75–100% of shares)

Companies House

2004

7 October 2004

  • Became an appointed representative

FCA register

2003

2 January 2003

  • Incorporated at Companies House

Companies House

In the full report: all 11 events

  • All 11 events in its history (5 shown here)
  • Every director appointment and resignation: 5
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Firms like Face to Face Mortgage Advice Centre

Other firms of the same type (mortgage adviser or broker), nearest first.

In Birmingham

D Gee Mortgages LtdBirminghamAppointed representativeA & S Financial ServicesBirminghamAppointed representativeAbundant Finance LimitedBirminghamAppointed representativeAspired Finance LTDBirminghamAppointed representativeBeeline Finance LtdBirminghamAppointed representativeBirmingham Mortgage Hub LimitedBirminghamAppointed representative

Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.

Get the full report on Face to Face Mortgage Advice Centre

Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.

  • Every company its directors have run, named
  • 2 background checks on its contact details
  • 7 years of accounts, charted
  • All 11 events in its history

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Frequently asked questions about this firm

Is Face to Face Mortgage Advice Centre Limited FCA authorised?
Face to Face Mortgage Advice Centre Limited (FRN 409153) is not directly authorised. It is an appointed representative acting under the responsibility of a directly authorised principal firm.
What does appointed representative mean for Face to Face Mortgage Advice Centre?
An appointed representative (AR) can carry out regulated financial services, but is not directly authorised by the FCA. A principal firm holds the authorisation and is legally responsible for the AR's conduct. Face to Face Mortgage Advice Centre Limited (FRN 409153) is an AR of First Complete Limited (FRN 435779). When you use Face to Face Mortgage Advice Centre's services, the FCA authorisation sits with the principal firm. Example: if you take financial advice from Face to Face Mortgage Advice Centre, complaints and compensation usually follow the same rules as dealing with the principal, but this depends on the product and your circumstances. Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.
What is Face to Face Mortgage Advice Centre’s phone number?
The FCA register lists the phone number 0121 742 1888 for Face to Face Mortgage Advice Centre. If you were given different contact details, use these to check with the firm before going any further.
Is Face to Face Mortgage Advice Centre a scam or clone?
Face to Face Mortgage Advice Centre is a genuine FCA-listed firm, and the FCA has published no warnings about fake versions of it. Scammers do copy real firms, though, so check that any contact details you were given match the ones on the register.
Is my money safe with Face to Face Mortgage Advice Centre?
Protection works through First Complete Limited, the principal firm responsible for Face to Face Mortgage Advice Centre's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.
Who owns Face to Face Mortgage Advice Centre?
Companies House lists one person with significant control of Face to Face Mortgage Advice Centre: Mr Ben Taylor Jordan (75–100% of shares). Before that, it was controlled by Mr Robert John Chapman.
Who runs Face to Face Mortgage Advice Centre?
Companies House lists one director of Face to Face Mortgage Advice Centre: Ben Taylor Jordan.
How long has Face to Face Mortgage Advice Centre been in business?
The company was formed on 2 January 2003.
What do Face to Face Mortgage Advice Centre’s latest accounts show?
Its latest accounts, to 31 December 2025, show net assets of £4,453 (+81% from £2,459).
Does Face to Face Mortgage Advice Centre use any other names?
It trades as Face to Face Financial Solutions.

Sources and links

The full report on Face to Face Mortgage Advice Centre Limited

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