Full Circle Contact Centre Services (Proprietary) Limited

Reference number: 745838

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Appointed representative

This firm does not hold FCA authorisation of its own, and acts under a principal firm, which is legally responsible for its regulated business.

Responsible principal firm

ELLIO CX LIMITED Reference number: 312851 Authorised View firm →
What does this mean?
  • An appointed representative (AR) can carry out regulated financial services, but is not directly authorised by the FCA. A principal firm holds the authorisation and is legally responsible for the AR's conduct.
  • Full Circle Contact Centre Services (Proprietary) Limited (FRN 745838) is an AR of ELLIO CX LIMITED (FRN 312851). When you use Full Circle Contact Centre Services (Proprietary)'s services, the FCA authorisation sits with the principal firm.
  • Example: if you take financial advice from Full Circle Contact Centre Services (Proprietary), complaints and compensation usually follow the same rules as dealing with the principal, but this depends on the product and your circumstances.
  • Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.

Website, phone number and address

Compare these against whatever you were given. Scammers clone real firm names and reference numbers but use their own phone number and website, so a detail that does not match the register is the clearest warning sign there is.

In the full report: 3 background checks

  • When capita.com first appeared online, and whether it can receive email
  • What kind of line +270 is
  • Who else gives the postcode 7405
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Other names (1)

If you were contacted under any of these names, it is this firm.

  • Capita South Africa Trading name

FCA permissions and consumer protection

  • Protection through the principal firm
    Protection works through Ellio Cx Limited, the principal firm responsible for this firm's regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.
  • Complaints Ombudsman, free
    You can refer a complaint about this firm to the Financial Ombudsman Service for free, whichever activity it relates to.

FCA disciplinary action and complaints

No FCA disciplinary action.

The Financial Ombudsman Service only publishes complaint figures for firms with 30 or more new complaints in six months, so there are none here for this firm.

Key dates in its history

This firm’s history from the FCA register and Companies House, newest first.

2016

3 May 2016

  • Became an appointed representative
  • Began trading as "Capita South Africa"

FCA register

Director appointments and resignations, and trading names, appear under All events.

Similar firms

Other firms of the same type (insurance broker), nearest first.

Elsewhere in the UK

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Firms are listed by type and location, best known first. Being listed is not a recommendation: check any firm before you deal with it.

Get the full report on this firm

Everything on this page, plus everything locked above, in one dated PDF you can keep, file or send on.

  • 3 background checks on its contact details
  • All 2 events in its history

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Frequently asked questions about this firm

Is Full Circle Contact Centre Services (Proprietary) Limited FCA authorised?
Full Circle Contact Centre Services (Proprietary) Limited (FRN 745838) is not directly authorised. It is an appointed representative acting under the responsibility of a directly authorised principal firm.
What does appointed representative mean for Full Circle Contact Centre Services (Proprietary)?
An appointed representative (AR) can carry out regulated financial services, but is not directly authorised by the FCA. A principal firm holds the authorisation and is legally responsible for the AR's conduct. Full Circle Contact Centre Services (Proprietary) Limited (FRN 745838) is an AR of ELLIO CX LIMITED (FRN 312851). When you use Full Circle Contact Centre Services (Proprietary)'s services, the FCA authorisation sits with the principal firm. Example: if you take financial advice from Full Circle Contact Centre Services (Proprietary), complaints and compensation usually follow the same rules as dealing with the principal, but this depends on the product and your circumstances. Before you proceed, confirm contact details match the official FCA register for both firms. Scammers sometimes clone legitimate AR names and FRNs but use fake phone numbers and websites.
What is Full Circle Contact Centre Services (Proprietary)’s phone number and website?
The FCA register lists the phone number +270 and the website capita.com for Full Circle Contact Centre Services (Proprietary). If you were given different contact details, use these to check with the firm before going any further.
Is Full Circle Contact Centre Services (Proprietary) a scam or clone?
Full Circle Contact Centre Services (Proprietary) is a genuine FCA-listed firm, and the FCA has published no warnings about fake versions of it. Scammers do copy real firms, though, so check that any contact details you were given match the ones on the register.
Is my money safe with Full Circle Contact Centre Services (Proprietary)?
Protection works through Ellio Cx Limited, the principal firm responsible for Full Circle Contact Centre Services (Proprietary)'s regulated activity. FSCS cover and the Financial Ombudsman Service apply as they would to the principal.
Does Full Circle Contact Centre Services (Proprietary) use any other names?
It trades as Capita South Africa.

Sources and links

The full report on Full Circle Contact Centre Services (Proprietary) Limited

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